Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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Wendy L.
Rating: 1 out of 5
following a purchase from 24/12/2019
I am very very disappointed with the soap I ordered and I have heard a lot of good things about it but I am really disappointed in two uses I had a lot of big pimples and I never had any pfff I don't recommend any damage at all
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Ketty A.
Rating: 1 out of 5
following a purchase from 09/12/2019
I had an allergic reaction to the products...
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Charlotte B.
Rating: 1 out of 5
following a purchase from 25/12/2019
I don't like goat's milk soap at all, it gave me a lot of pimples !!! I don't recommend
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Soifia V.
Rating: 1 out of 5
following a purchase from 24/12/2019
It's a product that didn't work on me, on the contrary, it increased my pimples. I don't recommend it.
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Flavie S.
Rating: 1 out of 5
following a purchase from 16/12/2019
Your products are a never-ending scam. Peeling does not remove dead skin although the impression is good. Soap doesn't work at all, on the contrary, it created skin problems for me. The mask dries out the skin, that's all. And finally the scrub makes the skin oily. The oil-free cream does not moisturize the skin. I went to my Dermatologist's and I intend to sue you for false advertising.
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Céline Q.
Rating: 1 out of 5
following a purchase from 08/12/2019
Nickel package on arrival and big disappointment on opening, all boxes crushed, loose items in the box
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Anissa K.
Rating: 1 out of 5
following a purchase from 20/12/2019
I did receive the soap but you had sent it to me in a simple bubble envelope and my soap was damaged. At 26€ the soap I would still have liked it to be sent with care. I tried the soap morning and evening with masks twice a week and after drying my skin I only saw a slight improvement on the pimples but not on the spots. I would look for another solution. Thank you for the quick delivery.
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Halima S.
Rating: 1 out of 5
following a purchase from 21/12/2019
Deception, deception and scam. I'll put a star to validate or I'll put a minus 10.
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Axelle A.
Rating: 1 out of 5
following a purchase from 23/12/2019
I still have not received my order yet. It's been more than 10 days since I placed it, so your logistics is working smoothly.
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Niouma C.
Rating: 1 out of 5
following a purchase from 23/12/2019
I really don't like the possibility of a refund at all?
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Stephanie F.
Rating: 1 out of 5
following a purchase from 20/12/2019
The package was scheduled to arrive before Christmas... It arrived on the 26th..
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Ophely D.
Rating: 1 out of 5
following a purchase from 22/12/2019
My skin got dry, I got red patches and it burned me.
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Nora D.
Rating: 1 out of 5
following a purchase from 22/12/2019
The soap is not suitable for my skin new pimple came out when I had no base I had only stains
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Karima F.
Rating: 1 out of 5
following a purchase from 20/12/2019
The very drying soap for the cream nothing crazy
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Lea O.
Rating: 1 out of 5
following a purchase from 22/12/2019
I am very pleased with the delivery. I have received all items in my order in two shipments just as you stated in your order. When I contact the customer service department they send me the same email 2x straight away with the same message saying that they are going to start a contest with the post office. But I still haven't heard from them yet. Since December 23rd 2019 my package has not moved from the warehouse. I won't recommend it anymore.
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Alice V.
Rating: 1 out of 5
following a purchase from 09/12/2019
I had a reaction to the soap and two weeks to be delivered or more if I hadn't reported it.
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Julie P.
Rating: 1 out of 5
following a purchase from 28/11/2019
Extremely long delivery time. No information from the site.
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Magali S.
Rating: 1 out of 5
following a purchase from 09/12/2019
In one box, several nickel products except for a jar of cream which had come out of its packaging half torn and without a seal. I asked for an exchange of the product or a refund => the after-sales service doesn't want to hear anything because it's quite normal that some jars have no seal and it's the transport that damaged the packaging of only one jar of cream, which moreover was the only product without a seal...I won't order anymore on this site.
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Samantha A.
Rating: 1 out of 5
following a purchase from 17/12/2019
Bad
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Coralie C.
Rating: 1 out of 5
following a purchase from 13/12/2019
Twice as many buttons?
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Guillaume N.
Rating: 1 out of 5
following a purchase from 15/12/2019
burning sensations
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Sumeyra Z.
Rating: 1 out of 5
following a purchase from 13/12/2019
Soap has given me a lot of pimples. I'm disappointed.
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Carole A.
Rating: 1 out of 5
following a purchase from 14/12/2019
I bought a box as a gift for 116€ and pin-up secret did not send a box (as indicated on the site) but the items as is in a vulgar cardboard box. I reported this to customer service who replied that the term box mentioned on the site did not mean a packing box at all. it's really very petty considering the price of the products, this salesman plays with words to mislead his customers because the term box would have been much clearer. this is the first and last time I order products from them because there is a lot of competition and the consumer always has a choice. The attention paid to these customers is zero
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Sofya M.
