Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

1 star review

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Laurane D.
Rating: 1 out of 5
following a purchase from 21/12/2021
Hello, I am disappointed, since I have been using your products, I have more and more imperfections on my face. I think that your products do not work with my skin type.
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Meghane P.
Rating: 1 out of 5
following a purchase from 19/12/2021
The jar of cream arrived with dry residue all over the inside of the lid and on top of the cream! Disappointing especially for the quality / price ratio. Nothing to say about the soaps that arrived in good condition.
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Laura S.
Rating: 1 out of 5
following a purchase from 18/12/2021
Very disappointed, a strong smell and not good. Not possible to use it
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Cynthia G.
Rating: 1 out of 5
following a purchase from 18/12/2021
Big red plate appeared Questioning on components by message no news
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Cyrielle G.
Rating: 1 out of 5
following a purchase from 19/12/2021
After a week and a half no difference on my skin
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Naima B.
Rating: 1 out of 5
following a purchase from 18/12/2021
The texture of Gommage has changed and so has the soap
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Virginie B.
Rating: 1 out of 5
following a purchase from 29/11/2021
I did not receive the right products. I had to waste my time at the post office to return the wrong products. Once the products were received by pin-up the right products were sent to me but not received in time for my Christmas gifts. I regret that I did not receive a commercial gesture.
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Ahmed F.
Rating: 1 out of 5
following a purchase from 15/12/2021
I did not receive my package and the explanations are not clear
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Aminata O.
Rating: 1 out of 5
following a purchase from 16/12/2021
This product gave me a lot of pimples, a kind of allergy.
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Sabrina R.
Rating: 1 out of 5
following a purchase from 10/12/2021
Very bad experience because I never received my package. Colissimo is very bad in delivery my package appears given in the box I did the tour of my neighbors and I never received it. I have complained to the post office but no one cares. It's the postman's word and I have no recourse and I paid for a care that I never received. I am disgusted
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Sylvie B.
Rating: 1 out of 5
following a purchase from 12/12/2021
The perfect soap when the peeling is a scam
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Tiphaine H.
Rating: 1 out of 5
following a purchase from 11/12/2021
Not suitable for my skin, the cream burned my skin after the second use. Thanks anyway ☺️
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Laurie J.
Rating: 1 out of 5
following a purchase from 16/11/2021
Never order on this site!.big scam I ordered on November 16 it is December 24 I still have not received anything and customer service does nothing. They say they can't find my address.
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Jennifer O.
Rating: 1 out of 5
following a purchase from 10/12/2021
Missing items
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Priscillia R.
Rating: 1 out of 5
following a purchase from 08/12/2021
Horrible I have the face burned of the large plates and buttons !!!! To be avoided
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Zaessinger S.
Rating: 1 out of 5
following a purchase from 06/12/2021
Disappointed with the toxic products of the product purchased and the response of the customer service
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Julie R.
Rating: 1 out of 5
following a purchase from 07/12/2021
Package received in bad condition the cream was damaged
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Audrey S.
Rating: 1 out of 5
following a purchase from 23/11/2021
Products full of endocrine disruptors. To be avoided.
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Océane C.
Rating: 1 out of 5
following a purchase from 28/11/2021
Package never received. I contacted customer service 2 weeks ago to report it, I was simply told to "wait" without any compensation proposal ... !
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Marie L.
Rating: 1 out of 5
following a purchase from 24/11/2021
When I went to the post office to pick up my package, they gave me another package with bottles of wine, mislabelled. A real circus
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Valérie G.
Rating: 1 out of 5
following a purchase from 30/11/2021
I ordered a boxed set for Christmas. My order arrived without the boxed set...the products were wrapped in bubble wrap one by one and put in the shipping box...it looks like a boxed set. I am disappointed with this order.
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Rossana C.
Rating: 1 out of 5
following a purchase from 25/11/2021
I am very disappointed that I did not receive my full order. I wanted to test your products for the first time and I am really confused.
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Linda H.
Rating: 1 out of 5
following a purchase from 27/11/2021
The product I received does not correspond to my order. Please come back to me as soon as possible to find a solution (refund or return of the real product).
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Dominique S.
Rating: 1 out of 5
following a purchase from 28/11/2021
I have ordered gift boxes and have received them in a cardboard box. I am very much looking forward to the boxes for Christmas.
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Corinne C.
Rating: 1 out of 5
following a purchase from 30/11/2021
My opinion it's a shame I sent you an email you never answered me. you send a box without box the shame for me to offer the package without box just a cardboard box.
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Mathilde V.
Rating: 1 out of 5
following a purchase from 27/11/2021
For the price, I'm really disappointed... and you don't even make a difference for skin types... Surprising for this price...
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Orianne B.
Rating: 1 out of 5
following a purchase from 28/11/2021
I ordered a gentle exfoliating treatment, which was open in the box, so the treatment had leaked into the box, not great.
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Sabrina B.
Rating: 1 out of 5
following a purchase from 28/11/2021
It does not suit my skin at all, although it is recommended for acne-prone skin. After 3 days of use I got an inflammation on my face, blistered everywhere, I had to go to the doctor to get a cream and antihistamines.
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Catherine V.
Rating: 1 out of 5
following a purchase from 27/11/2021
Jen never received my order
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Fadila M.
Rating: 1 out of 5
following a purchase from 25/11/2021
I received the open scrub that spilled on the other product I sent an email to report it still no return it's been a week!
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Julie C.
Rating: 1 out of 5
following a purchase from 24/11/2021
Too disappointed my pump bottle doesn't work and the brand offers me absolutely nothing!!!! 😕
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Mickael S.
Rating: 1 out of 5
following a purchase from 22/11/2021
Your products don't work, it's all crap, but I guess you won't publish it on your website to avoid a bad image
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Marion F.
Rating: 1 out of 5
following a purchase from 22/11/2021
Product forbidden for pregnant women and not precise on the site the composition is not clear enough either!
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Sandra M.
Rating: 1 out of 5
following a purchase from 21/11/2021
I received my order and it was filled with blood !!!!!!! and moreover when I send an email to complain which is normal I am offered a commercial gesture of 50% on an item on my next order lol!!! really professional. I'm not ready to recommend
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Fatima H.
Rating: 1 out of 5
following a purchase from 19/11/2021
Bad delivery service I ordered several times from you and I was never satisfied with the delivery except for one time before the first order where I was delivered to my home and the other times to relay points that I never asked for and the worst is the last order where they delivered me 35 minutes from my home a hibte of pkus when I contacted your service they told me that the delivery will be at my expense so I asked for the cancellation of my order
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Lo Giudice M.
Rating: 1 out of 5
following a purchase from 27/10/2021
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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Audrey N.
Rating: 1 out of 5
following a purchase from 17/11/2021
After having bought the complete range of a rather consequent value for a Christmas gift I was very disappointed by the packaging! A card with bubble wrap which is not called "a box".
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Axelle L.
Rating: 1 out of 5
following a purchase from 11/11/2021
After only 1 week of use, my skin is grainy and has more pimples than before. I am really disappointed with the soap and the publicity around it.
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Priscillia S.
Rating: 1 out of 5
following a purchase from 07/11/2021
Very drying for dry and blemished skin, for the moment no visible results
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Malika T.
Rating: 1 out of 5
following a purchase from 11/11/2021
I am very disappointed with this product so expensive and that serves no purpose dried my skin c a normal soap or what neither less nor more is a scam I regret to have bought it at that price
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