Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

Reset filters
L
Laetitia Y.
Rating: 1 out of 5
following a purchase from 19/01/2022
Poor presentation
Translated reviews
R
Raina S.
Rating: 1 out of 5
following a purchase from 19/01/2022
There was a problem with the address. I cancelled my order but I will be recommending it soon.
Translated reviews
A
Awa K.
Rating: 1 out of 5
following a purchase from 18/01/2022
I did not receive my package
Translated reviews
E
Emma B.
Rating: 1 out of 5
following a purchase from 17/01/2022
Very disappointed. Lack of precision on the type of skin which are adapted or not for these products. The soap and the cream dry my skin too much. After using them, my skin is grainy...
Translated reviews
Y
Yosr O.
Rating: 1 out of 5
following a purchase from 17/01/2022
I took the peel and it does absolutely nothing of what it promises. It's a scrub, it's not even a peel
Translated reviews
M
Magdalena A.
Rating: 1 out of 5
following a purchase from 16/01/2022
I am not satisfied with the product very disappointed
Translated reviews
S
Salome V.
Rating: 1 out of 5
following a purchase from 16/01/2022
The product gives me even more pimples
Translated reviews
S
Sandrine G.
Rating: 1 out of 5
following a purchase from 15/01/2022
Creams not conform to those I usually buy! Very disappointed
Translated reviews
W
Woodeline E.
Rating: 1 out of 5
following a purchase from 16/01/2022
Unfortunately a real catastrophe.
Translated reviews
C
Cindy B.
Rating: 1 out of 5
following a purchase from 16/01/2022
Products not conform to the description, mad more buttons and plates than anything else. I am disappointed with these products
Translated reviews
F
Floriane S.
Rating: 1 out of 5
following a purchase from 14/01/2022
Excuse me, I have received my package, I am in the testing phase
Translated reviews
C
Cecile B.
Rating: 1 out of 5
following a purchase from 16/01/2022
I only received the cream and the customer service did not see fit to send me back a soap that I had ordered. The package was weighed at the post office as complete so no follow-up to my complaint! Very disappointed
Translated reviews
N
Nadia K.
Rating: 1 out of 5
following a purchase from 13/01/2022
It is the 2nd that I order it literally burned my face I had to be put under anti allergic following a consultation with the doctor. After the first use, I woke up the next day with a red and painful face. This will be my last purchase.
Translated reviews
N
Nathalie H.
Rating: 1 out of 5
following a purchase from 12/01/2022
My order was incomplete I was missing a cream in the pack 😢
Translated reviews
O
Oceane M.
Rating: 1 out of 5
following a purchase from 30/12/2021
A disaster, my skin has never been so dehydrated. It brought out a lot of pimples, to be avoided!
Translated reviews
S
Sandra L.
Rating: 1 out of 5
following a purchase from 08/01/2022
There were 2 items missing from my package so I thought it was out of stock so I'm waiting for the rest of my order
Translated reviews
J
Jodie G.
Rating: 1 out of 5
following a purchase from 27/12/2021
I have asked several times and at several places for Pin Up Secret to remove my email because I have never, ever signed up for anything, and I don't live in France. So, in that regard, the customer service is abysmal.
Translated reviews
K
Kelly V.
Rating: 1 out of 5
following a purchase from 05/01/2022
For someone who has extremely fragile skin like me, I would not recommend it because I had a soap reaction. I had a big allergy
Translated reviews
N
Nadiége D.
Rating: 1 out of 5
following a purchase from 06/01/2022
Very expensive for a soap that brings nothing. Sensation of not cleansed skin then very dry. Rash after 3 days of use. Very disappointed feeling of having been tricked
Translated reviews
M
Mallet M.
Rating: 1 out of 5
following a purchase from 06/01/2022
Very disappointed, because I ordered only one product, and I had two withdrawals on my bank account!
Translated reviews
M
Melina C.
Rating: 1 out of 5
following a purchase from 05/01/2022
Charge twice the amount of the order! Message sent to customer service but no answer!
Translated reviews
E
Emmnuelle H.
