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J
Rating: 2 out of 5
products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
2 star reviews
Reset filtersV
Rating: 2 out of 5
Extremely long delivery times (1 month) and no protective packaging for the products in the box!
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V
Rating: 2 out of 5
I did not receive my parcel and I have requested a refund as soon as possible.
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M
Rating: 2 out of 5
Long delivery time, and the soap box was dirty when I received it.
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S
Rating: 2 out of 5
I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.
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T
Rating: 2 out of 5
Unfortunately, I can no longer tolerate the shampoo
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S
Rating: 2 out of 5
Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too
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C
Rating: 2 out of 5
Unfortunately I have not received my order to date
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M
Rating: 2 out of 5
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
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V
Rating: 2 out of 5
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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S
Rating: 2 out of 5
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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S
Rating: 2 out of 5
I have not received my order! But it will be taken care of!
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V
Rating: 2 out of 5
Unfortunately makes even more spots than before. Somehow disappointing.
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A
Rating: 2 out of 5
Dries out the house. Arrived already damaged in the box
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J
Rating: 2 out of 5
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
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G
Rating: 2 out of 5
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
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M
Rating: 2 out of 5
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
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J
Rating: 2 out of 5
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
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P
Rating: 2 out of 5
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
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S
Rating: 2 out of 5
No I am not satisfied, I did not receive my package.
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M
Rating: 2 out of 5
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
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A
Rating: 2 out of 5
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
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G
Rating: 2 out of 5
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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A
Rating: 2 out of 5
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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H
Rating: 2 out of 5
10/10
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M
Rating: 2 out of 5
For the moment I can't see any change in my skin 😢
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M
Rating: 2 out of 5
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
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C
Rating: 2 out of 5
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
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A
Rating: 2 out of 5
Not satisfied
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M
Rating: 2 out of 5
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
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H
Rating: 2 out of 5
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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S
Rating: 2 out of 5
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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S
Rating: 2 out of 5
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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G
Rating: 2 out of 5
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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E
Rating: 2 out of 5
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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E
Rating: 2 out of 5
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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M
Rating: 2 out of 5
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
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S
Rating: 2 out of 5
I am still waiting for a return for the precision cream that was not included in my order.
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S
Rating: 2 out of 5
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
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J
Rating: 2 out of 5
Customer service is a disaster! No feedback received to date!
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