Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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Audrey M.
Rating: 1 out of 5
following a purchase from 27/10/2022
The soap is not gentle and I have since its use a rash of buttons Not the impression that it is natural goat's milk but filled with camphor
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Laurie N.
Rating: 1 out of 5
following a purchase from 10/10/2022
Nothing received, parcel was supposed to arrive on 15/10 !!! I am told to wait ...to wait for what exactly, a miracle ???
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Mondyne A.
Rating: 1 out of 5
following a purchase from 26/10/2022
I am very disappointed because I thought I would receive my package in 2 weeks and colissimo made me understand that I have it in 60 days! I hope that soon you will have the deliveries with CHRONO POSTE because there it is not possible....in the meantime I had to buy other products for more than 100 euros while waiting to receive yours....
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Mégane A.
Rating: 1 out of 5
following a purchase from 26/10/2022
Very disappointed with the goat milk soap, I do not recommend its use for those who have sensitive skin or psoriasis. The use of the soap literally burned my skin and worsened my psoriasis. 20€ in the trash. I do not recommend it.
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Jade Z.
Rating: 1 out of 5
following a purchase from 26/10/2022
I have been an unconditional customer for several years of pin-up secret products and I am very disappointed because during my last order they maintain that I ordered the peeling while I had ordered the precious cream. I understood that there was a problem of out of stock and that they do not assume their errors without a gesture from them I would not order anything more.
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Amicie B.
Rating: 1 out of 5
following a purchase from 25/10/2022
Very fast delivery. Product conforms to the description. Good smell. Disadvantage: areas of red pimples that appeared on the face after a few days... Probably an allergic reaction to the soap. So I stopped using it.
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Sophie A.
Rating: 1 out of 5
following a purchase from 17/10/2022
I did not receive my package
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Manon B.
Rating: 1 out of 5
following a purchase from 09/05/2022
These products destroyed my skin...
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Lydie G.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received the exfoliant instead of the day cream...
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Perrine C.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received a face scrub instead of the cream I am told that it is what I ordered so we can do nothing while I am on me in short I lost 30 € for something I will never use I will not order more
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Florence C.
Rating: 1 out of 5
following a purchase from 13/10/2022
My order was delivered but was not found at the hotel where I had it delivered
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Claire H.
Rating: 1 out of 5
following a purchase from 21/10/2022
I did not receive the entire order.
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Claudine S.
Rating: 1 out of 5
following a purchase from 21/10/2022
Fast delivery however the cream without the oil and the peeling are of bad composition I will not recommend
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Estel N.
Rating: 1 out of 5
following a purchase from 12/10/2022
My product ordered a month ago unfortunately never arrived
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Alexandra N.
Rating: 1 out of 5
following a purchase from 20/10/2022
My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!
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Christel D.
Rating: 1 out of 5
following a purchase from 20/10/2022
Package not received
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Lamya B.
Rating: 1 out of 5
following a purchase from 03/09/2022
Customer service not at all up to par. A package never received, I'm still waiting for my refund.
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Marie-Therese M.
Rating: 1 out of 5
following a purchase from 18/10/2022
Order not received
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Carol G.
Rating: 1 out of 5
following a purchase from 15/10/2022
Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed
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Emma G.
Rating: 1 out of 5
following a purchase from 18/10/2022
A product was poorly packaged and leaked in the box so it was unusable
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Sylvie A.
Rating: 1 out of 5
following a purchase from 17/10/2022
Not satisfied at all with the scrub, but the soap masks very well
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Margo C.
Rating: 1 out of 5
following a purchase from 14/10/2022
Everything went very well, nothing to say, order received quickly
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Diana S.
Rating: 1 out of 5
following a purchase from 08/10/2022
It worsens instead of helping
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Charlotte A.
Rating: 1 out of 5
following a purchase from 12/10/2022
The face peel arrived all dripping, as if it had been opened and used. It was all over the box.
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Isabelle N.
Rating: 1 out of 5
following a purchase from 12/10/2022
I still haven't received my order
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Manon B.
Rating: 1 out of 5
following a purchase from 08/10/2022
I didn't receive the order...so for the price it's not commercial at all😅
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Manon M.
Rating: 1 out of 5
following a purchase from 08/10/2022
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
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Manel S.
Rating: 1 out of 5
following a purchase from 07/10/2022
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
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Sarah J.
Rating: 1 out of 5
following a purchase from 10/10/2022
Very disappointed, I did not receive the products I ordered and no return service
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Joelle R.
Rating: 1 out of 5
following a purchase from 09/10/2022
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
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Delphine V.
Rating: 1 out of 5
following a purchase from 08/10/2022
a product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
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Solenn D.
Rating: 1 out of 5
following a purchase from 06/10/2022
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
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Corinne A.
Rating: 1 out of 5
following a purchase from 06/10/2022
The package received does not correspond to my order.
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Claudine G.
Rating: 1 out of 5
following a purchase from 06/10/2022
Very fast delivery.
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Olivier M.
Rating: 1 out of 5
following a purchase from 06/10/2022
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
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Sghaier S.
Rating: 1 out of 5
following a purchase from 04/10/2022
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Audrey C.
Rating: 1 out of 5
following a purchase from 05/10/2022
The soap burned my skin after 3 uses
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Aurélia V.
Rating: 1 out of 5
following a purchase from 05/10/2022
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
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Audrey Y.
Rating: 1 out of 5
following a purchase from 03/10/2022
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
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Emmeline L.
Rating: 1 out of 5
following a purchase from 04/10/2022
No on 2 products order one receipt
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