Customer reviews of Pinup Secret

9,3 /10

Based on 81 335 published reviews

5 65,5k 81% 4 9 495 12% 3 2 455 3% 2 1 301 2% 1 2 598 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

1 star review

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Virginie D.

Published on 21/02/2023 à 11h36 following a purchase from 08/02/2023

My order was stolen

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Stephanie C.

Published on 20/02/2023 à 15h08 following a purchase from 08/02/2023

I still haven't received my order as of today!!!

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Ilham E.

Published on 20/02/2023 à 13h51 following a purchase from 07/02/2023

Tea tree oil smell is very present and does not suit my sensitive skin

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Severine A.

Published on 20/02/2023 à 09h26 following a purchase from 04/02/2023

Notice to asthmatic allergy sufferers. Do not use pin-up secret products. It is not written anywhere that their products contain essential oils. When I used the soap once my breathing stopped, I felt a burning in my throat and I said an asthma attack. I reported this to their customer service as I was asking for a refund as I feel that the consumer should be informed of the risks. I still bought 70 euros worth of products. They don't want to refund me, no commercial gesture on their part. When I told them that all the ingredients did not appear I did not get any answer from them. I am extremely disappointed and angry because too few people minimize allergies but in some cases it can end badly. I put one star to validate my review otherwise I would not have put any.

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Laurine R.

Published on 19/02/2023 à 22h52 following a purchase from 06/02/2023

No response from the service

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AUDREY D.

Published on 19/02/2023 à 08h40 following a purchase from 05/02/2023

My order was not complete. But not having kept the box I could not send the photo requested so I paid an incomplete order

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Ebtissame E.

Published on 18/02/2023 à 20h30 following a purchase from 03/02/2023

Hello, I did not receive my order.

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Cindy L.

Published on 18/02/2023 à 14h57 following a purchase from 05/02/2023

No because I am missing an article and I have no news

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Jennyfer V.

Published on 18/02/2023 à 13h22 following a purchase from 04/02/2023

Hello I am very disappointed after 2 days of use my skin of the face reacted badly I had the skin all puffed up Hyper disappointed in my purchase

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Christ Fabienne K.

Published on 18/02/2023 à 13h01 following a purchase from 05/02/2023

I am very happy with the service and the quality of the product.

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Anissa Z.

Published on 17/02/2023 à 18h18 following a purchase from 31/01/2023

I didn't receive anything

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Intissar R.

Published on 16/02/2023 à 09h05 following a purchase from 28/01/2023

Packages not received

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Sandy D.

Published on 15/02/2023 à 14h47 following a purchase from 01/02/2023

Hello, Incomplete order. I have contacted your services, I received an email asking for pictures, which I did yesterday. But I still have no answer to this day. Cdt. S. Derrien

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Elodie C.

Published on 15/02/2023 à 12h41 following a purchase from 02/02/2023

package still not delivered

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Aurélie R.

Published on 15/02/2023 à 12h01 following a purchase from 02/02/2023

I received it much further than where I had specified. And I don't find my skin changing. Still my acne marks

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Celine T.

Published on 14/02/2023 à 17h56 following a purchase from 01/02/2023

15 days late and not even a commercial gesture

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Erika C.

Published on 14/02/2023 à 11h56 following a purchase from 02/02/2023

I ordered from this site because of an influencer "ad". It's not the first time I try to trust their products sales and I feel like it's the second time I've been tricked. Because my package worth 87€, was notified to me "delivered" when I obviously had. I'm still waiting for the investigation to be done, now we'll see how these things are managed...

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Marjolaine F.

Published on 14/02/2023 à 11h41 following a purchase from 31/01/2023

An ordered product replaced by another, an after-sales service that offers no suitable solution very disappointed

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Sarah T.

Published on 13/02/2023 à 22h04 following a purchase from 17/01/2023

Delivery and SAV at the top! On the other hand, I am very disappointed ... I bought a pack of 6 products! After 3 weeks, my skin is very damaged, stripped ... even drier than usual!

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Justine V.

Published on 13/02/2023 à 12h38 following a purchase from 30/01/2023

Do not accept their mistake and are not professional at all

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Corinne J.

Published on 12/02/2023 à 15h24 following a purchase from 28/01/2023

I asked for delivery to my home and finally I got it in a post office (why I don't know) where I can go very rarely because it's far from my home and I don't have a car. But the product bought is top

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Julie A.

Published on 12/02/2023 à 14h48 following a purchase from 28/01/2023

The soap dries my skin and the cream does not moisturize. My skin is always tight

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Marie-Christine M.

Published on 11/02/2023 à 14h22 following a purchase from 27/01/2023

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Aline D.

Published on 11/02/2023 à 11h56 following a purchase from 28/01/2023

Very disappointed with the face peel which leaves a grainy veil on the face that is difficult to remove. I do not recommend this product and will never buy it again.

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Samira B.

Published on 11/02/2023 à 11h49 following a purchase from 27/01/2023

I still haven't received my package, no news from the customer service I contacted, the lady doesn't apologize for the delivery problem and asks me to wait, no goodbye or thank you.

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Dominique S.

Published on 11/02/2023 à 11h44 following a purchase from 28/01/2023

Ineffective makeup remover

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Ludovic C.

Published on 10/02/2023 à 08h48 following a purchase from 25/01/2023

Your products are good except that I had to pay 55.50€ of customs tax for 90€ of product I find it abusive

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Emma M.

Published on 08/02/2023 à 14h13 following a purchase from 26/01/2023

I did not receive my package I am still waiting to receive it I made several orders everything is always well but I am very disappointed

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Stephanie G.

Published on 08/02/2023 à 11h35 following a purchase from 25/01/2023

Very happy with the products but the delivery service is catastrophic on each order. Change of relay point without warning us with 20km difference between the two, change of delivery date without warning us. Complaint made to Colissimo and Pin-up Secret but no return 10 days later

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SEVERINE R.

Published on 07/02/2023 à 17h37 following a purchase from 25/01/2023

In spite of my good faith on the fact of putting wrong in the composition of my set, I did not obtain an exchange of my product whereas I am customer since 3 years and that it never happened to me. Super bad after-sales service and absolutely not commercial!

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Romayssa M.

Published on 06/02/2023 à 00h02 following a purchase from 24/01/2023

I did not receive my package

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Charlene L.

Published on 05/02/2023 à 19h04 following a purchase from 23/01/2023

Over the products, disgusted to have paid so much to end up with a skin all damaged (dry, tirallier, skin that peels) I returned to my basic products. I don't understand why it costs so much to end up with bad skin and some products burn the face.

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Barbara L.

Published on 05/02/2023 à 19h01 following a purchase from 23/01/2023

I have twice as many pimples and my skin is dry

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Margo C.

Published on 05/02/2023 à 17h35 following a purchase from 20/01/2023

Very pleasant performing product

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Lucienne M.

Published on 04/02/2023 à 19h04 following a purchase from 21/01/2023

Excellent product...

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Virginie M.

Published on 04/02/2023 à 11h58 following a purchase from 20/01/2023

I received the cream without oil breeze

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Houda M.

Published on 04/02/2023 à 11h38 following a purchase from 21/01/2023

The brush is broken

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Wirtz G.

Published on 01/02/2023 à 16h31 following a purchase from 20/01/2023

I love it so much I'm reordering it

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eva M.

Published on 31/01/2023 à 17h38 following a purchase from 18/01/2023

I have been charged twice. And I still have no news about my refund...

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Ophrasia C.

Published on 31/01/2023 à 07h49 following a purchase from 13/01/2023

The products are not suitable for all skin types because I get red patches and itchy skin

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