Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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R
Romina G.
Rating: 1 out of 5
following a purchase from 28/12/2025
I haven't received any product yet
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Denise B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Still haven't received delivery. Money is gone anyway
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Timmy F.
Rating: 1 out of 5
following a purchase from 17/12/2025
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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Sonja S.
Rating: 1 out of 5
following a purchase from 18/12/2025
I did not receive any delivery
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Nina H.
Rating: 1 out of 5
following a purchase from 14/12/2025
I am still waiting for the delivery
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Sabrina H.
Rating: 1 out of 5
following a purchase from 10/12/2025
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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Andreja P.
Rating: 1 out of 5
following a purchase from 07/12/2025
I have not received my order
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Nadine Y.
Rating: 1 out of 5
following a purchase from 05/12/2025
Order not received by today
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Lara O.
Rating: 1 out of 5
following a purchase from 02/12/2025
I have not received my package yet and also no new information about the package or money.
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Krisztina K.
Rating: 1 out of 5
following a purchase from 25/11/2025
The order has not arrived!
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Humaira H.
Rating: 1 out of 5
following a purchase from 26/11/2025
Never received! Fraud!!!!
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Stephanie F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Delivery was not made by DPD, goods are missing
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Anna-Lena P.
Rating: 1 out of 5
following a purchase from 27/11/2025
Goods never received
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Katrin H.
Rating: 1 out of 5
following a purchase from 26/11/2025
I still have not received my order confirmation (this is a Christmas gift!!)
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Regina K.
Rating: 1 out of 5
following a purchase from 23/11/2025
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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Julia A.
Rating: 1 out of 5
following a purchase from 20/11/2025
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Yvette K.
Rating: 1 out of 5
following a purchase from 23/11/2025
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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Heike R.
Rating: 1 out of 5
following a purchase from 22/11/2025
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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Mark B.
Rating: 1 out of 5
following a purchase from 17/11/2025
The package has not arrived until today. I have been waiting for two weeks...
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Virginie C.
Rating: 1 out of 5
following a purchase from 08/10/2025
I still haven't received my brush
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Dana M.
Rating: 1 out of 5
following a purchase from 29/10/2025
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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Aicha B.
Rating: 1 out of 5
following a purchase from 27/10/2025
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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Elise C.
Rating: 1 out of 5
following a purchase from 27/10/2025
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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Vesna P.
Rating: 1 out of 5
following a purchase from 22/10/2025
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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Elodie D.
Rating: 1 out of 5
following a purchase from 22/10/2025
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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Charlotte T.
Rating: 1 out of 5
following a purchase from 21/10/2025
Wrong order
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Kerstin A.
Rating: 1 out of 5
following a purchase from 22/10/2025
Unfortunately, I can't stand it at all. I get painful X-rays.
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Juliana S.
Rating: 1 out of 5
following a purchase from 18/10/2025
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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Chaima B.
Rating: 1 out of 5
following a purchase from 18/10/2025
order not received
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Christine F.
Rating: 1 out of 5
following a purchase from 16/10/2025
Bottle has leaked - no response to my email so far.
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Delvalee L.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive my paid order. I paid without having received my order.
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Chrystelle G.
Rating: 1 out of 5
following a purchase from 13/10/2025
Very bad experience!
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Joanna S.
Rating: 1 out of 5
following a purchase from 09/09/2025
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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Isabelle P.
Rating: 1 out of 5
following a purchase from 09/10/2025
Bad article, and still no response to my return!
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Carolin I.
Rating: 1 out of 5
following a purchase from 04/10/2025
The shipment has not arrived until today.
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Gwen S.
Rating: 1 out of 5
following a purchase from 03/10/2025
No change, my creams are not effective, expensive for what it is, I will not order again
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Klara B.
Rating: 1 out of 5
following a purchase from 03/10/2025
The shipment has not arrived.
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Alma K.
Rating: 1 out of 5
following a purchase from 01/10/2025
Package never arrived
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Vanessa A.
Rating: 1 out of 5
following a purchase from 01/10/2025
I had to pay additional customs fees.
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Julia V.
Rating: 1 out of 5
following a purchase from 27/09/2025
unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.
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