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K
Rating: 3 out of 5
The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 337 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
3 star reviews
Reset filtersC
Rating: 3 out of 5
No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it
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W
Rating: 3 out of 5
I was missing a product
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K
Rating: 3 out of 5
This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider
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K
Rating: 3 out of 5
Very good value for money
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E
Rating: 3 out of 5
Ok
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J
Rating: 3 out of 5
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
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M
Rating: 3 out of 5
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
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V
Rating: 3 out of 5
Unfortunately, the order I placed at the end of September has still not arrived
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S
Rating: 3 out of 5
I've been using it for a while now and I'm very happy.
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K
Rating: 3 out of 5
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
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C
Rating: 3 out of 5
Unfortunately one product is missing from my order
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N
Rating: 3 out of 5
As the product says "use max 2x per week", I cannot give a rating at the moment.
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L
Rating: 3 out of 5
soap irritates my skin and dries it out
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A
Rating: 3 out of 5
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
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N
Rating: 3 out of 5
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
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K
Rating: 3 out of 5
Jadooooore
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V
Rating: 3 out of 5
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
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J
Rating: 3 out of 5
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
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S
Rating: 3 out of 5
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
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M
Rating: 3 out of 5
The package arrived late
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E
Rating: 3 out of 5
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
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M
Rating: 3 out of 5
I received it and used it as I should, but it didn't do anything for me.
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S
Rating: 3 out of 5
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
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L
Rating: 3 out of 5
Good product
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Y
Rating: 3 out of 5
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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C
Rating: 3 out of 5
Disappointed with the quantity of product now remains to be seen if it works well
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S
Rating: 3 out of 5
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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E
Rating: 3 out of 5
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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M
Rating: 3 out of 5
Order never arrived. The opening of the dispute has not yet been successful.
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M
Rating: 3 out of 5
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
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V
Rating: 3 out of 5
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
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S
Rating: 3 out of 5
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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P
Rating: 3 out of 5
I haven't tried all the products yet, but I'm already satisfied with what I have :)
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F
Rating: 3 out of 5
Delivery error
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N
Rating: 3 out of 5
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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E
Rating: 3 out of 5
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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