Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

2 star reviews

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Samia H.
Rating: 2 out of 5
following a purchase from 19/10/2019
Trop cher
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Ghizlan N.
Rating: 2 out of 5
following a purchase from 19/10/2019
Received my package late. I did not get an email to notify me of a possible delay. Delivery was scheduled between 48 and 72 hours and I received it more than a week later . I find this really disappointing as I needed my package for a special event and unfortunately I was not able to offer this as it was delayed.
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Malika C.
Rating: 2 out of 5
following a purchase from 17/10/2019
Reception of the parcel very fast. But the product itself does not work on me, I am promised results after 10 days but there I am no difference between before and now that I use the soap ... disappointed with the product.
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Jeanne D.
Rating: 2 out of 5
following a purchase from 17/10/2019
Product arrived in bad condition all dented. A small effort to make on the packaging given the price at which we pay for the product.
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Valerie P.
Rating: 2 out of 5
following a purchase from 13/10/2019
Super
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Assa S.
Rating: 2 out of 5
following a purchase from 14/10/2019
This soap leaves me with very dry skin
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Amina B.
Rating: 2 out of 5
following a purchase from 11/10/2019
I think it could look better aesthetically.
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Lea B.
Rating: 2 out of 5
following a purchase from 07/10/2019
just the product in an envelope, no invoice or a thank you.
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Marion N.
Rating: 2 out of 5
following a purchase from 08/10/2019
Disappointed I received my flooring very damaged and the products inside were open and half empty. Very disappointed Knowing the price!
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Elodie G.
Rating: 2 out of 5
following a purchase from 09/10/2019
Promo codes are not applied in full.
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Doriane A.
Rating: 2 out of 5
following a purchase from 04/10/2019
Long wait for delivery
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Davina A.
Rating: 2 out of 5
following a purchase from 14/08/2019
At first it made my skin soft and then I got even more spots on my face.
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Maëlle G.
Rating: 2 out of 5
following a purchase from 01/10/2019
Always happy with the products but very dissatisfied with the service and due delivery time (2 weeks).
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Kendra H.
Rating: 2 out of 5
following a purchase from 03/10/2019
Fine, but it makes my skin all dry and white.
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Sarah B.
Rating: 2 out of 5
following a purchase from 27/09/2019
Delivery time much too long
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Céline B.
Rating: 2 out of 5
following a purchase from 05/10/2019
Unusual buttons since I've been using it. That said, this product is normally made to reduce them. Expensive enough for this result... Apart from that, I love the smell but overall disappointed...
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Sandy G.
Rating: 2 out of 5
following a purchase from 27/09/2019
Customer Service None. No follow up and shipping delays not respected
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Eva D.
Rating: 2 out of 5
following a purchase from 28/09/2019
I received my order two weeks after I placed it, and it was much more descrete than getting it by certified mail.
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Tiffany D.
Rating: 2 out of 5
following a purchase from 02/10/2019
Right now I have even more acne pimples and blackheads than before.
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Safina M.
Rating: 2 out of 5
following a purchase from 05/10/2019
It took a little too long.
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Elodie C.
Rating: 2 out of 5
following a purchase from 27/09/2019
Excessive delivery times and no information sent before I contact customer service myself
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Houria T.
Rating: 2 out of 5
following a purchase from 28/09/2019
I used to like this site very much, unfortunately since my last order nothing is going well anymore. Half of my products were open and I sent a message on messenger, they answered me quite quickly but did not offer anything and did not apologize. Also with my last goat milk soap I had two reactions, my skin was burnt, although I've been using this product for 2 years now. It is only when I use the new one that I have a reaction, the dosage is probably wrong.
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Laure U.
Rating: 2 out of 5
following a purchase from 30/09/2019
I love the product but on the other hand the shipping looks like an AliExpress package, in terms of shopping experience, not even an invoice inside nothing at all, a bubble pack and soap inside.
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Laurence D.
Rating: 2 out of 5
following a purchase from 02/10/2019
One of the cans was opened and the defective jar was opened.
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Floriane B.
Rating: 2 out of 5
following a purchase from 27/09/2019
The products are of very good quality, however the delivery time is not the one indicated on the site. 1 week delivery time instead of 24-48h according to Pin-Up Secret. It would be good to change your information so that you are not surprised by the waiting time for receipt of the package. Thank you!
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Jenna M.
Rating: 2 out of 5
following a purchase from 01/10/2019
I still don't see any difference except that my skin has become softer than usual.
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Marjolaine J.
Rating: 2 out of 5
following a purchase from 02/10/2019
A so-called home-made product, but limited packaging, poorly positioned label! Being responsible for quality, this is not tolerable given the price of soap!
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Linda C.
Rating: 2 out of 5
following a purchase from 28/09/2019
Navigating the site with a mobile phone is complicated! I had to repeat it several times in order to validate my cart! Otherwise the products themselves are fine.
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Sarah M.
Rating: 2 out of 5
following a purchase from 22/09/2019
I have been using this product for a long time but since I have been using it I have been getting more and more acne pimples and blackheads... at first I thought it was normal, time for my skin to get used to it and regulate itself but after 1 month of use I start to regret my purchase...
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Emilie C.
Rating: 2 out of 5
following a purchase from 25/09/2019
He makes my skin soft, but I caught a pimple I didn't have before.
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Nancy L.
Rating: 2 out of 5
following a purchase from 23/09/2019
There's nothing special about this soap. I have acne-prone skin, and I've also had a lot of small white pimples. No improvement in my skin. Frankly disappointed!
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Catherine T.
Rating: 2 out of 5
following a purchase from 24/09/2019
At the time of my last order I had asked for a fixed relay point and it was sent to me at the post office of Chelles so really very disappointed by the sending.
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Véronique V.
Rating: 2 out of 5
following a purchase from 24/09/2019
I am obliged to put only 2 stars, because the cream I can't use it because when I press to have the cream the one doesn't work.
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Naomie D.
Rating: 2 out of 5
following a purchase from 20/09/2019
A c cantante
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Belgrace T.
Rating: 2 out of 5
following a purchase from 20/09/2019
It smells great, the texture is perfect but since I've been using it I've had a few pimples.
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Amelie G.
Rating: 2 out of 5
following a purchase from 13/09/2019
Order not to arrive in time
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Kahina M.
Rating: 2 out of 5
following a purchase from 11/09/2019
No results except for the more buttons
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Emilie A.
Rating: 2 out of 5
following a purchase from 11/09/2019
Debited twice for the same order
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Emma N.
Rating: 2 out of 5
following a purchase from 11/09/2019
The soap was damaged on the sides when we arrived...
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Li V.
Rating: 2 out of 5
following a purchase from 10/09/2019
I took the soap for pimples, eczema and so on... No change. The only good thing is that it makes the skin soft.
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