Customer reviews of Pinup Secret

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9,3 /10
Overall rating: 9,3 out of 10
Based on 81 338 published reviews
5 65,5k 81% 4 9 496 12% 3 2 455 3% 2 1 301 2% 1 2 598 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

2 star reviews

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Julie B.
Rating: 2 out of 5
following a purchase from 22/01/2023
My oil-free cream doesn't pump and I had to insist to get only a 50% discount on my next item.
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Zorha C.
Rating: 2 out of 5
following a purchase from 14/01/2023
I did not receive my package at home, I had to go pick it up at a relay point
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Marianne F.
Rating: 2 out of 5
following a purchase from 19/01/2023
Ordered the 19 received January 28 it is very long it was a gift and I did not have time to give it to the person concerned
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Soraya G.
Rating: 2 out of 5
following a purchase from 19/01/2023
Disappointed
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Yasina M.
Rating: 2 out of 5
following a purchase from 13/01/2023
I got even more acne
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Julie L.
Rating: 2 out of 5
following a purchase from 13/01/2023
In 2 weeks the products dried out my skin and made it red and flaky.
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Maximilien D.
Rating: 2 out of 5
following a purchase from 06/01/2023
I have been a loyal customer for many years because the products are really high quality. But my last order at Pin Up secret disappointed me a lot, because I received only half of the products! On an order has 150Euros (except promotional code) I find totally scandalous. And the after sales service is almost inexistent. They answered me 4 days later, telling me that I had 24 hours after receipt of the package, to make a claim with photos. I was waiting for their answer for 4 days. Clever! Too bad that this happens too often...
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Sarah S.
Rating: 2 out of 5
following a purchase from 11/01/2023
this soap makes the skin very dry and makes boitons i don't recommend it! in addition it smells bad 🤮 very disappointed
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Nadège B.
Rating: 2 out of 5
following a purchase from 12/01/2023
I am missing the entire soap box than the lid!!!
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Stéphanie Z.
Rating: 2 out of 5
following a purchase from 09/01/2023
Unfortunately, I have to throw away all the oil-free cream, despite the red spots and very dry skin. I am disappointed.
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Camille J.
Rating: 2 out of 5
following a purchase from 08/01/2023
I am missing some products and to this day I still have not received any feedback from them...
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Beatrice M.
Rating: 2 out of 5
following a purchase from 30/12/2022
Order not delivered to the right address very disappointed.
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Céline G.
Rating: 2 out of 5
following a purchase from 01/01/2023
I had to pay more than 20.- in customs fees... which was not specified when I ordered. Next time I will buy a goat milk soap in Switzerland.
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Angélica P.
Rating: 2 out of 5
following a purchase from 03/01/2023
The pump bottle of my oil-free cream is defective... The cream does not come out and has a different texture.
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Christelle R.
Rating: 2 out of 5
following a purchase from 04/01/2023
The products are very good because I am used to order them so there is no doubt about it. However, the delivery is still to be desired. We had free delivery at home and the delivery man did not bother to call once we got there. He just said that we had not answered and I was at home. Result...I had to go to the post office to pick it up
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Céline J.
Rating: 2 out of 5
following a purchase from 13/12/2022
Not commercial of the whole, it had forgotten an article in my order to me one returned it without any explanation nor gesture of their share...
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Vania R.
Rating: 2 out of 5
following a purchase from 29/12/2022
It's been 1-2 years, unless I'm mistaken, that I order on pin-up secret, product level I am satisfied. But unfortunately I'm going to stop ordering from you because of the shipping costs that are added to me to get the package. They amount to 25 CHF, almost the price of the discount according to the code promos.... The products are very expensive
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Laetitia G.
Rating: 2 out of 5
following a purchase from 23/12/2022
I placed an order of about 100 euros on which it was notified that a goat's milk soap was to be offered. However, I did not receive this soap as a gift. I tried to make a claim and was asked to send the bar codes of the products I received as well as the label on the package. But my package had already been sent to the trash. So finally no way to get this famous soap. It's a pity, I'm a regular customer and satisfied with the products ...
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Christelle P.
Rating: 2 out of 5
following a purchase from 23/12/2022
The products have a very strong smell. Moreover, the soap dries my skin even more when it is already quite dry. I am not entirely satisfied with my order.
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Pauline L.
Rating: 2 out of 5
following a purchase from 22/12/2022
The delivery went well but the products are excessively high for what it is. You can find the same thing in any organic store at half the price. I do not recommend the brand to my friends and family and I will not recommend your brand again.
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Fatima A.
Rating: 2 out of 5
following a purchase from 17/12/2022
I did not receive the correct order.
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Aude M.
Rating: 2 out of 5
following a purchase from 18/12/2022
Problem in the order and not even a commercial gesture, I found myself with one less Christmas gift so very disappointed
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Thomas F.
Rating: 2 out of 5
following a purchase from 13/12/2022
Happy with the products but the package was incomplete and I was missing a product
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VERONIQUE P.
Rating: 2 out of 5
following a purchase from 09/12/2022
Not satisfied because of an oversight in the package. No return. Lie
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Yolène L.
Rating: 2 out of 5
following a purchase from 10/12/2022
I did not receive the set I ordered but another one and I tried to contact you to solve the problem but I did not get any answer from you
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Clara V.
Rating: 2 out of 5
following a purchase from 25/11/2022
delivery time too long
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Elodie M.
Rating: 2 out of 5
following a purchase from 04/12/2022
Some products arrived open and therefore sank in the package. The packaging soaked with product and a good part of the product lost.
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Elisa N.
Rating: 2 out of 5
following a purchase from 27/11/2022
Package with an open bottle of mist, so the whole box is soaked and they ask me for pictures even though everything is gone and I am a regular customer
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Magali R.
Rating: 2 out of 5
following a purchase from 28/11/2022
Soft soap a horror the smell and texture unpleasant. The product received is the old presentation I think the product is expired
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Samia M.
Rating: 2 out of 5
following a purchase from 29/11/2022
Order received late.
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Catherine F.
Rating: 2 out of 5
following a purchase from 10/11/2022
Hello, during my last order, there was a problem of delivery, consequently I was not delivered in time. I expected a commercial gesture, a small gift, nothing, I am disappointed.
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Laure S.
Rating: 2 out of 5
following a purchase from 25/11/2022
I am missing a product
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Morgane C.
Rating: 2 out of 5
following a purchase from 28/11/2022
1st parcel, a product badly closed to run everywhere, that can arrive. They send me back this product, without the other packaging. So my little niece will have products without box, no explanation to the products. 1st bad experience.
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isabelle P.
Rating: 2 out of 5
following a purchase from 23/11/2022
I ordered a box set and received the items separately in the box...no box set!
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Aurore C.
Rating: 2 out of 5
following a purchase from 18/11/2022
Disappointed with the package received. The soap is not even in a box to store it after use and the box arrived damaged.
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Laila H.
Rating: 2 out of 5
following a purchase from 20/11/2022
I would have liked to receive the soap with its box but no, it's a shame
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Alphie B.
Rating: 2 out of 5
following a purchase from 18/11/2022
For the moment I am not satisfied I burned my skin.
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Elvan D.
Rating: 2 out of 5
following a purchase from 16/11/2022
the delivery ok but the goat milk soap just made my skin worse...
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fanny M.
Rating: 2 out of 5
following a purchase from 15/11/2022
Too bad the product is open in the box.
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Agathe L.
Rating: 2 out of 5
following a purchase from 11/11/2022
Dries out my face enoooooormement even with moisturizer behind! I have a lot of little pimples on my forehead that are grainy since I've been using it
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