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S
Rating: 1 out of 5
Parcel was delivered to a parcel store that no longer exists.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
1 star review
Reset filtersD
Rating: 1 out of 5
Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.
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A
Rating: 1 out of 5
I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible
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V
Rating: 1 out of 5
I have not yet been able to pick up my order or have not been notified that I can pick it up at the Packstation!
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J
Rating: 1 out of 5
My order could not be delivered directly to me, but I had to collect it from a ParcelShop.
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V
Rating: 1 out of 5
I still haven't received my order and I placed the order four weeks ago
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D
Rating: 1 out of 5
Product is very good. Customer service, doesn't work for me at all, no accommodation, although the delivery address was given, it was left at the packing station, when I wrote to customer service, they were not at all accommodating, made me aware that I would have to pay shipping costs again if I didn't pick up the package. I informed them that I am not mobile, but the customer service was not interested at all, they were rather snippy, therefore product top, customer service flopp
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P
Rating: 1 out of 5
The order has not yet arrived, although I should have received it by now according to the email.
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B
Rating: 1 out of 5
I have not received the product
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I
Rating: 1 out of 5
Paid the more expensive shipping to have it delivered to my home and then the package was dropped off at the parcel store...
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A
Rating: 1 out of 5
I placed an order on 16.09. and have still not received the delivery (as of 30.09.).
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V
Rating: 1 out of 5
Unfortunately, I am not at all satisfied with the product. I ordered it because of an influencer. I have severe skin problems on my chin. The soap just dries out my skin completely, leaving me feeling very tight. It does nothing more than that, very disappointing!
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M
Rating: 1 out of 5
I have written to the dealer that a soap is missing, he wanted to refund this amount. Nothing has happened to date and no reply since then.
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M
Rating: 1 out of 5
Is still not there
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S
Rating: 1 out of 5
Parcel does not arrive
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T
Rating: 1 out of 5
The side burns so that my skin is fiery red and itchy. The cream smells rancid, as if it had already been opened
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A
Rating: 1 out of 5
Package not received and awaiting your return. A dispute has been opened with you to find my package which was in 3 relay points and they did not have it. Waiting for your return as the amount has been debited but I still have nothing.
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S
Rating: 1 out of 5
The product makes my skin very dry. I am very disappointed.
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S
Rating: 1 out of 5
Missing a product that was to be offered for a certain amount.
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G
Rating: 1 out of 5
I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.
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S
Rating: 1 out of 5
My parcel is missing the oil-free cream
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E
Rating: 1 out of 5
Order not received after 10 days and no action from them.
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M
Rating: 1 out of 5
I never received my order.
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C
Rating: 1 out of 5
Package well received Product in process
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S
Rating: 1 out of 5
I didn't get the mist when it said I would, so I got a makeup remover instead.
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E
Rating: 1 out of 5
Order not received
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A
Rating: 1 out of 5
Hello. I am disappointed because I did not receive the entire order. Best regards.
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L
Rating: 1 out of 5
I have not received my order in full
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S
Rating: 1 out of 5
0 stars because I got a rash and have already arranged for a refund.
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L
Rating: 1 out of 5
I haven't received my order and I'm filing a dispute ...
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B
Rating: 1 out of 5
Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again
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L
Rating: 1 out of 5
Parcel cannot be found
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M
Rating: 1 out of 5
. The order has still not arrived after 3 weeks.
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I
Rating: 1 out of 5
Goods not received!!!!!! Money not returned!!!!
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J
Rating: 1 out of 5
Unfortunately, the product has still not arrived by post...
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B
Rating: 1 out of 5
I have not received my item.
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S
Rating: 1 out of 5
Broken goods received
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J
Rating: 1 out of 5
Skin became blemished
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M
Rating: 1 out of 5
I have not received my order
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M
Rating: 1 out of 5
The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.
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