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M
Rating: 1 out of 5
Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 335 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
1 star review
Reset filtersJ
Rating: 1 out of 5
Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!
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K
Rating: 1 out of 5
No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!
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N
Rating: 1 out of 5
Customer support does not write me back. My cream has arrived leaking.
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J
Rating: 1 out of 5
Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .
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J
Rating: 1 out of 5
I didn't get the precious cream.
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A
Rating: 1 out of 5
Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.
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S
Rating: 1 out of 5
I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.
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L
Rating: 1 out of 5
Very satisfied Effectiveness++ Very satisfied
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A
Rating: 1 out of 5
At the top
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L
Rating: 1 out of 5
Unfortunately, my package never arrived
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A
Rating: 1 out of 5
Order received empty it's been 2 weeks I'm waiting for someone to get back to me
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E
Rating: 1 out of 5
I did not receive the article
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C
Rating: 1 out of 5
No stars! I've been waiting for my parcel since February 6th!
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L
Rating: 1 out of 5
Incomplete order
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M
Rating: 1 out of 5
Order never received
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L
Rating: 1 out of 5
I'm not satisfied, I'm missing an article. I've reported it, but no action yet.
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G
Rating: 1 out of 5
Fast delivery
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J
Rating: 1 out of 5
Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid
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A
Rating: 1 out of 5
Great, very good product ❤️
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M
Rating: 1 out of 5
I did not receive my order
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J
Rating: 1 out of 5
Cream that burns my face, disappointed considering the price of the products I would not recommend.
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V
Rating: 1 out of 5
Very good products that I have been taking for années♥️
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N
Rating: 1 out of 5
My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then
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A
Rating: 1 out of 5
Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.
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A
Rating: 1 out of 5
I haven't received my parcel, what a shame!
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P
Rating: 1 out of 5
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
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O
Rating: 1 out of 5
Order not received ...
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N
Rating: 1 out of 5
The products I give 5 stars but order would be better with invoice with bank transfer
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S
Rating: 1 out of 5
Zero customer service. Shipment not received.
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E
Rating: 1 out of 5
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
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A
Rating: 1 out of 5
I have not received my package!
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A
Rating: 1 out of 5
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
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J
Rating: 1 out of 5
The soap burns the eyes and makes the skin dry :(
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K
Rating: 1 out of 5
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
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P
Rating: 1 out of 5
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
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M
Rating: 1 out of 5
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
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N
Rating: 1 out of 5
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
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M
Rating: 1 out of 5
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
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S
Rating: 1 out of 5
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
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