Customer reviews of Pinup Secret

Product never arrived.

I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.

Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.

Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.

Package has not arrived

Unfortunately, my package never arrived and communication was very difficult. So far, I have not received my money back.

Purchase of the oil-free cream. It made me bright red and created sensations of burning (something that had never happened with other creams before). I absolutely do not recommend it, moreover I checked and this cream with various dangerous components is rated 8/100 on Yuka (for those who know). The company refused to refund me despite the effects this cream had on my skin. The only positive point I see is the packaging and design of the cream tube. But anyway, it will end up in the trash.... Be careful.

Order incomplete.

I did not receive the brush I ordered with 2 goat milk soaps in 1 set. As a loyal customer, I am extremely disappointed.

refund

Burned skin irritation -+++

I am now waiting 7 weeks for my goods (June 27, 2025) that I ordered on May 11, 2025. I specified that it should be delivered to a parcel shop, but I didn't know that this specified business no longer accepts packages. Okay, that can happen, so I took the next possible opportunity to use a MYFLEXBOX on my way home, which I didn't know required a QR code or an 8-digit code according to the parcel service, which I should get from the sender, not from them. So I wrote to the sender again, and they said I wouldn't get it from them either, so I still haven't received my package, and now I am getting a message that I have to pay 4.99€ again because of this. This is customer service; there is nothing more to say about it, especially since I go to work and packages have already gone missing in my building, so I use parcel shops and stations for pickup.

No. Unfortunately, the ordering process and the subsequent issues with the incorrect delivery location by your company have not been satisfactorily resolved.

Package never received

I have not received the product. The product was supposed to be delivered via dpd. I received an email stating that the product should be delivered in 1-2 business days and then for days nothing happened. I had to actively search for the tracking number to find out that the product could not be delivered and was sent back. The reason why the product could not be delivered was not specified. I would have loved to test the product and am very disappointed that I did not receive it. But honestly, I did not expect anything different with dpd shipping. So a new order won't help either. Very unfortunate.

The goods have still not been delivered thanks to dpd

Order not received

Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.

I did not receive the package.

I was only offered a discount code as compensation after receiving the broken package with the damaged goods. This did not improve my waiting time in relation to the urgency of my order. I had already provided a discount code in the respective order, which has of course expired for my current order.

My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.

Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.

I did not receive my order.

I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.

My order was never delivered. I am still waiting for my package!

No package received!

I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days

I find the shipping totally exaggerated.

The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!

I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.

Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!

Package has not arrived. Still waiting for a refund.

I did not receive my order because something went wrong with my delivery address.

I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.

Bad - Package never arrived. Customer service does not respond.

Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.

It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.

It burns on the face after a while and dries out the whole face

I can only judge products that I have actually received

My package has not arrived..