Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

2 star reviews

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Lou H.
Rating: 2 out of 5
following a purchase from 24/05/2020
Soap on top Scrubbing is strictly useless it makes the face peel even more and the moisturizing cream completely dries the face against soap and top
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Justine K.
Rating: 2 out of 5
following a purchase from 26/05/2020
The products arrived with open packages and a soap that had been spoiled.
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Roger D.
Rating: 2 out of 5
following a purchase from 25/05/2020
It's okay.
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Sabrina T.
Rating: 2 out of 5
following a purchase from 06/05/2020
I took the full package and I'm not very happy with the products.
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Sandra R.
Rating: 2 out of 5
following a purchase from 08/05/2020
Bad experience, I am ordering for the first time and I don't have all my order and some products already opened .
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Maissa H.
Rating: 2 out of 5
following a purchase from 06/04/2020
Very long delivery time
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Maimouna N.
Rating: 2 out of 5
following a purchase from 05/05/2020
Fast and efficient delivery service. Concerning the soap, it has no effect on my skin.
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Chloé D.
Rating: 2 out of 5
following a purchase from 30/04/2020
The oil-free cream has no effect on my skin.
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Martine G.
Rating: 2 out of 5
following a purchase from 07/05/2020
At my first order I was seduced by the soap and ointment. With my second order of soap I realize that my face is full of pimples.
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Sabrina B.
Rating: 2 out of 5
following a purchase from 12/04/2020
Fast product reception during confinement, it dries the skin well for oily skin, but in 1 month and a half no evolution
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Touria A.
Rating: 2 out of 5
following a purchase from 20/04/2020
Always so many buttons only strong point the smell of soap ! For my part not satisfied at all
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Jordane V.
Rating: 2 out of 5
following a purchase from 13/04/2020
I'm thinking of solid soap, but the results are not there.
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Tom D.
Rating: 2 out of 5
following a purchase from 23/04/2020
No communication from the customer service, only when the package arrived three weeks late they sent an email.
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Aïcha B.
Rating: 2 out of 5
following a purchase from 10/05/2020
I did not receive my full order. It was indeed an oversight on the part of the brand. The brand reacted quickly and sent me the missing product right away.
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Hadjer G.
Rating: 2 out of 5
following a purchase from 13/04/2020
Not as exceptional as it sounds.
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Magali G.
Rating: 2 out of 5
following a purchase from 27/03/2020
Delivery times are never respected and neither are the delivery points.
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Léa G.
Rating: 2 out of 5
following a purchase from 19/04/2020
I don't see any change unfortunately I still have as many pimples and scars despite using it as I said.
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Solene D.
Rating: 2 out of 5
following a purchase from 13/04/2020
Not very satisfied in all products
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Nelly T.
Rating: 2 out of 5
following a purchase from 14/04/2020
At the moment, few results for acne
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Lily M.
Rating: 2 out of 5
following a purchase from 04/05/2020
The products are highly effective! Nevertheless, the oil-free cream is rated 2/100 on Yuka because of the excessive amount of endocrine disrupting product, which bothers me greatly. In addition to being dangerous for Man and his health, these products are extremely harmful to the environment and his health... it's not because I'm unhappy with the products that I rate them badly, but because their bad composition bothers me. If the brand makes an effort on this point, I will buy the products back! If not, I'll switch to a more eco-friendly brand.
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Claudie C.
Rating: 2 out of 5
following a purchase from 03/05/2020
Hello, The bottle of cream arrived broken, I sent an email to the service but still no response.
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Myriam B.
Rating: 2 out of 5
following a purchase from 19/04/2020
Ineffective soap that wears off much too quickly. A loss of product especially when making the mask.
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Najma Q.
Rating: 2 out of 5
following a purchase from 18/04/2020
The products are of good quality however Order 2 batches and receive only 1. That's a limit. I had to restart and wait 10 days for an answer with a simple excuse and without any gesture from pinup. 1 month to have my products paid 200€ is not great. Morality so that the order pickers don't make a mistake, you have to make one order per product!
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Marion C.
Rating: 2 out of 5
following a purchase from 16/04/2020
Not too bad products that don't break bricks. A lousy customer service, really unworthy of the price of the products. I will never recommend the brand to the community.
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Aurélie G.
Rating: 2 out of 5
following a purchase from 17/04/2020
Because I missed a product in my order that I'm still waiting to receive.
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Meryl F.
Rating: 2 out of 5
following a purchase from 15/04/2020
Lack of reactivity to answers No concrete explanation in case of delay 1 month and one week of waiting for a product ...
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Yamina F.
Rating: 2 out of 5
following a purchase from 28/04/2020
I found that customer service was slow to respond when I encountered an address problem that I wanted to fix quickly.
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Leslie A.
Rating: 2 out of 5
following a purchase from 03/04/2020
Products that cleanse the skin well, leaving it feeling soft and smooth... Contrary to the disappearance of stains I do not approve of this result yet !!!
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Jennifer D.
Rating: 2 out of 5
following a purchase from 05/05/2020
Product delivered in a stupid paper wrapping, it looks like the product came from ali express! A LITTLE EFFORT FOR THE PRESENTATION
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Edvina P.
Rating: 2 out of 5
following a purchase from 24/04/2020
I couldn't find any change, it dries out the pimples and the skin, but nothing more ! However they have a very good smell that I loved 🤩
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Sarah F.
Rating: 2 out of 5
following a purchase from 04/05/2020
The product irritated me a lot and dried out my skin due to my sensitive skin, but I'm not the only one to notice this dryness, I don't know if it's normal or not, as long as the product adapts.
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Yasmila A.
Rating: 2 out of 5
following a purchase from 02/05/2020
I currently use soap and cream but the result remains the same i.e. my stains do not go away I still have pimples I am still disappointed.
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Michael D.
Rating: 2 out of 5
following a purchase from 06/05/2020
There was a product missing from my package
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Kokomoina A.
Rating: 2 out of 5
following a purchase from 10/05/2020
At the moment I don't see a big change in my skin!
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Natacha L.
Rating: 2 out of 5
following a purchase from 08/05/2020
I had to relaunch one month after my order to receive my package.
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Amel S.
Rating: 2 out of 5
following a purchase from 30/04/2020
Very drying but effective against pimples but for my part no action against scars unfortunately and this is the reason why I bought it.
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Laurie S.
Rating: 2 out of 5
following a purchase from 04/04/2020
Very expensive for what it is. Plus it took a month for my package to arrive.
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Aurelia G.
Rating: 2 out of 5
following a purchase from 10/05/2020
I ordered 2 items and only received 1 for the moment, my sister had ordered the same 2 and she received them both at the same time. She said that it is not normal. I sent a message to the secret pin-up site but still no answer.
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Steffy D.
Rating: 2 out of 5
following a purchase from 05/05/2020
Very, very, very long reception
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Olivia G.
Rating: 2 out of 5
following a purchase from 06/05/2020
Very long and influential reception time present to give promo codes but does not answer behind the questions....
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