Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

1 star review

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Anastasia B.
Rating: 1 out of 5
following a purchase from 22/08/2018
Delivery time not respected I waited more than a month before getting an answer product damage very well
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Laetitia Y.
Rating: 1 out of 5
following a purchase from 12/06/2018
Zero
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Alessia S.
Rating: 1 out of 5
following a purchase from 07/05/2018
Product arrived damaged, manufactured abroad and composition not detailed
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Meliha G.
Rating: 1 out of 5
following a purchase from 18/07/2018
I don't see any change, for me at all these products don't work at all.
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Sarah A.
Rating: 1 out of 5
following a purchase from 19/07/2018
Customer service unreachable and unanswered message for months for an order still not received I do not recommend this site My complaints have remained unanswered
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Sabrina G.
Rating: 1 out of 5
following a purchase from 26/06/2018
Soap can ...requests no returns with a product that does not work
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Nouzha H.
Rating: 1 out of 5
following a purchase from 07/06/2018
Expensive, and it didn't make my pimples disappear in my face. I'm not buying
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Lilas R.
Rating: 1 out of 5
following a purchase from 02/06/2018
No effect
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Nacima B.
Rating: 1 out of 5
following a purchase from 12/07/2018
Ineffective products!
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Celine M.
Rating: 1 out of 5
following a purchase from 29/06/2018
I was happy to receive the cream after the good opinions which I panse are false and after 1 month of use I find myself with the skin filled with pimples and any red consultation with the dermatologist who tells me immediately to stop using this cream which is of low range thus very disappointed especially that I took the expensive pack to have a horrible face I do not recommend.
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Sanaa C.
Rating: 1 out of 5
following a purchase from 07/06/2018
I caught some big plates in my face. Never again!
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Rachida B.
Rating: 1 out of 5
following a purchase from 19/06/2018
Product filled with wrong product !!!!!
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Laetitia C.
Rating: 1 out of 5
following a purchase from 19/11/2018
Waiting time too long to get an answer by email. I had to ring 3 times because of lack of understanding, it cost me 17 eur for 3 communications. Lack of precision, tells me that they do not make a registered letter if we are not at home, so that after a 2 nd return of the blow 7.80eur postage ... I find myself with registered in the mailbox! I wanted to be reimbursed because I'm fed up with all this, a person says that I've exceeded the time limit to be reimbursed, then they send me an email to tell me that the person reimburses right away, and in the end no, they don't reimburse... Not very reliable and professional this site. Even if the product I bought is great, I will not order anymore and I would not even advise this site to my worst enemy!
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Sana I.
Rating: 1 out of 5
following a purchase from 13/06/2018
no effect
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Elodie P.
Rating: 1 out of 5
following a purchase from 29/04/2018
Products inneffective Service after sale can be courteous
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William S.
Rating: 1 out of 5
following a purchase from 23/05/2018
A really long wait, 2-3 months I think.
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Stephanie M.
Rating: 1 out of 5
following a purchase from 19/11/2018
The customer service never answers I have contacted them 2 times Moreover error of place of delivery In short the product is good but the customer service is very bad.
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Laura N.
Rating: 1 out of 5
following a purchase from 03/10/2018
Totally dissatisfied with the products that gave me a lot of pimples. A deplorable customer service that is hard to decipher emails.
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Margaux G.
Rating: 1 out of 5
following a purchase from 02/08/2018
Really inefficient service, very disappointed!
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Caroline P.
Rating: 1 out of 5
following a purchase from 15/11/2018
The site itself is not bad, but I can't say the same about the products.
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Noémie C.
Rating: 1 out of 5
following a purchase from 30/04/2018
I didn't get everything I ordered. They sent it back and they were wrong again. And finally after months of emailing them they didn't refund me or send me the missing products. really bad
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Safae B.
Rating: 1 out of 5
following a purchase from 11/11/2018
I've been waiting for almost 2 weeks for my package!
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Léane B.
Rating: 1 out of 5
following a purchase from 30/09/2018
I would never order again, I just ordered a soap in early October, I still haven't received it. Do you think it's normal?
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Adeline E.
Rating: 1 out of 5
following a purchase from 05/08/2018
I had problems with the shipping of the order and never had a commercial gesture from them so no professionalism.
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Axelle C.
Rating: 1 out of 5
following a purchase from 31/10/2018
Clearly aberrant. Order placed on 31/10. We are the 22/11 and after about 7 calls I am finally offered to send me back my order but to REPAY the shipping costs because my package was lost. Customer service crap, we are promised a return mail to keep us informed of the progress of our order but never anything. Forced to fight for a refund. It's a SCANDAL. To run away.
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Afifa S.
Rating: 1 out of 5
following a purchase from 04/11/2018
Quite disappointed with the products, I don't see a big difference in my skin. Ordinary products and not making any big difference, at least in my case.
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Soumya R.
Rating: 1 out of 5
following a purchase from 06/11/2018
Very aggressive for my damaged skin
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Clara S.
Rating: 1 out of 5
following a purchase from 04/11/2018
10 days I'm waiting for my package
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Hélène F.
Rating: 1 out of 5
following a purchase from 04/11/2018
I still haven't received anything. However, the payment was well made!!!
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Domitille B.
Rating: 1 out of 5
following a purchase from 05/11/2018
Shit! I have normal skin and see how it's dried my skin! Supposedly it takes away the marks, pimples and so on, doesn't tell the whole story ! On the contrary it stings and leaves the skin red... stupid for being tempted ! Damn social networks with its pseudo stars with their promo code ! Run away from !!!!
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Mélina T.
Rating: 1 out of 5
following a purchase from 29/10/2018
There's no such thing as a no-good, no-good, no-good TV people who make product investments to make money, but the product he advises us on is really rubbish! ⛔️❌ I don't recommend it at all.
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Claire G.
Rating: 1 out of 5
following a purchase from 20/09/2018
I still haven't received my order yet and it's been a month since I placed it, so it came just as you said it would!
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Lindsay L.
Rating: 1 out of 5
following a purchase from 16/10/2018
Makes the skin very dry, does not make the skin soft and more pimples than before
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Asma E.
Rating: 1 out of 5
following a purchase from 25/07/2018
Does not respect their delivery time
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Marina M.
Rating: 1 out of 5
following a purchase from 28/10/2018
A customer service not very available and not very friendly moreover the order is sent in a basic envelope without any packaging Delayed delivery! Damage.....
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Eden B.
Rating: 1 out of 5
following a purchase from 28/10/2018
My skin is very dry after the application of soap and cream.
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Anne-Laure D.
Rating: 1 out of 5
following a purchase from 27/10/2018
I'm missing a product in my parcel and at the price we pay they can't even provide a claim service at the post office!!! I find it unacceptable that I have to take care of this...
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Samira A.
Rating: 1 out of 5
following a purchase from 22/10/2018
Very disappointed by the products received especially one.
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Naima A.
Rating: 1 out of 5
following a purchase from 23/10/2018
Lame. They canceled my order because I put in 2 coupon codes. Pitiful customer service. Their email replies full of spelling mistakes.
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Anne-Julie B.
Rating: 1 out of 5
following a purchase from 18/10/2018
Bad, gives pimples
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