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O
Rating: 1 out of 5
Package never received. I contacted customer service 2 weeks ago to report it, I was simply told to "wait" without any compensation proposal ... !
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 336 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
1 star review
Reset filtersM
Rating: 1 out of 5
When I went to the post office to pick up my package, they gave me another package with bottles of wine, mislabelled. A real circus
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V
Rating: 1 out of 5
I ordered a boxed set for Christmas. My order arrived without the boxed set...the products were wrapped in bubble wrap one by one and put in the shipping box...it looks like a boxed set. I am disappointed with this order.
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R
Rating: 1 out of 5
I am very disappointed that I did not receive my full order. I wanted to test your products for the first time and I am really confused.
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L
Rating: 1 out of 5
The product I received does not correspond to my order. Please come back to me as soon as possible to find a solution (refund or return of the real product).
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D
Rating: 1 out of 5
I have ordered gift boxes and have received them in a cardboard box. I am very much looking forward to the boxes for Christmas.
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C
Rating: 1 out of 5
My opinion it's a shame I sent you an email you never answered me. you send a box without box the shame for me to offer the package without box just a cardboard box.
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M
Rating: 1 out of 5
For the price, I'm really disappointed... and you don't even make a difference for skin types... Surprising for this price...
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O
Rating: 1 out of 5
I ordered a gentle exfoliating treatment, which was open in the box, so the treatment had leaked into the box, not great.
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S
Rating: 1 out of 5
It does not suit my skin at all, although it is recommended for acne-prone skin. After 3 days of use I got an inflammation on my face, blistered everywhere, I had to go to the doctor to get a cream and antihistamines.
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C
Rating: 1 out of 5
Jen never received my order
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F
Rating: 1 out of 5
I received the open scrub that spilled on the other product I sent an email to report it still no return it's been a week!
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J
Rating: 1 out of 5
Too disappointed my pump bottle doesn't work and the brand offers me absolutely nothing!!!! 😕
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M
Rating: 1 out of 5
Your products don't work, it's all crap, but I guess you won't publish it on your website to avoid a bad image
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M
Rating: 1 out of 5
Product forbidden for pregnant women and not precise on the site the composition is not clear enough either!
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S
Rating: 1 out of 5
I received my order and it was filled with blood !!!!!!! and moreover when I send an email to complain which is normal I am offered a commercial gesture of 50% on an item on my next order lol!!! really professional. I'm not ready to recommend
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F
Rating: 1 out of 5
Bad delivery service I ordered several times from you and I was never satisfied with the delivery except for one time before the first order where I was delivered to my home and the other times to relay points that I never asked for and the worst is the last order where they delivered me 35 minutes from my home a hibte of pkus when I contacted your service they told me that the delivery will be at my expense so I asked for the cancellation of my order
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L
Rating: 1 out of 5
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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A
Rating: 1 out of 5
After having bought the complete range of a rather consequent value for a Christmas gift I was very disappointed by the packaging! A card with bubble wrap which is not called "a box".
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A
Rating: 1 out of 5
After only 1 week of use, my skin is grainy and has more pimples than before. I am really disappointed with the soap and the publicity around it.
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P
Rating: 1 out of 5
Very drying for dry and blemished skin, for the moment no visible results
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M
Rating: 1 out of 5
I am very disappointed with this product so expensive and that serves no purpose dried my skin c a normal soap or what neither less nor more is a scam I regret to have bought it at that price
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F
Rating: 1 out of 5
The products dry out my skin a lot! I don't recommend!!!
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S
Rating: 1 out of 5
A sudden outbreak of pimples after a week of use, not very moisturizing either
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M
Rating: 1 out of 5
Delivery time extended by 8 days, no communication with the after sales service
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M
Rating: 1 out of 5
Why at each purchase you ask for the mail I am registered with you I will buy
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C
Rating: 1 out of 5
I have tried pin UP for 1 week and my skin has been irritated since then on my face and I feel tingling when I apply it.
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G
Rating: 1 out of 5
The order arrived very late and I will not be ordering again.
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M
Rating: 1 out of 5
I did not receive the expected order. I had put together a box myself with a goat's milk, an oil-free cream and a smooth cream. I received two goat's milk soaps & a goat's milk scrub. I hope my order will be rectified.
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J
Rating: 1 out of 5
The soap and cream burns the skin and the peeling is useless as soon as you spread it, it already makes clumps in your fingers.
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N
Rating: 1 out of 5
Ultra drying soap irritating I had more pimples/dry patches than new acne pimples and god knows I don't have fragile skin. 26€ in the trash! Disappointing! I'm sorry, I don't like to put negative comments in general, but this one seemed necessary
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J
Rating: 1 out of 5
It's been over a week since I ordered and so far I haven't received my order and I'm not getting any updates on the delivery status. I am very disappointed!
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S
Rating: 1 out of 5
Catastrophic! I don't recommend it at all! I still haven't received my package after 15 days of ordering. The delivery tracking indicates that the delivery man came but that I was absent. But I was at home at the time indicated, no delivery man showed up, no notice was left in my mailbox. Pinup asks me to pay a second time my shipping costs if I want to receive my package! I am still waiting for a refund for my undelivered order. First disastrous experience. I will not recommend this site again.
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S
Rating: 1 out of 5
Did not receive the products ordered and had a hard time getting the right products
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C
Rating: 1 out of 5
The oil-free cream contains 3 endocrine disruptors which makes it very harmful.
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S
Rating: 1 out of 5
The payment was taken from me twice.
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G
Rating: 1 out of 5
I did not receive my order which should have been delivered on 28.10.21 and I am asked to wait until 21 November to receive a replacement package.
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M
Rating: 1 out of 5
I'm a very lucky man. I've never had a problem with my hair, but I'm sure it will be fine.
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S
Rating: 1 out of 5
Customer service unfavourable advice
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T
Rating: 1 out of 5
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
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