Customer reviews of Pinup Secret

I haven't tested the products yet, but the delivery packaging is not great at all!

I still haven't received my order. First time this has happened I am a little disappointed!

RS

I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.

I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!

Disappointed with the customer service

I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for

Very poor quality product, dry, irritated skin. I do not recommend it at all!

Product not received Empty parcel upon receipt

I order the same soap every month and twice the delivery time was delayed because of "a technical problem".

I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!

too slow delivery

No packages received

Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.

The pump of the cream does not work it is not practical to take the product with a stick. Disappointed for my first purchase.

I am extremely disappointed by this site which still has not delivered my order.

Good product but huge delivery problem. My goat's milk soap was all crushed and melted, and the package was already half open.

Since I've been using goat's milk soap, I've had more and more pimples coming out

I don't like the perfume

I received my package (oil free cream + goat milk soap) but the package was damaged. Inside, the container of the cream was cracked, so there was some outside. (So unusable) I contacted the after sales service but no answer since. I am disappointed for such a brand, with such expensive products.

Badly cut, leaves "traces" so impossible to put on a dress or trousers close to the body....

It's a piece of shit, you don't give a damn about people, you rip them off with your products 1 26€ 26€ for nothing, I got pimples all over my face because of your shit, I put a star just because you forced me to, otherwise I wouldn't have put anything !!!!!!!!!!!

No one has received my package, which is said to be in dispute with the post office. I would like a refund ......

50% additional costs not foreseen to clear the goods through customs!

soap that dries out the skin too much my daughter used it for 2 days resulting in huge patches on the face and neck forced to go to the dermatologist and treatment for a good month I absolutely do not recommend

Delivery time too long

Disappointed! DO NOT BUY when you live in the DOM TOM, the site does not remove the vat of metropolitan France. Your parcel arrives and you have to pay the vat of your department. Result: payment VAT x2 The best is that the site refuses you the refund of the vat under the pretext that it is a customs fee. A total lack of professionalism and I consider this as theft !!!!!!!

I have received my order and I am very pleased with the service and the quality of the product. I will recommend your site to my friends and family.

Very disappointed, I have a skin with imperfections (pimples) but by using the soap and the cream without oil the result is worse, the soap dries the skin and small pimples appear. The only positive point is that the skin is soft after the cream. I wanted to wait until my skin rejects the toxins and gets used to it but no, this product is unusable and far too expensive. I do not recommend it for blemishes.

I ordered the cleansing care and the soap with goat's milk, I am disappointed by the 2 products. The cleansing care does not eliminate any blackheads or other impurities and leaves a greasy film on the skin. As for the soap, it dries the skin to the point of causing dryness and lots of little scabs on the surface...moreover, I have the impression that the 2 products caused me to have an eruption of little pimples...I was very disappointed, but I was confident, given the prices and the advertising on these products, that I was buying quality products and getting satisfactory results... and it's the opposite... if I had known, I wouldn't have spent so much money and I would have continued to use basic or organic products, as I've always done!

Ordered 2 weeks ago, delivery guaranteed between 48 and 72 hours, I still have not received anything.

I placed an order on August 21 that I still have not received, I have no news it is unacceptable. I would like my money back

Package never received! I had to send an email to report it because no follow-up from the company. They are opening a dispute with the post office for me that is their internal business. I still haven't received the product and no solution is proposed. However, the amount is debited from my bank account so in any case the company owes me. I don't have to suffer and wait for the resolution of the dispute with the post office to get the item I paid for. I am totally disappointed with my first order. No delivery security even though a fee is paid at the time of ordering and the package is delivered by collissimo. I do not recommend buying directly from the pin up secret site

Since I've been using your products, my skin is very dry and peels in certain places, and I have 10 times more pimples than before... I'm disgusted, especially at the price you sell it for!

Peeling a big joke, no peeling effect. The cream texture is anything but oil free and the goat milk soap, apart from smelling much too strongly of tea tree, is no more effective than a simple and 10x cheaper goat milk soap. Very good for the price.

0/10. no commercial gesture established for the inconvenience caused..I had more the impression to annoy people all that because every day I asked myself the question or it was with my package..here is the feeling that I had. I will definitely not be placing any more orders

I have been charged twice for a single order and my requests for refunds have not been answered...

The products I ordered are not what I received. They offered me a refund or promo code deal with no news for over a week now.

I ordered 2 soaps plus a cream and only saw 1 again. I sent a message to customer service and they told me that the weight of the package was correct.

I've only been using it for a week, no effect for the moment, on the contrary, pimples are appearing. I'm still doubtful about the effectiveness of the product.