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M
Rating: 1 out of 5
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 339 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
1 star review
Reset filtersC
Rating: 1 out of 5
Ordered and never received the goods.
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F
Rating: 1 out of 5
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
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A
Rating: 1 out of 5
I did not receive the right product I made a claim but no news I'm disappointed
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I
Rating: 1 out of 5
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
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M
Rating: 1 out of 5
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
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C
Rating: 1 out of 5
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
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M
Rating: 1 out of 5
I received my parcel in a disastrous state extra mist was emptied
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P
Rating: 1 out of 5
I have not received the product. I indicated that I wanted my money back and nothing happened
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S
Rating: 1 out of 5
Tres satisfaite c'est toujours un plaisir de commander chez vous
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K
Rating: 1 out of 5
I would like to send the soap back but get no reply
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A
Rating: 1 out of 5
I did not receive my order an incident has been opened, pending
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L
Rating: 1 out of 5
Never received my order
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L
Rating: 1 out of 5
I have not received my goods.
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N
Rating: 1 out of 5
Poor customer service, does not get in touch after defective order
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M
Rating: 1 out of 5
I have not received my order
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C
Rating: 1 out of 5
Incomplete order missing 1 item for 3 weeks no news.....
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C
Rating: 1 out of 5
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
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F
Rating: 1 out of 5
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
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S
Rating: 1 out of 5
Error between what I ordered and what I received. return made but no news....
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S
Rating: 1 out of 5
Order has not yet arrived.
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D
Rating: 1 out of 5
Super shampoo and mask
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P
Rating: 1 out of 5
Products make my face itch
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N
Rating: 1 out of 5
It has still not arrived. There has been no response to inquiries.
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N
Rating: 1 out of 5
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
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M
Rating: 1 out of 5
I never received my order
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M
Rating: 1 out of 5
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
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N
Rating: 1 out of 5
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
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M
Rating: 1 out of 5
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
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C
Rating: 1 out of 5
Not yet received
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H
Rating: 1 out of 5
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
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S
Rating: 1 out of 5
The mask is not great for dry hair
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T
Rating: 1 out of 5
Top product, catastrophic customer support
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V
Rating: 1 out of 5
My order has not arrived
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I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
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W
Rating: 1 out of 5
Ineffective product
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M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
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E
Rating: 1 out of 5
Sent to collection point instead of address
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S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
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C
Rating: 1 out of 5
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
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