Customer reviews of Pinup Secret

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line P.

Rating: 1 out of 5

Published on 22/08/2023 à 10h32 following a purchase from 19/06/2023

order since June 19 and received a week ago . you did not want to redo it at your expense before . pitiful customer service.

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Matthieu S.

Rating: 1 out of 5

Published on 20/08/2023 à 11h14 following a purchase from 07/08/2023

Lousy products...

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Deborah P.

Rating: 1 out of 5

Published on 19/08/2023 à 16h59 following a purchase from 06/08/2023

I haven't even received my parcel. I ordered on August 6th, it's now August 19th and I still haven't received anything.

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Naïke K.

Rating: 1 out of 5

Published on 15/08/2023 à 08h19 following a purchase from 26/07/2023

I still haven't received my parcel

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Katia V.

Rating: 1 out of 5

Published on 14/08/2023 à 20h17 following a purchase from 01/08/2023

Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.

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Kaba T.

Rating: 1 out of 5

Published on 14/08/2023 à 17h38 following a purchase from 01/08/2023

I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!

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Louise sabrina F.

Rating: 1 out of 5

Published on 14/08/2023 à 05h05 following a purchase from 28/07/2023

I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.

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Abir A.

Rating: 1 out of 5

Published on 13/08/2023 à 16h48 following a purchase from 31/07/2023

Thank you for your follow up, I did receive the pills and had an opportunity to try them.

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laurence D.

Rating: 1 out of 5

Published on 12/08/2023 à 12h43 following a purchase from 28/07/2023

Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement

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Edith D.

Rating: 1 out of 5

Published on 12/08/2023 à 12h22 following a purchase from 30/07/2023

I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund

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Karine M.

Rating: 1 out of 5

Published on 12/08/2023 à 10h44 following a purchase from 28/07/2023

I have not received my parcel

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Kamelia K.

Rating: 1 out of 5

Published on 08/08/2023 à 20h38 following a purchase from 15/07/2023

I did not receive all the products... Not a serious brand.

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Maria Olivia S.

Rating: 1 out of 5

Published on 07/08/2023 à 11h36 following a purchase from 25/07/2023

I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.

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Charlotte G.

Rating: 1 out of 5

Published on 06/08/2023 à 13h03 following a purchase from 22/07/2023

I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...

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CLARA D.

Rating: 1 out of 5

Published on 06/08/2023 à 12h07 following a purchase from 24/07/2023

I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely

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Morgane G.

Rating: 1 out of 5

Published on 05/08/2023 à 11h23 following a purchase from 21/07/2023

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

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Sarah O.

Rating: 1 out of 5

Published on 05/08/2023 à 11h11 following a purchase from 22/07/2023

frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

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Kim K.

Rating: 1 out of 5

Published on 04/08/2023 à 16h31 following a purchase from 07/07/2023

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

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Dominique B.

Rating: 1 out of 5

Published on 02/08/2023 à 11h53 following a purchase from 18/07/2023

pin up secret products are really good, including the goat's milk soap for acne.

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Elodie Z.

Rating: 1 out of 5

Published on 01/08/2023 à 13h42 following a purchase from 19/07/2023

Nothing received!

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Emeline M.

Rating: 1 out of 5

Published on 30/07/2023 à 17h36 following a purchase from 17/07/2023

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

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Sarra B.

Rating: 1 out of 5

Published on 30/07/2023 à 13h08 following a purchase from 14/07/2023

I love pin-up products

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Audrey V.

Rating: 1 out of 5

Published on 29/07/2023 à 21h07 following a purchase from 14/07/2023

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

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Chadaine B.

Rating: 1 out of 5

Published on 29/07/2023 à 16h34 following a purchase from 14/07/2023

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

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Anissa B.

Rating: 1 out of 5

Published on 29/07/2023 à 13h25 following a purchase from 13/07/2023

Order received halfway

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Cindy C.

Rating: 1 out of 5

Published on 29/07/2023 à 13h16 following a purchase from 15/07/2023

Products more expensive than elsewhere, even though we're on the official website.

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Rym G.

Rating: 1 out of 5

Published on 29/07/2023 à 10h47 following a purchase from 14/07/2023

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

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Laure M.

Rating: 1 out of 5

Published on 26/07/2023 à 05h23 following a purchase from 13/07/2023

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

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Pauline G.

Rating: 1 out of 5

Published on 24/07/2023 à 10h38 following a purchase from 12/07/2023

I still haven't received my parcel.

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Aurore B.

Rating: 1 out of 5

Published on 23/07/2023 à 13h40 following a purchase from 09/07/2023

I'm missing 2 free soaps as specified at the time of purchase.

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Ingrid J.

Rating: 1 out of 5

Published on 23/07/2023 à 07h56 following a purchase from 08/07/2023

Package not received....😡

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Malika B.

Rating: 1 out of 5

Published on 22/07/2023 à 17h50 following a purchase from 09/07/2023

My order arrived and was reshipped without me having had time to pick it up.

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Julie L.

Rating: 1 out of 5

Published on 22/07/2023 à 16h36 following a purchase from 09/07/2023

I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.

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Sylvie M.

Rating: 1 out of 5

Published on 22/07/2023 à 13h45 following a purchase from 09/07/2023

Received 1 soap out of 2 .very disappointed

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Karima H.

Rating: 1 out of 5

Published on 22/07/2023 à 13h09 following a purchase from 09/07/2023

The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed

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Sandrine R.

Rating: 1 out of 5

Published on 22/07/2023 à 11h12 following a purchase from 09/07/2023

The brush was missing from my last order. I sent an e-mail to point this out. No reply since.

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Mama K.

Rating: 1 out of 5

Published on 20/07/2023 à 17h23 following a purchase from 06/07/2023

Thank you

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Daloba T.

Rating: 1 out of 5

Published on 19/07/2023 à 18h44 following a purchase from 06/07/2023

I did not receive the brush that was supposed to come with the 2 face mask soaps.

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Cecile C.

Rating: 1 out of 5

Published on 18/07/2023 à 18h54 following a purchase from 04/07/2023

Null

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Marielle F.

Rating: 1 out of 5

Published on 18/07/2023 à 10h41 following a purchase from 06/07/2023

I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!

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