Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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I
Isabelle B.
Rating: 1 out of 5
following a purchase from 26/11/2022
Not a single percentage regarding the composition
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Morgane B.
Rating: 1 out of 5
following a purchase from 26/11/2022
I did not receive the totality of my order 1 cream received on the 2. 10 days after complaint no return ...
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Eliane K.
Rating: 1 out of 5
following a purchase from 26/11/2022
Order arrived late and delivery problem
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Melisa R.
Rating: 1 out of 5
following a purchase from 28/11/2022
I tried the product for about 10 days. I had more pimples than usual, then the soap and the cream left my skin very dry and full of white residue on my face. So the products are not great honestly.
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Nathalie V.
Rating: 1 out of 5
following a purchase from 26/11/2022
I ordered and paid for 2 products and only received one!
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Belkacem B.
Rating: 1 out of 5
following a purchase from 25/11/2022
No link to cancel or get a proper refund
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Mohamed C.
Rating: 1 out of 5
following a purchase from 27/11/2022
Very good product
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Lyou M.
Rating: 1 out of 5
following a purchase from 25/11/2022
My product was broken and was yellow I had to clean everything and remove some of the cream
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Estelle D.
Rating: 1 out of 5
following a purchase from 24/11/2022
There are missing articles and still not taken into account!
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Sylvie N.
Rating: 1 out of 5
following a purchase from 23/11/2022
No packages
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Barbara A.
Rating: 1 out of 5
following a purchase from 22/11/2022
Received with an empty tube
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Sofia D.
Rating: 1 out of 5
following a purchase from 23/11/2022
The products are not adapted to my skin
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Fanny C.
Rating: 1 out of 5
following a purchase from 21/11/2022
Cardboard very poorly organized cream half empty inside quite disappointed!!!
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Stephanie M.
Rating: 1 out of 5
following a purchase from 21/11/2022
The products are good but I received a product where the cap did not hold and where it had already leaked on the edge so disappointed for products at this price
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Déborah S.
Rating: 1 out of 5
following a purchase from 20/11/2022
I'm not satisfied with the makeup remover, I sent an email about it and I'm waiting for an answer
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Aurélie R.
Rating: 1 out of 5
following a purchase from 19/11/2022
Package received in a pitiful state!
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Marie D.
Rating: 1 out of 5
following a purchase from 19/11/2022
The pump bottle of the oil-free cream does not work since I received it....
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Camille J.
Rating: 1 out of 5
following a purchase from 20/11/2022
Very disappointed because I love your products but it's been 2 times that I received a cream with a manufacturing problem. And not even a small commercial gesture...
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Juliette L.
Rating: 1 out of 5
following a purchase from 20/11/2022
Poor quality product will be a poor quality customer
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Alexandra D.
Rating: 1 out of 5
following a purchase from 18/11/2022
Very drying product after only 3 days of use according to the instructions, dry patches and pimples, even though I have acne-prone skin.
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Kiara N.
Rating: 1 out of 5
following a purchase from 16/11/2022
Customer service not very top! I received a broken brush even with a picture of the brush and they didn't even send me one back.
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Danielle D.
Rating: 1 out of 5
following a purchase from 11/11/2022
I did not receive my package
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Marina B.
Rating: 1 out of 5
following a purchase from 08/11/2022
Package received empty and still no response from customer service!!!
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Alexandra H.
Rating: 1 out of 5
following a purchase from 09/11/2022
I did not receive my order
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Aurelie G.
Rating: 1 out of 5
following a purchase from 06/11/2022
I did not receive the package, I am still not refunded. One month to get a refund is a long time. I ordered because I had no more and finally I ordered elsewhere... it's a mistake of the post office but I would have liked to receive another product or to be refunded quickly to recommend
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Cornelia B.
Rating: 1 out of 5
following a purchase from 07/11/2022
1 Missing product, lack of help from the seller although with obvious proof, too bad because good products
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Zayneb T.
Rating: 1 out of 5
following a purchase from 04/11/2022
I did not receive my order although I had modified the address
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Aurore T.
Rating: 1 out of 5
following a purchase from 02/11/2022
This is not what I ordered
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Naila K.
Rating: 1 out of 5
following a purchase from 02/11/2022
I have eczema and it doesn't work! So the influencers say it works
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Régine P.
Rating: 1 out of 5
following a purchase from 01/11/2022
No notice ordered not received, it's not great I ask for a refund
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Caroline R.
Rating: 1 out of 5
following a purchase from 26/10/2022
I received my package in a thousand pieces with the mist broken, it leaked into the box, and damaged my other product purchased. Please contact me as soon as possible.
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Sarah A.
Rating: 1 out of 5
following a purchase from 24/10/2022
I did not receive my order
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Maïté H.
Rating: 1 out of 5
following a purchase from 02/11/2022
Very disappointed! So much publicity for this miraculous soap... Perfect for acne! And I have never had so many pimples as when I used this product !!!! Huge pimples appeared from the 2nd day of use .... I still persevered! But it never got better! It only stopped when I didn't use the product anymore!!!! What a shame to be so disappointed at this price
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Amarya A.
Rating: 1 out of 5
following a purchase from 28/10/2022
Order not received and ask me to contact the carrier
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Karen O.
Rating: 1 out of 5
following a purchase from 28/10/2022
When I ordered, I asked for delivery to my home and it was delivered in a relay point! Not serious!
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Céline L.
Rating: 1 out of 5
following a purchase from 31/10/2022
I was very unhappy with the delivery which was declared delivered except that the relay for the package no longer exists so the procedure is underway I paid and I do not have my package!
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Abboud J.
Rating: 1 out of 5
following a purchase from 31/10/2022
I did not receive the correct product ordered
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Vanessa V.
Rating: 1 out of 5
following a purchase from 29/10/2022
I got pimples
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Laetitia O.
Rating: 1 out of 5
following a purchase from 28/10/2022
My order is not complete, I need a cream without oil
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Tania P.
Rating: 1 out of 5
following a purchase from 29/10/2022
I did not receive my order even though a delivery confirmation email was sent to me! Never again.
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