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C
Rating: 1 out of 5
Order never received despite complaint ...
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 334 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
1 star review
Reset filtersN
Rating: 1 out of 5
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
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N
Rating: 1 out of 5
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
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J
Rating: 1 out of 5
No, because I ordered 2 hair care products and received only one😞😞
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S
Rating: 1 out of 5
😃👍👍
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N
Rating: 1 out of 5
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
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A
Rating: 1 out of 5
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
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A
Rating: 1 out of 5
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
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C
Rating: 1 out of 5
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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S
Rating: 1 out of 5
I did not get the product offered with my order
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S
Rating: 1 out of 5
Item not received, weeks since I ordered
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J
Rating: 1 out of 5
I have received an incorrect order
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D
Rating: 1 out of 5
Big burn with soap.... Not satisfied
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N
Rating: 1 out of 5
I have not received my order
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V
Rating: 1 out of 5
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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A
Rating: 1 out of 5
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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P
Rating: 1 out of 5
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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E
Rating: 1 out of 5
The soap arrived almost melted, which is the first time this has happened to me.
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E
Rating: 1 out of 5
Nothing received to date
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S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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M
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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N
Rating: 1 out of 5
Missing products
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A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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M
Rating: 1 out of 5
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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M
Rating: 1 out of 5
I have not received a reply although I would like to return some of the goods
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R
Rating: 1 out of 5
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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O
Rating: 1 out of 5
I never received my order
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H
Rating: 1 out of 5
Disappointed
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I
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
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M
Rating: 1 out of 5
No
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M
Rating: 1 out of 5
Nothing transcendent
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M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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S
Rating: 1 out of 5
I have not received my order
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Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
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J
Rating: 1 out of 5
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
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