Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
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Johanna B.
Rating: 2 out of 5
following a purchase from 07/12/2023
product received not the one ordered i had FAI an email to have an exchange and never UE of answer
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Elodie C.
Rating: 2 out of 5
following a purchase from 05/12/2023
Order not in conformity with what I validated
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Yamina T.
Rating: 2 out of 5
following a purchase from 06/12/2023
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
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Anouk D.
Rating: 2 out of 5
following a purchase from 03/12/2023
Product received damaged
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Pinet L.
Rating: 2 out of 5
following a purchase from 02/12/2023
I ordered a soap box and did not receive it.
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Lisa P.
Rating: 2 out of 5
following a purchase from 01/12/2023
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
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Aurélie S.
Rating: 2 out of 5
following a purchase from 26/11/2023
A missing product and still no news
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Celeste A.
Rating: 2 out of 5
following a purchase from 27/11/2023
Defective packaging affected product
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Sabrina O.
Rating: 2 out of 5
following a purchase from 12/11/2023
Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.
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Chrystel D.
Rating: 2 out of 5
following a purchase from 25/11/2023
I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.
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Victoria L.
Rating: 2 out of 5
following a purchase from 23/11/2023
I received a defective product and no one answered my email.
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Rajaa L.
Rating: 2 out of 5
following a purchase from 07/11/2023
I have not yet received my delivery
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Pauline A.
Rating: 2 out of 5
following a purchase from 17/11/2023
They forgot the soap box in my parcel ... and they didn't send it back.
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Romane P.
Rating: 2 out of 5
following a purchase from 13/11/2023
I have not received my order in full.
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Bernice M.
Rating: 2 out of 5
following a purchase from 11/11/2023
I have not received my parcel
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Saliha K.
Rating: 2 out of 5
following a purchase from 05/11/2023
I only received the oil-free cream
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Céline S.
Rating: 2 out of 5
following a purchase from 01/11/2023
Product error
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Gwladys B.
Rating: 2 out of 5
following a purchase from 30/10/2023
I tried to make a mask with the soap, it stung my skin and the creams are not nourishing enough for my skin.
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Manon N.
Rating: 2 out of 5
following a purchase from 28/10/2023
Products take too long to arrive
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Ophelie P.
Rating: 2 out of 5
following a purchase from 21/10/2023
Soap that smells very good. But does nothing for my skin problems (acne).
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Alice L.
Rating: 2 out of 5
following a purchase from 02/10/2023
disappointed i've been using it morning and night for 3 weeks and no difference really disappointed
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Sandra R.
Rating: 2 out of 5
following a purchase from 12/10/2023
My product leaked in my parcel
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Vanessa J.
Rating: 2 out of 5
following a purchase from 02/10/2023
Order received almost 15 days after ordering on the site...too bad.
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Axelle M.
Rating: 2 out of 5
following a purchase from 04/10/2023
Top product, but delivery leaves something to be desired ... cardboard box damaged on receipt, fortunately there was a label stuck "fragile" on it. Too bad, thanks colissimo ...
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Manon D.
Rating: 2 out of 5
following a purchase from 22/09/2023
I received my order more than a week later when it was supposed to be in 48h. Well, it's the first time it's happened.
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Coralie E.
Rating: 2 out of 5
following a purchase from 02/10/2023
Comedogenic products, which give more pimples than those present before use, another product to influence. Otherwise good fragrance and texture.
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Laurie M.
Rating: 2 out of 5
following a purchase from 26/09/2023
I am disappointed, following an error of their not concerning sendings of product, I find myself without my care and without answer of their share malrgrer but revival .....
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Khaoula M.
Rating: 2 out of 5
following a purchase from 27/09/2023
After using the product I noticed the appearance of numerous pimples on my face.
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Yasmine M.
Rating: 2 out of 5
following a purchase from 24/09/2023
The product gave me pimples
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Syrine B.
Rating: 2 out of 5
following a purchase from 26/09/2023
I had a lot of pimples and itching....
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Mélanie G.
Rating: 2 out of 5
following a purchase from 20/09/2023
I've ordered several products, and I've just tested the peeling gel from the old range. I was surprised to find that it was difficult to apply because the texture of the gel is no longer fluid but compact, and it's full of kennels that make it impossible to massage.
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Elyse F.
Rating: 2 out of 5
following a purchase from 10/09/2023
The soap delivered to me has a large black mark on the surface and inside.
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Stephanie G.
Rating: 2 out of 5
following a purchase from 08/09/2023
The oil from the scrub box was in the entire transport bag.
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Virginie M.
Rating: 2 out of 5
following a purchase from 08/09/2023
I wouldn't say it's made any difference to my skin. A simple 4 Euro soap does the same job.
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Anna M.
Rating: 2 out of 5
following a purchase from 07/09/2023
Paying shipping costs to be delivered, every day delivery postponed and not at all at the selected relay point.
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Jugiote I.
Rating: 2 out of 5
following a purchase from 06/08/2023
I finally received my order after sending it back, but they still didn't ask me for authentication or a signature. Anyone could have taken it.
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Stephanie P.
Rating: 2 out of 5
following a purchase from 05/09/2023
Soap dries out my skin too much.
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Stéphanie R.
Rating: 2 out of 5
following a purchase from 03/09/2023
I am disappointed by the delivery which was late and not at the requested relay point, it's a shame.
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Joanny P.
Rating: 2 out of 5
following a purchase from 31/08/2023
I received my order with a product where the lid of the jar was broken I sent an email and I have not had a return at the price of products I find it wrong!
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