Customer reviews of Pinup Secret

B

Bianca S.

Rating: 1 out of 5

Published on 22/06/2025 à 14h01 following a purchase from 07/06/2025

The goods have still not been delivered thanks to dpd

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Katharina H.

Rating: 1 out of 5

Published on 05/06/2025 à 18h07 following a purchase from 21/05/2025

Order not received

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Nadja M.

Rating: 1 out of 5

Published on 04/06/2025 à 15h39 following a purchase from 22/05/2025

Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.

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Gina I.

Rating: 1 out of 5

Published on 31/05/2025 à 16h54 following a purchase from 16/05/2025

I did not receive the package.

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Sabrina K.

Rating: 1 out of 5

Published on 31/05/2025 à 16h54 following a purchase from 16/05/2025

I was only offered a discount code as compensation after receiving the broken package with the damaged goods. This did not improve my waiting time in relation to the urgency of my order. I had already provided a discount code in the respective order, which has of course expired for my current order.

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Jana W.

Rating: 1 out of 5

Published on 28/05/2025 à 05h03 following a purchase from 13/05/2025

My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.

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Ann-Kathrin K.

Rating: 1 out of 5

Published on 26/05/2025 à 15h58 following a purchase from 13/05/2025

Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.

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Sandy V.

Rating: 1 out of 5

Published on 26/05/2025 à 13h52 following a purchase from 13/05/2025

I did not receive my order.

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Martina W.

Rating: 1 out of 5

Published on 14/05/2025 à 14h22 following a purchase from 30/04/2025

I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.

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Carolin P.

Rating: 1 out of 5

Published on 13/05/2025 à 11h18 following a purchase from 25/04/2025

My order was never delivered. I am still waiting for my package!

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Sonja K.

Rating: 1 out of 5

Published on 11/05/2025 à 17h21 following a purchase from 28/04/2025

No package received!

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Sandra K.

Rating: 1 out of 5

Published on 11/05/2025 à 15h09 following a purchase from 26/04/2025

I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days

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Karina T.

Rating: 1 out of 5

Published on 08/05/2025 à 02h42 following a purchase from 22/04/2025

I find the shipping totally exaggerated.

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Davina K.

Rating: 1 out of 5

Published on 07/05/2025 à 17h27 following a purchase from 24/04/2025

The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!

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Martina O.

Rating: 1 out of 5

Published on 05/05/2025 à 17h31 following a purchase from 22/04/2025

I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.

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Isabell E.

Rating: 1 out of 5

Published on 30/04/2025 à 06h24 following a purchase from 16/04/2025

Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!

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Ann-Kathrin P.

Rating: 1 out of 5

Published on 22/04/2025 à 20h20 following a purchase from 03/04/2025

Package has not arrived. Still waiting for a refund.

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Elke S.

Rating: 1 out of 5

Published on 16/04/2025 à 11h29 following a purchase from 17/03/2025

I did not receive my order because something went wrong with my delivery address.

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Giulia-Maria S.

Rating: 1 out of 5

Published on 13/04/2025 à 06h54 following a purchase from 28/03/2025

I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.

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Séverine P.

Rating: 1 out of 5

Published on 04/04/2025 à 04h36 following a purchase from 05/03/2025

Bad - Package never arrived. Customer service does not respond.

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Stephanie K.

Rating: 1 out of 5

Published on 30/03/2025 à 10h34 following a purchase from 14/03/2025

Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.

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Pia T.

Rating: 1 out of 5

Published on 30/03/2025 à 01h31 following a purchase from 17/03/2025

It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.

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Aylin G.

Rating: 1 out of 5

Published on 18/03/2025 à 12h41 following a purchase from 05/03/2025

It burns on the face after a while and dries out the whole face

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Cindy W.

Rating: 1 out of 5

Published on 18/03/2025 à 12h09 following a purchase from 05/03/2025

I can only judge products that I have actually received

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Lisa-Marie B.

Rating: 1 out of 5

Published on 16/03/2025 à 17h49 following a purchase from 01/03/2025

My package has not arrived..

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Patricia S.

Rating: 1 out of 5

Published on 15/03/2025 à 15h43 following a purchase from 02/03/2025

Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.

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Julia V.

Rating: 1 out of 5

Published on 05/03/2025 à 15h28 following a purchase from 20/02/2025

I have not received my package yet :(

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Marina R.

Rating: 1 out of 5

Published on 02/03/2025 à 15h22 following a purchase from 14/02/2025

Item not received

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Fabienne H.

Rating: 1 out of 5

Published on 25/02/2025 à 20h47 following a purchase from 08/01/2025

Hello, my order from January has been returned. I would like to place the order again, but that is not possible.

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Katharina S.

Rating: 1 out of 5

Published on 22/02/2025 à 18h28 following a purchase from 07/02/2025

The package did not arrive. Why do you send it to a depot and not to the customer's address?

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Christina D.

Rating: 1 out of 5

Published on 22/02/2025 à 18h07 following a purchase from 08/02/2025

The item did not arrive and I have not received any feedback!

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Carina F.

Rating: 1 out of 5

Published on 19/02/2025 à 13h19 following a purchase from 06/02/2025

Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(

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Anke K.

Rating: 1 out of 5

Published on 19/02/2025 à 13h16 following a purchase from 23/01/2025

I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse

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Pascale P.

Rating: 1 out of 5

Published on 17/02/2025 à 22h10 following a purchase from 24/01/2025

The pump on my oil-free cream doesn't work.

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Aurélie P.

Rating: 1 out of 5

Published on 17/02/2025 à 11h47 following a purchase from 22/01/2025

I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...

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Emmanuelle L.

Rating: 1 out of 5

Published on 17/02/2025 à 08h21 following a purchase from 02/02/2025

Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.

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Jessica P.

Rating: 1 out of 5

Published on 17/02/2025 à 07h19 following a purchase from 31/01/2025

I haven't received my parcel yet. It arrived at a relay point that does not exist.

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HIND P.

Rating: 1 out of 5

Published on 16/02/2025 à 21h35 following a purchase from 02/02/2025

I still haven't received my order

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Janine K.

Rating: 1 out of 5

Published on 16/02/2025 à 19h56 following a purchase from 03/01/2025

Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!

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Claire D.

Rating: 1 out of 5

Published on 16/02/2025 à 18h29 following a purchase from 02/02/2025

I still haven't received anything!!!

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