Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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A
Akim N.
Rating: 1 out of 5
following a purchase from 01/02/2024
I haven't received my parcel, what a shame!
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Patricia J.
Rating: 1 out of 5
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
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Ondine V.
Rating: 1 out of 5
following a purchase from 30/01/2024
Order not received ...
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Nelli H.
Rating: 1 out of 5
following a purchase from 31/01/2024
The products I give 5 stars but order would be better with invoice with bank transfer
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Sarah F.
Rating: 1 out of 5
following a purchase from 31/01/2024
Zero customer service. Shipment not received.
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Eudoxia M.
Rating: 1 out of 5
following a purchase from 29/01/2024
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
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Angela H.
Rating: 1 out of 5
following a purchase from 25/01/2024
I have not received my package!
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Anne-Katrin H.
Rating: 1 out of 5
following a purchase from 22/01/2024
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
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Jessica K.
Rating: 1 out of 5
The soap burns the eyes and makes the skin dry :(
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Kim J.
Rating: 1 out of 5
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
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Pia H.
Rating: 1 out of 5
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
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Mijanou S.
Rating: 1 out of 5
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
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Nicole H.
Rating: 1 out of 5
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
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Melanie K.
Rating: 1 out of 5
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
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Sarah Helena R.
Rating: 1 out of 5
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
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Christa C.
Rating: 1 out of 5
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
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Elfi N.
Rating: 1 out of 5
Order bad.
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Julia K.
Rating: 1 out of 5
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
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Rebecca A.
Rating: 1 out of 5
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
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Sina S.
Rating: 1 out of 5
I never received my order.
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Gina B.
Rating: 1 out of 5
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
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Alina L.
Rating: 1 out of 5
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
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Julia O.
Rating: 1 out of 5
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
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Flo B.
Rating: 1 out of 5
following a purchase from 13/01/2024
No delivery to the specified address
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Lea B.
Rating: 1 out of 5
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
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Daniela K.
Rating: 1 out of 5
Super great skin results, glad to have discovered the Secret range
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Julia R.
Rating: 1 out of 5
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
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Severine B.
Rating: 1 out of 5
following a purchase from 19/12/2023
We paid for 2 soaps and only received 1
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Yona P.
Rating: 1 out of 5
following a purchase from 18/12/2023
I never received my parcel...
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Nadege H.
Rating: 1 out of 5
following a purchase from 17/12/2023
Very disappointed soap break soap box is cracked
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Nathalie A.
Rating: 1 out of 5
following a purchase from 17/12/2023
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
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Samira B.
Rating: 1 out of 5
following a purchase from 17/12/2023
I took the whole range. Very drying on the skin... including the cream... I expected better.
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Marianne A.
Rating: 1 out of 5
following a purchase from 14/12/2023
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
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Milla B.
Rating: 1 out of 5
following a purchase from 14/12/2023
I'm still waiting for my parcel
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Pierre J.
Rating: 1 out of 5
following a purchase from 14/12/2023
Package not received
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Patrice B.
Rating: 1 out of 5
following a purchase from 13/12/2023
Not so good
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Fabienne D.
Rating: 1 out of 5
following a purchase from 13/12/2023
Super beautiful hair care set
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Lola P.
Rating: 1 out of 5
following a purchase from 12/12/2023
The product burns when I apply it, + I don't like the smell, I'm disappointed.
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Virginie T.
Rating: 1 out of 5
following a purchase from 11/12/2023
I have not received my parcel
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Kawtar F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I have not received my order... 293563264 Here is my order number
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