Customer reviews of Pinup Secret

My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.

Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs

The turmeric mask completely irritated my face

My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......

Sorry to inform you that I received an incomplete order. I did not receive the soap box

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The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!

Delivery took way too long

A shower gel was missing, which was charged but not delivered. I have already inquired through Klarna, but have received no response or reshipment.

Complicated order

Unfortunately, the order was not delivered correctly. I had ordered three sets, but only three pieces of goat milk soap arrived. Then I wrote an email to complain about this, and I was asked to get back to them within 24 hours and provide photos. Thank God I still had them. Now I'm curious to see what comes of it when the delivery arrives, but the initial contact was not optimal.

I had ordered a set of soap and a soap dish, but instead of the soap dish, I received a brush. I reported the error to customer service. As compensation, I was offered either the resending of the soap dish or a 50% voucher – I chose the voucher. After I specified my desired product for the voucher, I was surprisingly informed that there would now only be a 40% discount. Unfortunately, I did not receive any response to my inquiry about why the voucher was suddenly reduced. Since there has been no response to my follow-up until today, I now apparently have no solution – neither soap dish nor voucher. The communication was friendly at first, but ultimately disappointing and unreliable. Three stars due to the customer service in the lack of feedback! The products are really great.

The products went to 50% off just after my order. I have been ordering for many years and never received any loyalty gesture.

If the goods would arrive, I could say more about it. I've been waiting for 2 weeks...

The outer packaging of the soap was damaged.

unfortunately not satisfactory, the soap was unfortunately also broken

I love the products and have my daily routine. However, the pump mechanism for the precious cream is getting worse and worse! With this order, it doesn't work at all - very frustrating!

Not satisfied with the products

At the time of my order, there was a promotion: buy 1 soap - get 2. Unfortunately, I only saw this after completing the purchase - frustrating!

My daughter is getting irritated, red spots on her knuckles.

I am very happy with the products I have bought so far. However, with my last order I didn't like the smell of one product and wanted to send it back and I still haven't heard back.

Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...

I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.

Delivery with DPD was a disaster.

I am half satisfied with my purchase...... I was able to take back my pin up secret soap which is top and the radiance booster soap 😊✨️ On the other hand I was enthusiastic about staying there cream without oil but the pump doesn't work....devoir deviser and take the cream with the stem 🙁😟 Would you have a solution? All in all I really like the brand and the products are topissimes

The product is good, but the ordering process is really poor. The fact that nowadays the password used is sent unencrypted by e-mail is grossly negligent and should be punished!!!

Extremely long delivery time

The products themselves really great, I had applied a discount code in the shopping cart but then supposedly was no longer valid ... Funny that you could still use it though...it annoyed me a bit

Delivery takes too long and I received the wrong product

Had extremely painful skin afterwards, severe redness and dry patches

The delivery with dpd is the biggest crap and that you can only have it delivered to your home for more shipping costs is also crap ... the delivery place I chose just gave my package back to dpd and now it is in the stars whether I will get my soap or not.

Shipping takes mega long and totally inconvenient to have it sent to your home

I can't really rate the product yet. I've been using it for three days now but there's no difference yet. The delivery, however, was a disaster. First it could not be "delivered" and then after four days it was simply stuffed into the letterbox. And then it was left hanging halfway out of the letterbox so that anyone could have taken it

Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.

Disappointed to have contacted the customer service for a defect on a product and I was not solved.

products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not

Extremely long delivery times (1 month) and no protective packaging for the products in the box!

I did not receive my parcel and I have requested a refund as soon as possible.

Long delivery time, and the soap box was dirty when I received it.

I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.