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N
Rating: 2 out of 5
For this last order, in my received package there was only one soap instead of 2 as requested.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 337 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
2 star reviews
Reset filtersM
Rating: 2 out of 5
The soap dried my skin
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B
Rating: 2 out of 5
I had requested a delivery to my home. But the package arrived elsewhere with a change of delivery point
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C
Rating: 2 out of 5
My product arrived broken
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A
Rating: 2 out of 5
I tolerate it super well, but the cream in the pump bottle was defective after a week and the cream was still almost full. I had to order a new one and hope the pump attachment lasts now for both tubes.
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P
Rating: 2 out of 5
The container for the soap arrived broken, I have not received a response to my email regarding this yet.
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L
Rating: 2 out of 5
A promotional product was missing
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K
Rating: 2 out of 5
I used the glow booster product, I had a huge allergic reaction and it was immediate, we are the day after using it and I am at my doctor to find out how to fix this
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G
Rating: 2 out of 5
I can't get the cream out through the dosing cap due to the rigidity of the plastic bottle.
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K
Rating: 2 out of 5
Received my goods/package but unfortunately 1 product was missing, namely the goat's milk soap! Email has been sent, but to this day no feedback! Waiting for a replacement or refund!
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C
Rating: 2 out of 5
The products do not suit my skin, it gave me pimples that got infected, I am still disappointed.
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A
Rating: 2 out of 5
The package was damaged, it would have been a gift
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R
Rating: 2 out of 5
Received the products but my gift offer is missing
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M
Rating: 2 out of 5
I had ordered 2 sets of two soaps with the brush, I only received one. I sent an email with a photo and a second time remained unanswered.
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J
Rating: 2 out of 5
I did not receive what I ordered
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S
Rating: 2 out of 5
Very disappointed with the hair range
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L
Rating: 2 out of 5
There is a missing product in the purchases I made
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D
Rating: 2 out of 5
I was really looking forward to the delivery. But the package was only in the parcel station for one day. When I received the email, it was already too late and my package was gone. That is very, very unfortunate.
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I
Rating: 2 out of 5
I need to return a product that works with a pump and I'm not being sent the return slip
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B
Rating: 2 out of 5
A product was forgotten in my order
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M
Rating: 2 out of 5
Unfortunately, my serum was empty and dried out...
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S
Rating: 2 out of 5
No German explanation
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O
Rating: 2 out of 5
I bought the 2 soaps, the exfoliant and the cream and my skin has bumps and is red. Very disappointed given the promises and the price.
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V
Rating: 2 out of 5
This product does not live up to its promises
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G
Rating: 2 out of 5
I have not received my package yet
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C
Rating: 2 out of 5
I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!
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R
Rating: 2 out of 5
The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.
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U
Rating: 2 out of 5
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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M
Rating: 2 out of 5
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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M
Rating: 2 out of 5
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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S
Rating: 2 out of 5
A purchased product was missing
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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C
Rating: 2 out of 5
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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