Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
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Audrey Y.
Rating: 1 out of 5
following a purchase from 03/10/2022
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
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Emmeline L.
Rating: 1 out of 5
following a purchase from 04/10/2022
No on 2 products order one receipt
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Amandine B.
Rating: 1 out of 5
following a purchase from 12/09/2022
I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞
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Lilya B.
Rating: 1 out of 5
following a purchase from 30/09/2022
His incredible 😻
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Sarah M.
Rating: 1 out of 5
following a purchase from 29/09/2022
Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for
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Céline L.
Rating: 1 out of 5
following a purchase from 29/09/2022
Error of products at the delivery, unreachable phone service with vocal message saying that it is closed exceptionally, except that it is every day! I received an answer to my complaint 11 days later because I threatened to contact the consumer services because their legal deadline stipulated on their email was not respected and I still do not have the ordered products. Case in progress.... and it's a real shame not to respect a customer who orders regularly!
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Amélie V.
Rating: 1 out of 5
following a purchase from 29/09/2022
I did not receive my full order, only one soap out of two and no solutions found by the site
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Virginie L.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package arrived on time
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Pauline B.
Rating: 1 out of 5
following a purchase from 23/09/2022
I received the package opened with the product not closed...
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Sarah A.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package not received, collection made...
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Matthias G.
Rating: 1 out of 5
following a purchase from 25/09/2022
No tracking of claims
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Stéphanie B.
Rating: 1 out of 5
following a purchase from 27/09/2022
Very good result
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Anne C.
Rating: 1 out of 5
following a purchase from 24/09/2022
Delivery was poor Not delivered to the right place so waiting for the return to your home for. New free shipping elsewhere I am really disappointed
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Bruno R.
Rating: 1 out of 5
following a purchase from 09/09/2022
I did not receive my package
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Seyhan T.
Rating: 1 out of 5
following a purchase from 14/08/2022
I never received my package and pin up secret does not refund me I am very disappointed
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Cindy P.
Rating: 1 out of 5
following a purchase from 20/09/2022
I still have not received my order placed since September 21 😒
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Sophie D.
Rating: 1 out of 5
following a purchase from 20/09/2022
I received the package super fast but not the right products in it ...
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Sandrine B.
Rating: 1 out of 5
following a purchase from 16/09/2022
I have a problem in the delivery of the package so I still have not received it since my order on September 16 😕
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Amina B.
Rating: 1 out of 5
following a purchase from 16/09/2022
M'amis des boutons
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Randrianasolo D.
Rating: 1 out of 5
following a purchase from 18/09/2022
The delivered product is not in conformity with the request. A claim is being processed. Phone line is never in service. It sucks
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Aurore C.
Rating: 1 out of 5
following a purchase from 13/09/2022
Hello, I received the package in a deplorable state. I attached the photos in another mail.
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Dif S.
Rating: 1 out of 5
following a purchase from 16/09/2022
No pass your way
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Jessica N.
Rating: 1 out of 5
following a purchase from 15/09/2022
Still not received my colid
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Cheyma C.
Rating: 1 out of 5
following a purchase from 14/09/2022
One of the products I ordered was not in my package, and I still don't have a return from the SAV
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Mélanie V.
Rating: 1 out of 5
following a purchase from 13/09/2022
I got more pimples using pin up
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Françoise H.
Rating: 1 out of 5
following a purchase from 13/09/2022
Frankly I am disappointed I received my package all crushed everything but really everything and level packaging is not the top I am DOM TOM
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Jennifer F.
Rating: 1 out of 5
following a purchase from 12/09/2022
Very disappointed... The mist arrived emptied in the box and no compensation I am still waiting
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Johanna G.
Rating: 1 out of 5
following a purchase from 12/09/2022
I never received my order even though it is marked as delivered.
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Corine B.
Rating: 1 out of 5
following a purchase from 11/09/2022
I received my package with my three bottles and my soap as stipulated on my order but unfortunately the bottle containing the mist was badly closed and a little more than half of the product was poured in the box. I am very disappointed.
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Rasha B.
Rating: 1 out of 5
following a purchase from 07/09/2022
I did not receive my full order I do not have the mask
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Coraline N.
Rating: 1 out of 5
following a purchase from 08/09/2022
The soap that burns the skin....I am disgusted with my purchase. Yet 93/100 on Yuka. After a week I had patches and pimples all over my face. It's really not suitable for all skin types. It's a scam....thanks to some influencers for advertising this kind of m....I would never order this brand again.
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Amandine B.
Rating: 1 out of 5
following a purchase from 06/09/2022
product received already opened broken lid and product all over the box send back my product broken and no news in return I paid and nothing in return disappointed for this order I want to be called back as soon as possible and I would like to be told when and how I will receive my product in good condition?
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Claudine N.
Rating: 1 out of 5
following a purchase from 05/09/2022
Ras
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Maëva L.
Rating: 1 out of 5
following a purchase from 04/09/2022
I did not receive my order
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Sabri B.
Rating: 1 out of 5
following a purchase from 04/09/2022
Enormous allergic reaction to the soap and cream, redness and patches on the forehead, neck, jaw and T-zone
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Najet H.
Rating: 1 out of 5
following a purchase from 02/09/2022
Soap does not keep its promises and is full of pimples on the front
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Ludivine G.
Rating: 1 out of 5
following a purchase from 31/08/2022
TOP Products 🤩
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Geraldine G.
Rating: 1 out of 5
following a purchase from 26/08/2022
Package not received, supposedly lost by the post office ... Customer service incompetent despite several calls and emails 3 weeks I'm waiting for a commercial gesture, it is still not complicated to return a soap! Not very commercial
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Sarah B.
Rating: 1 out of 5
following a purchase from 22/08/2022
It's been 3 weeks that I've been using it and it has made my pimples worse! "Secret of radiance" but it broke my skin! They don't even deserve 1 star
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