Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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M
Maguy O.
Rating: 1 out of 5
following a purchase from 26/07/2021
Why at each purchase you ask for the mail I am registered with you I will buy
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Celine L.
Rating: 1 out of 5
following a purchase from 02/11/2021
I have tried pin UP for 1 week and my skin has been irritated since then on my face and I feel tingling when I apply it.
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Gladis O.
Rating: 1 out of 5
following a purchase from 31/10/2021
The order arrived very late and I will not be ordering again.
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Maeva A.
Rating: 1 out of 5
following a purchase from 01/11/2021
I did not receive the expected order. I had put together a box myself with a goat's milk, an oil-free cream and a smooth cream. I received two goat's milk soaps & a goat's milk scrub. I hope my order will be rectified.
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Jennifer A.
Rating: 1 out of 5
following a purchase from 01/11/2021
The soap and cream burns the skin and the peeling is useless as soon as you spread it, it already makes clumps in your fingers.
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Naomi F.
Rating: 1 out of 5
following a purchase from 29/10/2021
Ultra drying soap irritating I had more pimples/dry patches than new acne pimples and god knows I don't have fragile skin. 26€ in the trash! Disappointing! I'm sorry, I don't like to put negative comments in general, but this one seemed necessary
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Joel Patrick I.
Rating: 1 out of 5
following a purchase from 28/10/2021
It's been over a week since I ordered and so far I haven't received my order and I'm not getting any updates on the delivery status. I am very disappointed!
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Sarah B.
Rating: 1 out of 5
following a purchase from 27/10/2021
Catastrophic! I don't recommend it at all! I still haven't received my package after 15 days of ordering. The delivery tracking indicates that the delivery man came but that I was absent. But I was at home at the time indicated, no delivery man showed up, no notice was left in my mailbox. Pinup asks me to pay a second time my shipping costs if I want to receive my package! I am still waiting for a refund for my undelivered order. First disastrous experience. I will not recommend this site again.
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Sandrine M.
Rating: 1 out of 5
following a purchase from 27/10/2021
Did not receive the products ordered and had a hard time getting the right products
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Chantal P.
Rating: 1 out of 5
following a purchase from 25/10/2021
The oil-free cream contains 3 endocrine disruptors which makes it very harmful.
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Suzy D.
Rating: 1 out of 5
following a purchase from 25/10/2021
The payment was taken from me twice.
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Giuseppina C.
Rating: 1 out of 5
following a purchase from 26/10/2021
I did not receive my order which should have been delivered on 28.10.21 and I am asked to wait until 21 November to receive a replacement package.
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Myriam M.
Rating: 1 out of 5
following a purchase from 25/10/2021
I'm a very lucky man. I've never had a problem with my hair, but I'm sure it will be fine.
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Sabine Y.
Rating: 1 out of 5
following a purchase from 21/10/2021
Customer service unfavourable advice
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Tiefaine H.
Rating: 1 out of 5
following a purchase from 20/10/2021
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
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Emilie P.
Rating: 1 out of 5
following a purchase from 19/10/2021
I haven't tested the products yet, but the delivery packaging is not great at all!
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Pauline W.
Rating: 1 out of 5
following a purchase from 14/10/2021
I still haven't received my order. First time this has happened I am a little disappointed!
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Camille B.
Rating: 1 out of 5
following a purchase from 14/10/2021
RS
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Eloïse L.
Rating: 1 out of 5
following a purchase from 04/10/2021
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
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Fatma A.
Rating: 1 out of 5
following a purchase from 05/10/2021
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
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Amandine B.
Rating: 1 out of 5
following a purchase from 19/09/2021
Disappointed with the customer service
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Valérie H.
Rating: 1 out of 5
following a purchase from 03/10/2021
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
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Laura R.
Rating: 1 out of 5
following a purchase from 02/10/2021
Very poor quality product, dry, irritated skin. I do not recommend it at all!
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Roxane T.
Rating: 1 out of 5
following a purchase from 04/10/2021
Product not received Empty parcel upon receipt
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Nora B.
Rating: 1 out of 5
following a purchase from 24/09/2021
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
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Kaba T.
Rating: 1 out of 5
following a purchase from 25/09/2021
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
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Marianne S.
Rating: 1 out of 5
following a purchase from 27/09/2021
too slow delivery
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Noémie T.
Rating: 1 out of 5
following a purchase from 25/09/2021
No packages received
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Marion V.
Rating: 1 out of 5
following a purchase from 25/09/2021
Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.
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Elodie M.
Rating: 1 out of 5
following a purchase from 25/09/2021
The pump of the cream does not work it is not practical to take the product with a stick. Disappointed for my first purchase.
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Floriane G.
Rating: 1 out of 5
following a purchase from 24/09/2021
I am extremely disappointed by this site which still has not delivered my order.
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Océane S.
Rating: 1 out of 5
following a purchase from 16/09/2021
Good product but huge delivery problem. My goat's milk soap was all crushed and melted, and the package was already half open.
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Sabrine J.
Rating: 1 out of 5
following a purchase from 12/09/2021
Since I've been using goat's milk soap, I've had more and more pimples coming out
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Mélanie G.
Rating: 1 out of 5
following a purchase from 06/09/2021
I don't like the perfume
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Marion M.
Rating: 1 out of 5
following a purchase from 07/09/2021
I received my package (oil free cream + goat milk soap) but the package was damaged. Inside, the container of the cream was cracked, so there was some outside. (So unusable) I contacted the after sales service but no answer since. I am disappointed for such a brand, with such expensive products.
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Emilie D.
Rating: 1 out of 5
following a purchase from 07/09/2021
Badly cut, leaves "traces" so impossible to put on a dress or trousers close to the body....
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Es Sabbar M.
Rating: 1 out of 5
following a purchase from 05/09/2021
It's a piece of shit, you don't give a damn about people, you rip them off with your products 1 26€ 26€ for nothing, I got pimples all over my face because of your shit, I put a star just because you forced me to, otherwise I wouldn't have put anything !!!!!!!!!!!
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Fatouma K.
Rating: 1 out of 5
following a purchase from 31/08/2021
No one has received my package, which is said to be in dispute with the post office. I would like a refund ......
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Adjo Flore G.
Rating: 1 out of 5
following a purchase from 31/08/2021
50% additional costs not foreseen to clear the goods through customs!
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Marietta M.
Rating: 1 out of 5
following a purchase from 30/08/2021
soap that dries out the skin too much my daughter used it for 2 days resulting in huge patches on the face and neck forced to go to the dermatologist and treatment for a good month I absolutely do not recommend
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