Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
I asked for my products to be delivered to a relay near my home, and finally I was informed that the delivery was made about 50 km from my home. Following which I contact the customer service pin up who clears himself of the problem of delivery by saying that it does not manage this part there. After I had to report the error to the carriers myself, I was informed that the package would be delivered to the initial relay chosen. And in the end I had to go pick up my package in the neighboring city in times exceeded those planned.
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Anne-Marie R.
Rating: 2 out of 5
following a purchase from 25/04/2023
I couldn't use either the exfoliator or the mask. As soon as I put it on my skin, it burned. I had to take it off. I was scarlet and my skin was burning.
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Françoise D.
Rating: 2 out of 5
following a purchase from 22/04/2023
I placed an order and received it well. But there were some items missing so I reported it. I was told that they would send me back the forgotten items but again I received but still 1 item missing... disappointed!
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Maryna M.
Rating: 2 out of 5
following a purchase from 23/04/2023
Null after sales service! The package was not prepared correctly and my order was missing a product! I paid for it! But it was a shame to put the blame on the delivery when I made it clear that it was impossible because the box was in perfect condition and the security tape was in perfect condition!
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Eve P.
Rating: 2 out of 5
following a purchase from 16/04/2023
The products are great, my skin is smoother, I have no imperfections and my pores are filled in. However, I'm taking stars off because of the brush: after a week of use, the hairs have all come off.
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Charlotte D.
Rating: 2 out of 5
following a purchase from 03/04/2023
Two out of three products arrived damaged
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Christelle G.
Rating: 2 out of 5
following a purchase from 01/04/2023
The pump does not work to recover the cream
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Corinne O.
Rating: 2 out of 5
following a purchase from 24/03/2023
An error in my very first order. I was offered to choose between either an exchange or a discount on another product! Nice anyway but as a trade, both could have put in granted. That's a shame!!! As of today, I still haven't received my exchange.
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Joana G.
Rating: 2 out of 5
following a purchase from 14/03/2023
I caught more pimples
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Aurore S.
Rating: 2 out of 5
following a purchase from 21/03/2023
I bought the special oily skin set thinking it would be effective based on the reviews but unfortunately no effect on me.. my skin still shines just as much 😔
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Rita P.
Rating: 2 out of 5
following a purchase from 21/03/2023
I had a reaction to the soap and cream and had to stop using it. My skin felt tight and became dry
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Émilie M.
Rating: 2 out of 5
following a purchase from 21/03/2023
For my part nothing extraordinary unfortunately. the smell just 1 second and the effect on the skin I see nothing, I prefer 1000 times the soap and milk
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Myriam K.
Rating: 2 out of 5
following a purchase from 20/03/2023
One of the bottles was already opened; label guaranteeing the authenticity cut and leakage of liquid therefore unusable not knowing what can be inside; refund refused because it is part of a box; alternative; 50% voucher for the purchase of another product or package to receive another product as if the people who bought on the net had the time to manage all these histories; never had that with my usual brands .
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Nicole G.
Rating: 2 out of 5
following a purchase from 20/03/2023
Hello, I don't like the smell of the body cream at all. The texture of the face cream is weird, it makes my skin tense. On the other hand, I like the goat soap.
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Lucie D.
Rating: 2 out of 5
following a purchase from 15/03/2023
Disappointed by the after sales service. Following an error in my order (received another product than the one ordered) the customer service offers me a coupon to buy my product that I had ordered by repaying the shipping costs. I understand that the error can happen but the repair of the damage for the purchaser should be without financial consequence ... I am a regular customer in particular.
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Annabel D.
Rating: 2 out of 5
following a purchase from 11/03/2023
Very aggressive products for my dry skin despite the recommendations of the site
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Virginie M.
Rating: 2 out of 5
following a purchase from 12/03/2023
Excellent products, nothing to say, but sending them in a poor piece of bubble wrap, poorly presented, without a word invoice nothing is very limited. It's as if the products had been taken and thrown into the shipping box like that...
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Cristina D.
Rating: 2 out of 5
following a purchase from 10/03/2023
I'm not happy with the soap box
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Nadine C.
Rating: 2 out of 5
following a purchase from 10/03/2023
not received my complete order
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Alicia C.
Rating: 2 out of 5
following a purchase from 11/03/2023
I received a missing item and was told that I would be given a promo code to get another product at 50% off + the product I am missing and I still have nothing
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Vanessa F.
Rating: 2 out of 5
following a purchase from 10/03/2023
I had to pay more
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Audrey B.
Rating: 2 out of 5
following a purchase from 12/03/2023
I must be allergic to soap
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Fatim-Zohra A.
Rating: 2 out of 5
following a purchase from 06/03/2023
Bof
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Mehdia B.
Rating: 2 out of 5
following a purchase from 06/03/2023
there was an error in the shipment of my package
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Emel O.
Rating: 2 out of 5
following a purchase from 05/03/2023
Not satisfied with the after-sales service No problem
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Giulia S.
Rating: 2 out of 5
following a purchase from 28/02/2023
The soap dried out my face after 3 days of use and yet I have oily skin, the precious cream and the oil-free cream were not moisturizing enough to counterbalance the dryness brought by the soap. The mask is nothing more than a normal clay mask, the peeling is fine and the exfoliant has not yet been tested. I have to stop using soap and creams, I'm quite disappointed.
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Jordan K.
Rating: 2 out of 5
following a purchase from 24/02/2023
No real results
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Mickael D.
Rating: 2 out of 5
following a purchase from 24/02/2023
Fast delivery, but unfortunately it was not my order that I received in it
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Geraldine P.
Rating: 2 out of 5
following a purchase from 22/02/2023
I received a makeup remover instead of the gentle exfoliating care nothing to see m!!!
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Aurélia A.
Rating: 2 out of 5
following a purchase from 15/02/2023
I still don't see the effects on blackheads...
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Stéphanie T.
Rating: 2 out of 5
following a purchase from 04/02/2023
My package took a long time, I made a claim to pin up secret, but I received as mail telling me to wait. I hesitate to recommend these products! Level commercial I saw better.
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Marie Mathilde R.
Rating: 2 out of 5
following a purchase from 16/02/2023
Hello, the package was received but the oil cream was missing. Can you send it back? Thank you
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Camille L.
Rating: 2 out of 5
following a purchase from 16/02/2023
Disappointed the cream without oil does not come out of the bottle ... never worked what to do? Thank you for coming back to me
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David D.
Rating: 2 out of 5
following a purchase from 30/01/2023
Error in the order I received ...
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Laura R.
Rating: 2 out of 5
following a purchase from 10/02/2023
The smell is very catchy I hope it is the price.
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Coralie D.
Rating: 2 out of 5
following a purchase from 12/02/2023
Products are great but delivery problem
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Celine L.
Rating: 2 out of 5
following a purchase from 10/02/2023
the product arrived deformed
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Noëllie L.
Rating: 2 out of 5
following a purchase from 08/02/2023
Delivery within one week
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Laurie E.
Rating: 2 out of 5
following a purchase from 02/02/2023
I usually order on pin up secret either on my account or on my sister's account. No worries until now and there I wanted to treat myself by testing the mist in addition to a complete pack and surprise no mist. The customer service told me that given the weight there was everything or another item but no. The weight that I weighed is not good compared to the one received (new items inside). No return or commercial gesture to reorder. Very disappointed knowing that since 2019 I recommend the products to everyone. I will add my opinion on customer service from now on.
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Emy T.
Rating: 2 out of 5
following a purchase from 05/02/2023
I just tested the biphase and it burns my face.
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