Rating: 1 out of 5
following a purchase from 05/01/2022
The sample was taken twice. The 2 creams were opened and had dried. Mail sent but no answer from you. I am very disappointed with my order
Translated reviews
S
Sophie W.
Rating: 1 out of 5
following a purchase from 18/12/2021
Hello. I bought your soap and the prestigious cream for Christmas. When I use the soap as a mask, very quickly, I feel that it heats up and stings and I am red when I take it off. If I put the cream directly after, it stings horribly. I am therefore disappointed, I thought that these products were suitable for all types of skin but apparently not, I continue to use the soap but only as a soap and not as a mask but for the moment no change on my skin, still some imperfections, far from the promises announced!
Translated reviews
A
Aurelie B.
Rating: 1 out of 5
following a purchase from 30/12/2021
I am disappointed with the products... After two uses of the soap and the oil-free cream, red and very dry patches appeared on my face...
Translated reviews
M
Mélanie B.
Rating: 1 out of 5
following a purchase from 30/12/2021
I was charged twice for my order... After sending the proof, I'm still waiting for the refund! Apart from that, satisfied with the products but not sure to recommend them
Translated reviews
J
Jurado E.
Rating: 1 out of 5
following a purchase from 25/12/2021
I ordered the range for the face indeed the price is interesting but I understand with each use the following day I get up I have buttons everywhere on the face.
Translated reviews
R
Rissel S.
Rating: 1 out of 5
following a purchase from 28/12/2021
Good evening Happy New Year to you. Concerning the delivery 🚚 it is very fast. By cons false advertising. The girl she well specified that the delivery and free with 2 products offered (bag in my opinion) with the Promo code Romi The delivery was paid and without the items offered
Translated reviews
E
Emilie M.
Rating: 1 out of 5
following a purchase from 29/12/2021
I have even more pimples than before. Bad product served by lying influencers.
Translated reviews
K
Kandia D.
Rating: 1 out of 5
following a purchase from 25/12/2021
Not received the right products
Translated reviews
A
Alexandrina L.
Rating: 1 out of 5
following a purchase from 27/12/2021
Not serious
Translated reviews
L
Ludivine C.
Rating: 1 out of 5
following a purchase from 25/12/2021
Order received very very late without excuse really disappointed
Translated reviews
C
Charlene G.
Rating: 1 out of 5
following a purchase from 25/12/2021
They forgot a product and they redirect me to the post office which can't do anything...
Translated reviews
V
Vanessa P.
Rating: 1 out of 5
following a purchase from 25/12/2021
Sending the wrong item and customer service not responding
Translated reviews
M
Maria H.
Rating: 1 out of 5
following a purchase from 21/12/2021
Too aggressive for my skin I don't use it anymore... I opted for a soap and its snail creams for wrinkles and marks...
Translated reviews
M
Marie A.
Rating: 1 out of 5
following a purchase from 21/12/2021
At the moment I have very dry skin since I started using it and I have small red patches that appear ....
Translated reviews
E
Emilie D.
Rating: 1 out of 5
following a purchase from 21/12/2021
Cream dries the skin too much, not at all pleasant to put on, unpleasant smell
Translated reviews
E
Elodie G.
Rating: 1 out of 5
following a purchase from 21/12/2021
A lot of advertising for products that are not worth it. My skin is burnt and my acne has gotten worse. I don't recommend this product at all and am angry at myself for buying it. These products are just marketing, done by instagrammers.
Translated reviews
L
Laurane D.
Rating: 1 out of 5
following a purchase from 21/12/2021
Hello, I am disappointed, since I have been using your products, I have more and more imperfections on my face. I think that your products do not work with my skin type.
Translated reviews
M
Meghane P.
Rating: 1 out of 5
following a purchase from 19/12/2021
The jar of cream arrived with dry residue all over the inside of the lid and on top of the cream! Disappointing especially for the quality / price ratio. Nothing to say about the soaps that arrived in good condition.
Translated reviews
L
Laura S.
Rating: 1 out of 5
following a purchase from 18/12/2021
Very disappointed, a strong smell and not good. Not possible to use it
Translated reviews