Rating: 1 out of 5
following a purchase from 09/12/2019
Makes it even more pimpley
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Madina Z.
Rating: 1 out of 5
following a purchase from 09/12/2019
No change after 2 weeks, I'm accumulating and seeing more buttons.
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Khadija B.
Rating: 1 out of 5
following a purchase from 15/12/2019
It hasn't changed anything on my skin except for bringing me extra pimples...
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Damla D.
Rating: 1 out of 5
following a purchase from 15/12/2019
Hello, soap gives me pimples! Thank you
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Laura B.
Rating: 1 out of 5
following a purchase from 13/12/2019
I've been using it for 10 days and it gave me disappointed pimples even though it smells good.
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Celia D.
Rating: 1 out of 5
following a purchase from 12/12/2019
I started the pinup routine at the beginning I really appreciate the products my skin texture was refining, a luminous complexion but when I tried peeling I had an instant acne flare-up as soon as I rinsed my face my swollen face on the T-zone where I just erased. My face was all red and burnt. I talked to a friend of mine who is a beautician and apparently a client told her that your line was causing her problems as well. For my part I had to solve the problem by going to the pharmacy for an allergy but it didn't work and my doctor had to prescribe a treatment. The problem is still not solved. I've had this shitty pimple for a week now because of your game.
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Camélia S.
Rating: 1 out of 5
following a purchase from 09/12/2019
The products don't work, on the contrary they give you a lot of horrible pimples.
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Nour J.
Rating: 1 out of 5
following a purchase from 12/12/2019
Products dangerous to the skin contain a lot of endocrine disruptors
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Chaïma A.
Rating: 1 out of 5
following a purchase from 13/12/2019
I never had any pimples before, since I've been using it I've been getting pimples and I can't get them to go away. I had bought it for my co-catrice by for buttons in +! Scar level no change has taken place
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Victoria J.
Rating: 1 out of 5
following a purchase from 09/12/2019
The site is fine, delivery OK. On the other hand, products that irritate, burn and create extra red patches on the face. Bad reaction of the products as far as I'm concerned.
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Chafia L.
Rating: 1 out of 5
following a purchase from 07/12/2019
Unfortunately, I am not satisfied with the products at all! I have ordered the goat soap peeling and cream set without oil. First of all to know I have skin that often tends to make imperfections and more or less oily. For a long time I've been using the goat's milk soap. I was delighted but I wanted to make a routine with a complete range of products so I ordered it. Already I received a cream without oil defective that is to say that the pump bottle was not working nothing out the customer service tells me then to cut with a scissors which still does not work then I am told to return it and then I am sent back a product knowing that I waited almost 2 weeks for the receipt of products I refused and I take the material with a brush! Super seen the price after the first application and so far, 3 weeks of use, the products are extremely pricking my skin! So much so that after use it looks like my skin is burnt like after a big sunburn. My skin is itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy, itchy. After 3 weeks of use my skin has gone from oily to dry or even very very dry! And it is absolutely not better! I'm peeling my face! Then as far as peeling is concerned, I do not recommend it at all, it does not work at all, the texture is really bad, very hard to apply and excrement is hard to remove, moreover, we think that it is dead skin that is removed with the peeling, whereas this is the only friction of the product, a real dope for this product...! Apart from burning the skin it does nothing I strongly advise against this brand.
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Keteleen C.
Rating: 1 out of 5
following a purchase from 04/12/2019
I haven't had any changes in three weeks.
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Sophie D.
Rating: 1 out of 5
following a purchase from 10/12/2019
I have received open complementary boxes and the only answer from the so-called customer service (only reachable through the contact form) is 40% on a next order, so no commercial gesture.
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Ahlam M.
Rating: 1 out of 5
following a purchase from 09/12/2019
Catastrophic soap reaction I wish to be reimbursed thank you
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Zara C.
Rating: 1 out of 5
following a purchase from 12/12/2019
First order and I'm disappointed delivery problem, still waiting for an answer.
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Laurie M.
Rating: 1 out of 5
following a purchase from 08/12/2019
Very expensive for soap, I found the same one at 3.50 in an organic cosmetics store. Product sold 4 times the price it's really worth all its price because it's influencers who advertise it there. And this product is not at all revolutionary, it gives very dry skin compared to the one I found.
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Kenza M.
Rating: 1 out of 5
following a purchase from 08/12/2019
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