Customer reviews of Pinup Secret

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Cindy C.

Rating: 1 out of 5

Published on 29/07/2023 à 13h16 following a purchase from 15/07/2023

Products more expensive than elsewhere, even though we're on the official website.

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Rym G.

Rating: 1 out of 5

Published on 29/07/2023 à 10h47 following a purchase from 14/07/2023

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

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Laure M.

Rating: 1 out of 5

Published on 26/07/2023 à 05h23 following a purchase from 13/07/2023

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

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Pauline G.

Rating: 1 out of 5

Published on 24/07/2023 à 10h38 following a purchase from 12/07/2023

I still haven't received my parcel.

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Aurore B.

Rating: 1 out of 5

Published on 23/07/2023 à 13h40 following a purchase from 09/07/2023

I'm missing 2 free soaps as specified at the time of purchase.

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Ingrid J.

Rating: 1 out of 5

Published on 23/07/2023 à 07h56 following a purchase from 08/07/2023

Package not received....😡

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Malika B.

Rating: 1 out of 5

Published on 22/07/2023 à 17h50 following a purchase from 09/07/2023

My order arrived and was reshipped without me having had time to pick it up.

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Julie L.

Rating: 1 out of 5

Published on 22/07/2023 à 16h36 following a purchase from 09/07/2023

I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.

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Sylvie M.

Rating: 1 out of 5

Published on 22/07/2023 à 13h45 following a purchase from 09/07/2023

Received 1 soap out of 2 .very disappointed

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Karima H.

Rating: 1 out of 5

Published on 22/07/2023 à 13h09 following a purchase from 09/07/2023

The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed

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Sandrine R.

Rating: 1 out of 5

Published on 22/07/2023 à 11h12 following a purchase from 09/07/2023

The brush was missing from my last order. I sent an e-mail to point this out. No reply since.

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Mama K.

Rating: 1 out of 5

Published on 20/07/2023 à 17h23 following a purchase from 06/07/2023

Thank you

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Daloba T.

Rating: 1 out of 5

Published on 19/07/2023 à 18h44 following a purchase from 06/07/2023

I did not receive the brush that was supposed to come with the 2 face mask soaps.

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Cecile C.

Rating: 1 out of 5

Published on 18/07/2023 à 18h54 following a purchase from 04/07/2023

Null

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Marielle F.

Rating: 1 out of 5

Published on 18/07/2023 à 10h41 following a purchase from 06/07/2023

I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!

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Amira A.

Rating: 1 out of 5

Published on 17/07/2023 à 15h09 following a purchase from 04/07/2023

Defective product and they refuse to refund my money.

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Maroua D.

Rating: 1 out of 5

Published on 17/07/2023 à 11h52 following a purchase from 29/06/2023

I still haven't received my parcel

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Sandrine R.

Rating: 1 out of 5

Published on 17/07/2023 à 07h09 following a purchase from 29/06/2023

NO PARCEL TRACKING, RELAY POINT NOT RESPECTED AND I STILL HAVEN'T ORDERED

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Marina M.

Rating: 1 out of 5

Published on 16/07/2023 à 20h56 following a purchase from 29/06/2023

I never received my package. And no return from you

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Emilia S.

Rating: 1 out of 5

Published on 16/07/2023 à 16h48 following a purchase from 03/07/2023

I haven't received anything yet.

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Gaelle D.

Rating: 1 out of 5

Published on 16/07/2023 à 16h03 following a purchase from 02/07/2023

I ordered a set with two soaps + 1 brush. I received only one soap and the brush, I immediately reported the problem, I was asked to send a photo of the products and packaging, I never heard from them again.

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Laetitia M.

Rating: 1 out of 5

Published on 11/07/2023 à 12h53 following a purchase from 29/06/2023

👋 I just found the same soaps in a store, and they are bcq cheaper how is that possible???

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Charlotte P.

Rating: 1 out of 5

Published on 11/07/2023 à 12h40 following a purchase from 28/06/2023

Having been unable to collect my parcel within a week, it has already been returned to sender. I sincerely hope to be compensated, in which case I will not buy from this site again, with which I am usually satisfied.

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Nada A.

Rating: 1 out of 5

Published on 10/07/2023 à 12h46 following a purchase from 27/06/2023

My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!

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Carole S.

Rating: 1 out of 5

Published on 10/07/2023 à 08h39 following a purchase from 25/06/2023

bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt

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Laureen S.

Rating: 1 out of 5

Published on 09/07/2023 à 09h51 following a purchase from 23/06/2023

I never received my parcel and was not reimbursed.

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Aurélie B.

Rating: 1 out of 5

Published on 08/07/2023 à 11h21 following a purchase from 23/06/2023

I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.

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Anouk P.

Rating: 1 out of 5

Published on 08/07/2023 à 11h13 following a purchase from 23/06/2023

A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.

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Hajar G.

Rating: 1 out of 5

Published on 05/07/2023 à 12h12 following a purchase from 22/06/2023

I've been using pin up products for 2 weeks now and I haven't seen any results or changes.

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Hind B.

Rating: 1 out of 5

Published on 05/07/2023 à 10h45 following a purchase from 22/06/2023

M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes

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Morgane M.

Rating: 1 out of 5

Published on 04/07/2023 à 21h37 following a purchase from 21/06/2023

Order not received

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Laurine L.

Rating: 1 out of 5

Published on 03/07/2023 à 12h01 following a purchase from 20/06/2023

I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.

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Joanne L.

Rating: 1 out of 5

Published on 03/07/2023 à 10h48 following a purchase from 20/06/2023

Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?

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Stéphanie G.

Rating: 1 out of 5

Published on 02/07/2023 à 13h22 following a purchase from 19/06/2023

Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.

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Mohamed S.

Rating: 1 out of 5

Published on 02/07/2023 à 12h47 following a purchase from 19/06/2023

The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.

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Axel L.

Rating: 1 out of 5

Published on 02/07/2023 à 11h53 following a purchase from 19/06/2023

I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.

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Laëtitia B.

Rating: 1 out of 5

Published on 02/07/2023 à 10h46 following a purchase from 20/06/2023

Delivery too expensive

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Sarra M.

Rating: 1 out of 5

Published on 01/07/2023 à 16h39 following a purchase from 16/06/2023

I'm not satisfied

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Margaux M.

Rating: 1 out of 5

Published on 01/07/2023 à 13h41 following a purchase from 17/06/2023

I didn't receive the right product, after complaining I never heard back!

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Céline D.

Rating: 1 out of 5

Published on 27/06/2023 à 11h24 following a purchase from 13/06/2023

Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...

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