Customer reviews of Pinup Secret

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9,3 /10
Overall rating: 9,3 out of 10
Based on 81 336 published reviews
5 65,5k 81% 4 9 495 12% 3 2 455 3% 2 1 301 2% 1 2 598 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

1 star review

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K
Kady D.
Rating: 1 out of 5
following a purchase from 20/07/2022
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
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Nadia B.
Rating: 1 out of 5
following a purchase from 19/07/2022
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
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Clémence R.
Rating: 1 out of 5
following a purchase from 16/07/2022
Incorrect content when ordering
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Alina C.
Rating: 1 out of 5
following a purchase from 08/07/2022
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
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Hoslane T.
Rating: 1 out of 5
following a purchase from 14/07/2022
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
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Kristina K.
Rating: 1 out of 5
following a purchase from 12/07/2022
full of buttons
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Emeline L.
Rating: 1 out of 5
following a purchase from 05/07/2022
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
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Morgane F.
Rating: 1 out of 5
following a purchase from 13/07/2022
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
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Hinda O.
Rating: 1 out of 5
following a purchase from 12/07/2022
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
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Elodie D.
Rating: 1 out of 5
following a purchase from 13/07/2022
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
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Manon C.
Rating: 1 out of 5
following a purchase from 10/07/2022
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
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Sendra R.
Rating: 1 out of 5
following a purchase from 30/06/2022
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
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VANESSA P.
Rating: 1 out of 5
following a purchase from 23/06/2022
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
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Mathilde D.
Rating: 1 out of 5
following a purchase from 27/06/2022
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
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Celia M.
Rating: 1 out of 5
following a purchase from 28/06/2022
Still not received!
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Fanny H.
Rating: 1 out of 5
following a purchase from 28/06/2022
Package never delivered
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Claire D.
Rating: 1 out of 5
following a purchase from 25/06/2022
Patches of pimples came out even though I never had acne. The customer service assures me that this is normal and that it can last up to 2 months. Never seen anything like it. I wanted to test the brand out of curiosity, I won't do it again
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Marion G.
Rating: 1 out of 5
following a purchase from 26/06/2022
Big disappointment, don't buy the face peel it's a horror! I regret my purchase.
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Audrey L.
Rating: 1 out of 5
following a purchase from 13/04/2022
I am disappointed, my redness did not even decrease and acne pimples appeared.
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Céline C.
Rating: 1 out of 5
following a purchase from 14/06/2022
I am surprised by the price on the site for the soap 26€ when you can find it in pharmacies at 19€.
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Siham D.
Rating: 1 out of 5
following a purchase from 14/06/2022
Very very drying soap to flee!
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Océane U.
Rating: 1 out of 5
following a purchase from 09/06/2022
3 weeks to receive 2 soaps; SUPER!
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Sokhnaoumou S.
Rating: 1 out of 5
following a purchase from 09/06/2022
I placed an order with pin up secret on 08/06/2022 and I still have not received my order. I have contacted them and they tell me that they will make a claim to colissimo and so far I have no news. I am really disappointed
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Laetitia Y.
Rating: 1 out of 5
following a purchase from 08/06/2022
Very disappointed On the advertisement the soap holder looks like it's made of transportable plastic.
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laurence B.
Rating: 1 out of 5
following a purchase from 07/06/2022
I am disappointed I have encountered problems in relation to the peeling I have sent an email but no one has replied to date
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Sophie T.
Rating: 1 out of 5
following a purchase from 31/05/2022
2 months to receive my order after 3 reminders with the customer service .
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Julie P.
Rating: 1 out of 5
following a purchase from 31/05/2022
The complaints department sucks, and I had my personal information stolen from their site a few days after my purchase. When I tried to report the breach to them, I was answered by bots. Thanks to the influencers who oversell this stuff, it's just a very expensive soap, nothing more. Oh, and don't take the brush, it's useless.
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DEOLINDA P.
Rating: 1 out of 5
following a purchase from 01/06/2022
Oil free cream delivered defective
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Amina F.
Rating: 1 out of 5
following a purchase from 31/05/2022
I did not receive my package
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Laura-Anaëlle K.
Rating: 1 out of 5
following a purchase from 30/05/2022
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Cathy B.
Rating: 1 out of 5
following a purchase from 29/05/2022
Always satisfied but this time disappointed because the pump of my oil-free cream does not work so it's a pain I have to open it completely each time.
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Meriem D.
Rating: 1 out of 5
following a purchase from 27/05/2022
I didn't like it after using it, I got pimples that I never used to get
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PRISCA L.
Rating: 1 out of 5
following a purchase from 30/05/2022
Very disappointed by the smell of the exfoliating care...
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Sapna M.
Rating: 1 out of 5
following a purchase from 25/05/2022
I'm disappointed with pin up, I placed an order, I received only half of the order. Following this I made a claim, I was told to deal with the post office while the error comes from them. Frankly I am disappointed in pin up
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Mirna A.
Rating: 1 out of 5
following a purchase from 09/05/2022
Disappointed - Taxes were applied to my package when this had not been the case before without any prior notification at the time of purchase.
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Elise G.
Rating: 1 out of 5
following a purchase from 20/05/2022
I ordered the soap 2 weeks ago. I am very disappointed, the price is exorbitant and it destroyed my skin. Do not buy it! I suffer from average acne from time to time since I use this soap I have a severe ac'e. I am extremely upset to put 26€ in the trash and have such a damaged skin...
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ALEXIA P.
Rating: 1 out of 5
following a purchase from 04/05/2022
Since I've been using Pin Up Secret, I've been getting pimples all over my face
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Camille M.
Rating: 1 out of 5
following a purchase from 19/05/2022
Very disappointed with Pin up secret. I ordered 4 items and in my package only 2 were delivered. Despite having made a complaint to customer service, they tell me that it is not their responsibility unfortunately. So I paid for 4 products for 2...
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Flora C.
Rating: 1 out of 5
following a purchase from 18/05/2022
I did not receive the order even though I was charged and it says delivered.
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Helene B.
Rating: 1 out of 5
following a purchase from 19/05/2022
I am not really satisfied, the products gave me a lot of pimples on my face.
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