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C
Rating: 4 out of 5
A mud mask product was opened
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
I really like the soap but the mask stings and burns my skin
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C
Rating: 4 out of 5
The high transport costs must be communicated more transparently and earlier.
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I
Rating: 4 out of 5
Ordered on 8.12, the shipment is still not here. Maybe it's due to the holidays in between, but I still find it quite long. When I could no longer track the shipment, I quickly received a nice response.
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D
Rating: 3 out of 5
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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M
Rating: 2 out of 5
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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C
Rating: 4 out of 5
Very effective product, however quite expensive outside of promotions.
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H
Rating: 4 out of 5
Good soap but it does dry the skin a bit. You need to hydrate immediately.
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L
Rating: 4 out of 5
very good
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H
Rating: 3 out of 5
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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S
Rating: 4 out of 5
For now, I am very satisfied with the Pin Up Secret products. Thank you
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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N
Rating: 4 out of 5
Package arrived on time and in good condition
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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F
Rating: 4 out of 5
Very good but the offers don't last long 1 bought 1 given for example otherwise very good product
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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M
Rating: 4 out of 5
Great but delivery a bit slow
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N
Rating: 4 out of 5
I am super happy with the products I received but unfortunately some products suit me less, it's a shame but I still discovered products that I will order again in the future! Thank you Pinup Secret
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D
Rating: 4 out of 5
These are my first products from this brand, satisfied but not enough feedback over the long term!
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B
Rating: 4 out of 5
Very happy
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S
Rating: 4 out of 5
Everything is great, but unfortunately the pump bottle of the cream doesn't work. This is the third time. What a pity.
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C
Rating: 4 out of 5
Very good product, I am delighted
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A
Rating: 3 out of 5
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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R
Rating: 3 out of 5
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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M
Rating: 4 out of 5
Only the delivery with DPD is a disaster. For 4 days in a row they fail to deliver to the parcel shop, claiming they couldn't find me. Now it's not in my nearby shop but in some village 10 km away... great... As long as DPD is handling deliveries for them, I will not order again.
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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C
Rating: 3 out of 5
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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P
Rating: 3 out of 5
The pump of the oil-free moisturizing cream does not work
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L
Rating: 4 out of 5
Good products, fast delivery
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J
Rating: 4 out of 5
I love pin-up soaps. I have been ordering for a while. However, this is the first time I received my soap broken. It doesn't hinder the use at all. But I had to throw away a lot...
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K
Rating: 4 out of 5
I provided a delivery address and the package was dropped off at a DPD shop in another city. I am very satisfied with Pinup Secret, but you should change the delivery person.
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C
Rating: 4 out of 5
Good product
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S
Rating: 2 out of 5
A purchased product was missing
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S
Rating: 4 out of 5
A burst of brilliance, shine, and good hydration. It's truly perfect.
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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I
Rating: 4 out of 5
complete and fast delivery of my order.
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