The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.

The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.

Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.

The package has not arrived until today. I have been waiting for two weeks...

I still haven't received my brush

I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now

The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020

Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.

The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!

Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes

Wrong order

Unfortunately, I can't stand it at all. I get painful X-rays.

To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.

order not received

Bottle has leaked - no response to my email so far.

I did not receive my paid order. I paid without having received my order.

Very bad experience!

Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.

Bad article, and still no response to my return!

The shipment has not arrived until today.

No change, my creams are not effective, expensive for what it is, I will not order again

The shipment has not arrived.

Package never arrived

I had to pay additional customs fees.

unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.

Burnt and very red skin. Very disappointed with my purchase

DPD is simply not a good transport company. I still haven't received my goods.

My package was returned to the shop because it could not be delivered at the parcel shop.

Before using your products, my skin was in very good condition, without acne or redness. I have combination skin, only prone to a few discreet comedones on the sides of the nose and the chin, without particular dryness or irritation. During the first use of the "Precious Complexion" soap, which I left on for about a minute, I immediately felt tingling. I then applied the "Glow Booster Secret" soap (with turmeric) for about two minutes, before gently rinsing with water. Shortly after, I noticed significant redness and burning on my face, comparable to a sunburn, as well as a small scratch on my left cheek that bled slightly. These symptoms persisted for several days despite the application of Dexeryl cream to soothe the skin.

Not satisfactory.

1 soap missing! 38 euros 1 soap is expensive

I have never received my package

I ordered the turmeric soap for the first time, zero results, really disappointed

the products burned my skin

I was delivered to a pickup point that I did not select, 30 minutes from my home, which is a 1-hour round trip by car. No explanation or compensation offered, I will not order from you again.

A well-known influencer who works with Pinup Secret confirmed that the order would be duplicated but I only received one package!!

Very disappointed with my first order. I wrote a message to report a malfunction in my received order and I did not get a response. Not serious.

My goods were allegedly delivered and are not accessible to me.

15 days that I've been waiting for my package....

Unfriendly customer service