Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

2 star reviews

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C
Clémence M.
Rating: 2 out of 5
following a purchase from 02/12/2020
Soap that cleans the skin very well, makes it soft therefore for my part after 3 weeks of use a lot of pimples that occur ... very disappointed on this side
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Halima Z.
Rating: 2 out of 5
following a purchase from 22/12/2020
I ordered two creams and a peel and I received two peels and a cream, and when I contacted the department concerned, they offered a 50% discount for the next product, and I had to name the product in advance, something I did not like since I did not know in advance what the product was that I could take it in the future, instead of making up for their mistake, it was up to me to assume
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Claire D.
Rating: 2 out of 5
following a purchase from 19/12/2020
Nice product but I am still waiting for results against my skin problems.
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Assimini A.
Rating: 2 out of 5
following a purchase from 20/12/2020
At the moment I can't say I've tried it. It's only been two days.
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Aude S.
Rating: 2 out of 5
following a purchase from 18/12/2020
I was not happy with the products I bought. They dried out my skin in a few days...
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Allison D.
Rating: 2 out of 5
following a purchase from 17/12/2020
Then the product itself is good. But the packaging...... In a film that encapsulates the soap. Then put in a simple little white envelope. I'm not telling you the condition of the soap..... It was a christmas gift. Honestly I'm not giving any more!
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Geraldine A.
Rating: 2 out of 5
following a purchase from 14/12/2020
Well, I don't have any more buttons right now.
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Nadine C.
Rating: 2 out of 5
following a purchase from 08/12/2020
I bought a box and I received the individual products as a gift I have to do it myself not nice
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Jessica J.
Rating: 2 out of 5
following a purchase from 04/12/2020
Of course we always expect miracle products and here again but unfortunately miracles don't exist. I'm disappointed and I wouldn't recommend his products.
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Manon L.
Rating: 2 out of 5
following a purchase from 29/11/2020
Still no news from the After Sales Service, I am still missing a product from my order.
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Fatima Zohra M.
Rating: 2 out of 5
following a purchase from 04/12/2020
I think it's made for the skin because it dries the skin but it doesn't remove blackheads at all.
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Elodie S.
Rating: 2 out of 5
following a purchase from 03/12/2020
Very, very disappointed. I was motivated because I bought 2 soaps and 2 creams. But here! Honestly... It dries (my) skin and the cream stings! I'm not talking about the smell because everyone has his own tastes and smells, what pleases one doesn't necessarily please the other.
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Martine F.
Rating: 2 out of 5
following a purchase from 06/12/2020
I had two different colored soaps 😡
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Chantal B.
Rating: 2 out of 5
following a purchase from 04/12/2020
Soap smells good. Nice to use but it dries my skin a lot...
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Julie F.
Rating: 2 out of 5
following a purchase from 03/12/2020
I bought the precious cream and the soap and this combination makes my skin extremely dry not made for me apparently! I do not recommend
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Carole P.
Rating: 2 out of 5
following a purchase from 01/12/2020
The mask is very irritating to the skin and stings on application. Peeling and oil-free cream very good
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Andrea M.
Rating: 2 out of 5
following a purchase from 03/12/2020
I regularly order my goat's milk soap because it is a need. However, the delivery service is deplorable! I live in Belgium and the packages are sometimes delivered with the envelope torn and no bowl for me it happened to me to receive an empty envelope without the Soap I paid for! Very disappointed with the customer service who did absolutely nothing although I brought the Only Proof In My Possession! I would have liked to put a higher note but because of this inconvenience without compensation I can't! Otherwise the soap is great!
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Anais S.
Rating: 2 out of 5
following a purchase from 03/12/2020
I use the soap and exfoliator daily. The skin remains dry even after the application of the oil-free cream . I find the products expensive for the result.
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Diandra L.
Rating: 2 out of 5
following a purchase from 03/12/2020
Delivery time long and forgot to send one of the products, answer after 5 days so the product will not arrive for Christmas when it was a disappointed gift.
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Pauline M.
Rating: 2 out of 5
following a purchase from 26/11/2020
Top product, but very disappointed with the delivery and due customer service on the last orders I've been waiting for more than 3 weeks without any response from them!
