Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 2, 3 and 4 stars

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Gaëlle H.
Rating: 2 out of 5
following a purchase from 31/07/2023
I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.
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Sarah L.
Rating: 4 out of 5
following a purchase from 31/07/2023
Very good
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Karima D.
Rating: 2 out of 5
following a purchase from 27/07/2023
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
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Marième B.
Rating: 3 out of 5
following a purchase from 26/07/2023
I like the packaging
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Caroline R.
Rating: 3 out of 5
following a purchase from 25/07/2023
I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.
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Alicia D.
Rating: 2 out of 5
following a purchase from 23/07/2023
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
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Ané N.
Rating: 4 out of 5
following a purchase from 21/07/2023
Very good products that I'm discovering for the first time. One small downside: too expensive. I bought it once to test it out but I'm sure I won't be able to buy it again.
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Manon M.
Rating: 3 out of 5
following a purchase from 21/07/2023
Impersonal parcel
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Nadia K.
Rating: 2 out of 5
following a purchase from 18/07/2023
The gift was missing, and the only compensation is a discount on a future purchase.
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Marion F.
Rating: 4 out of 5
following a purchase from 18/07/2023
Nothing to say.
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Marine B.
Rating: 4 out of 5
following a purchase from 19/07/2023
The pump bottle for the oil-free cream doesn't work very well.
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Lydia S.
Rating: 4 out of 5
following a purchase from 19/07/2023
Very good product 👍, you could develop an anti-aging range. Thank you for the well done 😜
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Xavier W.
Rating: 4 out of 5
following a purchase from 18/07/2023
Order received quickly, but possible new formula because soap smell is different.
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Rébéca G.
Rating: 2 out of 5
following a purchase from 18/07/2023
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
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Chantal T.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good product
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Sherley P.
Rating: 2 out of 5
following a purchase from 17/07/2023
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
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Chiepo Gisele G.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good
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Ophélie T.
Rating: 4 out of 5
following a purchase from 17/07/2023
Ras
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Célia F.
Rating: 2 out of 5
following a purchase from 13/07/2023
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
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Steve P.
Rating: 2 out of 5
following a purchase from 13/07/2023
Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.
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Wissal K.
Rating: 4 out of 5
following a purchase from 07/07/2023
I'm satisfied with the product but not the shippement amount that was same price with product itself
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Cloe M.
Rating: 4 out of 5
following a purchase from 12/07/2023
Excellent product to see in time
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Marion L.
Rating: 3 out of 5
following a purchase from 12/07/2023
I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 13/07/2023
Very good quality product. The brush, however, loses its bristles after the first use. I wouldn't recommend it at all!
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Sandrine L.
Rating: 3 out of 5
following a purchase from 12/07/2023
Top notch but I'm just starting out, come back in a month.
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Mélissa M.
Rating: 4 out of 5
following a purchase from 12/07/2023
I'm not giving it 5 stars because I ordered 2 oil-free creams and one pump didn't work, so I had to get the one from my old bottle. But I still love the products!
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Cindy N.
Rating: 4 out of 5
following a purchase from 12/07/2023
Very good products that work.
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Yaelle O.
Rating: 2 out of 5
following a purchase from 10/07/2023
Good product. However, out of 5 products ordered, I only received 3, 2 are missing!
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Anais C.
Rating: 4 out of 5
following a purchase from 10/07/2023
Pleased with the products but still expensive
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Cindy V.
Rating: 3 out of 5
following a purchase from 16/06/2023
The brush loses all its bristles
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Schéra R.
Rating: 3 out of 5
following a purchase from 07/07/2023
The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!
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Sofia Y.
Rating: 4 out of 5
following a purchase from 07/07/2023
Using the soap has definitely improved the quality of my skin, but I still have pimples, obviously it doesn't stop them from growing. Nevertheless, I recommend
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Aicha L.
Rating: 3 out of 5
following a purchase from 09/07/2023
Really overpriced products!
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Elodie T.
Rating: 3 out of 5
following a purchase from 10/07/2023
Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.
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Sara A.
Rating: 2 out of 5
following a purchase from 06/07/2023
One of the products did not match my Order, can't wait to test what I received
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Patricia M.
Rating: 2 out of 5
following a purchase from 06/07/2023
Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.
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Anancy Claudia E.
Rating: 4 out of 5
following a purchase from 05/07/2023
I have been satisfied with pin UP secret for 3 years.
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Valerie P.
Rating: 4 out of 5
following a purchase from 04/07/2023
Perfect
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Sandrine B.
Rating: 3 out of 5
following a purchase from 04/07/2023
Hello, the day cream doesn't moisturize me much and stays sticky on my face. For the rest, the soap is perfect.
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Mathilde P.
Rating: 2 out of 5
following a purchase from 03/07/2023
The packaging of the product was all damaged, smashed on the ribs... not a great presentation!
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