Customer reviews of Pinup Secret

Delivery time too long

Disappointed! DO NOT BUY when you live in the DOM TOM, the site does not remove the vat of metropolitan France. Your parcel arrives and you have to pay the vat of your department. Result: payment VAT x2 The best is that the site refuses you the refund of the vat under the pretext that it is a customs fee. A total lack of professionalism and I consider this as theft !!!!!!!

I have received my order and I am very pleased with the service and the quality of the product. I will recommend your site to my friends and family.

Very disappointed, I have a skin with imperfections (pimples) but by using the soap and the cream without oil the result is worse, the soap dries the skin and small pimples appear. The only positive point is that the skin is soft after the cream. I wanted to wait until my skin rejects the toxins and gets used to it but no, this product is unusable and far too expensive. I do not recommend it for blemishes.

I ordered the cleansing care and the soap with goat's milk, I am disappointed by the 2 products. The cleansing care does not eliminate any blackheads or other impurities and leaves a greasy film on the skin. As for the soap, it dries the skin to the point of causing dryness and lots of little scabs on the surface...moreover, I have the impression that the 2 products caused me to have an eruption of little pimples...I was very disappointed, but I was confident, given the prices and the advertising on these products, that I was buying quality products and getting satisfactory results... and it's the opposite... if I had known, I wouldn't have spent so much money and I would have continued to use basic or organic products, as I've always done!

Ordered 2 weeks ago, delivery guaranteed between 48 and 72 hours, I still have not received anything.

I placed an order on August 21 that I still have not received, I have no news it is unacceptable. I would like my money back

Package never received! I had to send an email to report it because no follow-up from the company. They are opening a dispute with the post office for me that is their internal business. I still haven't received the product and no solution is proposed. However, the amount is debited from my bank account so in any case the company owes me. I don't have to suffer and wait for the resolution of the dispute with the post office to get the item I paid for. I am totally disappointed with my first order. No delivery security even though a fee is paid at the time of ordering and the package is delivered by collissimo. I do not recommend buying directly from the pin up secret site

Since I've been using your products, my skin is very dry and peels in certain places, and I have 10 times more pimples than before... I'm disgusted, especially at the price you sell it for!

Peeling a big joke, no peeling effect. The cream texture is anything but oil free and the goat milk soap, apart from smelling much too strongly of tea tree, is no more effective than a simple and 10x cheaper goat milk soap. Very good for the price.

0/10. no commercial gesture established for the inconvenience caused..I had more the impression to annoy people all that because every day I asked myself the question or it was with my package..here is the feeling that I had. I will definitely not be placing any more orders

I have been charged twice for a single order and my requests for refunds have not been answered...

The products I ordered are not what I received. They offered me a refund or promo code deal with no news for over a week now.

I ordered 2 soaps plus a cream and only saw 1 again. I sent a message to customer service and they told me that the weight of the package was correct.

I've only been using it for a week, no effect for the moment, on the contrary, pimples are appearing. I'm still doubtful about the effectiveness of the product.

I did not receive my package... too bad

My 2 orders have been combined, I would like the refund of my shipping costs please. Thank you very much.

I ordered on August 1 and received the package on August 9.

I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service

I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.

I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!

I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.

I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.

The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed

A disaster, my skin is swollen red and full of pimples

The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....

Send 2 peels instead of the moisturizer

Not suitable for dry and sensitive people and it is not indicated anywhere

A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔

Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician

Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)

Product does not conform!!!

I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again

I still haven't received my order. I am waiting for a return from you but seeing the time passing (I wonder how much longer I have to wait) if I will not ask for a refund!

Hello, I never received my package

Skin-aggressive products

I never received my last package The after sales service is unreachable I am just told that you received the package on such and such a date ... but I don't understand that I didn't receive the package. To be avoided The after sales service is not at all serious No guarantee on the delivery

Disappointed. Price paid high for having a drier skin than before despite the rich cream, and the soap that just fulfills its role as soap. The smell is quite strong and not very pleasant for me. I will not recommend.

I'm really sorry I bought it because I think it doesn't work for everyone and I didn't think this soap was a miracle. It's not that at all, it dries the skin too much and even if I moisturize my skin is still dry.

Frankly I am on it, I have an oily skin and it became more oily and it made me buttons and opened the ports, I wanted to try the soap but I hesitate! Sorry