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Alexandra F.
Rating: 2 out of 5
following a purchase from 29/11/2020
Delivery time top Disappointing soap with a very unpleasant cream scent for me Disappointed by this product ...
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Aurélie L.
Rating: 2 out of 5
following a purchase from 29/11/2020
Excellent product. Fan of goat's milk soap and oil-free cream.
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Alexie D.
Rating: 2 out of 5
following a purchase from 30/11/2020
I am very disappointed for this order the products were packaged anyhow the boxes were all damaged in my order there was a box I did not receive the box but the elements thrown in bulk in the box very disappointed due to care taken to the packaging
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Maryse C.
Rating: 2 out of 5
following a purchase from 01/12/2020
Dented soap... Disappointed with its packaging. So far I don't see any improvement in my skin. To be seen in the next few days.
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Pascale L.
Rating: 2 out of 5
following a purchase from 24/11/2020
Disappointed, because I ordered boxes that did not arrive in a box but in bulk in my parcel.
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Delphine T.
Rating: 2 out of 5
following a purchase from 27/11/2020
Disappointed because one of the soaps was broken. I find myself with crumbs and bits and pieces.
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Samia G.
Rating: 2 out of 5
following a purchase from 26/11/2020
So I received my package but I miss the cream without oil and he refuses to send it to me he tells me to see with the post office and the post office tells me to see with them really disgusting
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Alessia M.
Rating: 2 out of 5
following a purchase from 27/11/2020
There's something missing from my order, I contacted customer service but still no return.
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Alexandra B.
Rating: 2 out of 5
following a purchase from 24/11/2020
Order placed on November 24th and still not received. We are now on January 10th. Of course the delivery time was 5 days. Otherwise very good and easy ordering
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Erica A.
Rating: 2 out of 5
following a purchase from 27/11/2020
Hello, Following the reception of my package I would have liked to have instructions for use written on a sheet, and thank you to pack the products in a small bag, do not throw them in the box without anything. Cordially
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Treveys M.
Rating: 2 out of 5
following a purchase from 25/11/2020
Hello, some of the product packages appear to have been opened. Indeed, some had a small sticker closing the lid of the box but not all. In addition, the packages not sealed by the sticker were damaged, torn... The creams do not seem to have been consumed but I did not find it very hygienic... What a cordial damage
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Alexandra K.
Rating: 2 out of 5
following a purchase from 25/11/2020
Satisfied with the product I received it on time and in the correct condition 👍 it gives me softer skin and fewer pimples.
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Aline M.
Rating: 2 out of 5
following a purchase from 22/11/2020
No nice and clean packaging I thought I was ordering a product from a private person, for a beauty product it is limited
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Shannon R.
Rating: 2 out of 5
following a purchase from 20/11/2020
Less and less serious. Lack of products in each order and packages take a long time to arrive, when they are not lost. Fortunately the after-sales service is at its best, but it is still very annoying.
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Tracy G.
Rating: 2 out of 5
following a purchase from 22/11/2020
Hyper drying or too oily products... I didn't necessarily have skin problems and a lot of blackheads and pimples have come out since I've been using it... I took the whole set but I'm a bit disappointed....
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Sophia M.
Rating: 2 out of 5
following a purchase from 22/11/2020
Disappointed with the package I still expected the soap in a nice wrapping. The soap is no good
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Barbara C.
Rating: 2 out of 5
following a purchase from 22/11/2020
I had ordered a "box set" as agreed on your site. I received the products wrapped in bubble wrap !!! Imagine my disappointment because it is a gift for Christmas !!! Not professional at all, and I realized that I was not there alone. So I'm going to keep the products and I'm going to order a box from a competitor. Real shame.
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Manon C.
Rating: 2 out of 5
following a purchase from 19/11/2020
Absolutely not convinced by the product, moreover not practical to apply on the skin.
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Christelle P.
Rating: 2 out of 5
following a purchase from 19/11/2020
Parcel received in bad condition difficult to reach the after-sales service.
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Laure C.
Rating: 2 out of 5
following a purchase from 20/11/2020
Disappointed not with the products but with a Christmas gift and not even in a box.
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