Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 336 published reviews
5 65,5k 81% 4 9 495 12% 3 2 455 3% 2 1 301 2% 1 2 598 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

1 star review

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C
Christel D.
Rating: 1 out of 5
following a purchase from 20/10/2022
Package not received
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Lamya B.
Rating: 1 out of 5
following a purchase from 03/09/2022
Customer service not at all up to par. A package never received, I'm still waiting for my refund.
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Marie-Therese M.
Rating: 1 out of 5
following a purchase from 18/10/2022
Order not received
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Carol G.
Rating: 1 out of 5
following a purchase from 15/10/2022
Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed
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Emma G.
Rating: 1 out of 5
following a purchase from 18/10/2022
A product was poorly packaged and leaked in the box so it was unusable
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Sylvie A.
Rating: 1 out of 5
following a purchase from 17/10/2022
Not satisfied at all with the scrub, but the soap masks very well
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Margo C.
Rating: 1 out of 5
following a purchase from 14/10/2022
Everything went very well, nothing to say, order received quickly
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Diana S.
Rating: 1 out of 5
following a purchase from 08/10/2022
It worsens instead of helping
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Charlotte A.
Rating: 1 out of 5
following a purchase from 12/10/2022
The face peel arrived all dripping, as if it had been opened and used. It was all over the box.
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Isabelle N.
Rating: 1 out of 5
following a purchase from 12/10/2022
I still haven't received my order
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Manon B.
Rating: 1 out of 5
following a purchase from 08/10/2022
I didn't receive the order...so for the price it's not commercial at all😅
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manon M.
Rating: 1 out of 5
following a purchase from 08/10/2022
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
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Manel S.
Rating: 1 out of 5
following a purchase from 07/10/2022
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
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Sarah J.
Rating: 1 out of 5
following a purchase from 10/10/2022
Very disappointed, I did not receive the products I ordered and no return service
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Joelle R.
Rating: 1 out of 5
following a purchase from 09/10/2022
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
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Delphine V.
Rating: 1 out of 5
following a purchase from 08/10/2022
a product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
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Solenn D.
Rating: 1 out of 5
following a purchase from 06/10/2022
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
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Corinne A.
Rating: 1 out of 5
following a purchase from 06/10/2022
The package received does not correspond to my order.
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Claudine G.
Rating: 1 out of 5
following a purchase from 06/10/2022
Very fast delivery.
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Olivier M.
Rating: 1 out of 5
following a purchase from 06/10/2022
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
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Sghaier S.
Rating: 1 out of 5
following a purchase from 04/10/2022
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Audrey C.
Rating: 1 out of 5
following a purchase from 05/10/2022
The soap burned my skin after 3 uses
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Aurélia V.
Rating: 1 out of 5
following a purchase from 05/10/2022
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
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Audrey Y.
Rating: 1 out of 5
following a purchase from 03/10/2022
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
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Emmeline L.
Rating: 1 out of 5
following a purchase from 04/10/2022
No on 2 products order one receipt
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Amandine B.
Rating: 1 out of 5
following a purchase from 12/09/2022
I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞
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Lilya B.
Rating: 1 out of 5
following a purchase from 30/09/2022
His incredible 😻
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Sarah M.
Rating: 1 out of 5
following a purchase from 29/09/2022
Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for
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Céline L.
Rating: 1 out of 5
following a purchase from 29/09/2022
Error of products at the delivery, unreachable phone service with vocal message saying that it is closed exceptionally, except that it is every day! I received an answer to my complaint 11 days later because I threatened to contact the consumer services because their legal deadline stipulated on their email was not respected and I still do not have the ordered products. Case in progress.... and it's a real shame not to respect a customer who orders regularly!
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Amélie V.
Rating: 1 out of 5
following a purchase from 29/09/2022
I did not receive my full order, only one soap out of two and no solutions found by the site
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Virginie L.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package arrived on time
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Pauline B.
Rating: 1 out of 5
following a purchase from 23/09/2022
I received the package opened with the product not closed...
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Sarah A.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package not received, collection made...
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Matthias G.
Rating: 1 out of 5
following a purchase from 25/09/2022
No tracking of claims
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Stéphanie B.
Rating: 1 out of 5
following a purchase from 27/09/2022
Very good result
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Anne C.
Rating: 1 out of 5
following a purchase from 24/09/2022
Delivery was poor Not delivered to the right place so waiting for the return to your home for. New free shipping elsewhere I am really disappointed
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Bruno R.
Rating: 1 out of 5
following a purchase from 09/09/2022
I did not receive my package
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Seyhan T.
Rating: 1 out of 5
following a purchase from 14/08/2022
I never received my package and pin up secret does not refund me I am very disappointed
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Cindy P.
Rating: 1 out of 5
following a purchase from 20/09/2022
I still have not received my order placed since September 21 😒
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Sophie D.
Rating: 1 out of 5
following a purchase from 20/09/2022
I received the package super fast but not the right products in it ...
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