Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 3 and 4 stars

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C
Carole M.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very good product
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Emilie L.
Rating: 4 out of 5
following a purchase from 30/09/2025
Return bin
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Sylviane R.
Rating: 4 out of 5
following a purchase from 30/09/2025
Good product this goat milk soap (the white one) from Pin Up Secret
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Jennifer G.
Rating: 4 out of 5
following a purchase from 25/09/2025
The prices are a bit expensive but they are very good products
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Johanna B.
Rating: 3 out of 5
following a purchase from 22/09/2025
Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month
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Andrea D.
Rating: 4 out of 5
following a purchase from 23/09/2025
Great product
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Margaux L.
Rating: 3 out of 5
following a purchase from 22/09/2025
One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...
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Anni B.
Rating: 3 out of 5
following a purchase from 20/09/2025
The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.
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Helene D.
Rating: 4 out of 5
following a purchase from 16/09/2025
Very good products
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Sandra B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Allergic reaction in combo of several products
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Laetitia P.
Rating: 4 out of 5
following a purchase from 15/09/2025
Fast delivery, products matching my expectations. I recommend
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Aouatif L.
Rating: 4 out of 5
following a purchase from 13/09/2025
The goat milk soap is great. I have been using it for at least 3 years. The turmeric one is the same, I have been using it for over a year and it is fantastic! However, the oil-free cream was a big disappointment. The smell is too strong for me and when I apply it, my eyes turn red (even though I obviously avoid the eye area).
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Ilka O.
Rating: 3 out of 5
following a purchase from 10/09/2025
I'm very satisfied with the product. It's just too expensive.
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Saskia B.
Rating: 3 out of 5
following a purchase from 11/07/2025
The products are good and I have been buying them for years. However, a lot has changed in the last year. The packaging has been changed, the pump no longer works well. Furthermore, incorrect products are regularly delivered and the customer service is rude, with the extra effort falling on the customer, and the customer service does not offer any compensation on its own. When a company repeatedly makes mistakes, the customer should not have to suffer on multiple levels.
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Claire L.
Rating: 4 out of 5
following a purchase from 02/09/2025
Always satisfied
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Jasmin K.
Rating: 3 out of 5
following a purchase from 22/08/2025
One of the three products is unfortunately not suitable for me, otherwise I am satisfied.
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Yvonne S.
Rating: 4 out of 5
following a purchase from 22/08/2025
I am satisfied with the soap. Unfortunately, the soap dish is not that good as it is open at the bottom. For traveling, the soap must always be dry; otherwise, the entire toiletry bag gets wet. An additionally closed coaster would be advantageous for transport.
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Hicham S.
Rating: 4 out of 5
following a purchase from 18/08/2025
Super
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Annie C.
Rating: 4 out of 5
following a purchase from 15/08/2025
I have been using this goat milk cleanser for a long time and I am very satisfied with it.
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Béatrice N.
Rating: 4 out of 5
following a purchase from 17/08/2025
Good but a bit expensive without promotion
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Véronique N.
Rating: 4 out of 5
following a purchase from 13/08/2025
This soap is great. I, who have oily skin, am satisfied with my purchase.
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Daniele S.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good products, pleasant to use
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Farida L.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very well, just the price for a soap is expensive.
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Marylin L.
Rating: 4 out of 5
following a purchase from 29/07/2025
Order received quickly, defective product but solution found with customer service
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Carine S.
Rating: 4 out of 5
following a purchase from 22/07/2025
ras
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Véronique D.
Rating: 4 out of 5
following a purchase from 24/07/2025
Undelivered package and delivery announced by mail
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Frederike C.
Rating: 3 out of 5
following a purchase from 18/07/2025
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Maeva H.
Rating: 4 out of 5
following a purchase from 18/07/2025
Very good results
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Julia B.
Rating: 4 out of 5
following a purchase from 17/07/2025
Products are simply top-notch and highly recommended. However, shipping takes a bit too long.
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Vergerolle L.
Rating: 3 out of 5
following a purchase from 15/07/2025
10/10
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Jessica R.
Rating: 4 out of 5
following a purchase from 12/07/2025
My skin is less dry
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Annika B.
Rating: 4 out of 5
following a purchase from 06/07/2025
Order flawless. Delivery time comparatively long. Pickup at the DPD Pickup Store somewhat impractical.
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Sandra C.
Rating: 4 out of 5
following a purchase from 09/07/2025
The products look great, we'll see over time for the results
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Sophie H.
Rating: 4 out of 5
following a purchase from 07/07/2025
In accordance with my order, fast and careful delivery
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Caroline V.
Rating: 4 out of 5
following a purchase from 09/07/2025
1st order on the site. Order placed on July 9, received on the 18th. Order received in 10 days with 1 public holiday. I find the delay between shipping and pickup receipt a bit long (8 days). Very pleasant product to use, will see over time for the results.
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Gina-Marie U.
Rating: 4 out of 5
following a purchase from 08/07/2025
Good brand, good product. A bit complicated with the shipping overview.
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Melanie H.
Rating: 4 out of 5
following a purchase from 08/07/2025
Everything went great, I waited about 9 days for my order. It was sent to a package shop. I'm currently testing the product, so far I'm satisfied.
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Kirsten I.
Rating: 4 out of 5
following a purchase from 08/07/2025
The product is good. The shipping took a long time and I found it inconvenient that it was not delivered to my home, but that I had to drive to a package station instead.
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Melanie F.
Rating: 4 out of 5
following a purchase from 08/07/2025
Unfortunately, it was difficult to get the notifications in German. Otherwise everything.
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Melanie S.
Rating: 3 out of 5
following a purchase from 08/07/2025
Unfortunately, the soaps arrived crushed. The function is the same, but it doesn't look nice. And I have a lot of crumbs in my hand. Not suitable for gifting either.
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