15 days of order I'm still waiting and no answer from customer service!

Very disappointed, not with the quality of the products, but with the delay and lack of information!

After seeing the comments I thought why not give it a try, it looks great! Well, big disappointment for me ... and worse, an incredible hatred. After only 1 week of use, pimples appear... so far everything is fine since the skin should get used to it, blah blah blah. But when my face starts having red patches, dry patches and so on, I start to worry. Until day 8 when my face is burned... So I don't know what's in your products but I think the compo is up for review !!!! SCANDALOUS so much money for such a result.

Product that was badly closed so lost.mis mail customer service and no response disappointed. Otherwise pleasant product.

Soap with too strong an odor package badly packed, disappointed.

Delivery times too long followed unavailable

nul

Outputs do not meet expected results

Order never received I don't recommend secret pin-up to anyone

I received two products in bad condition and I had to send several emails to get just a 50% offer on one of them. For testing the oil free cream and the peel I do not recommend these products. The only product I recommend is the goat's milk soap but it is a bit expensive anyway.

The products are very good, but I am completely disappointed with the after-sales service. I ordered several kits, and I am missing two products in my order. The customer service doesn't want to know anything and redirects me to the post office. Inadmissible, too bad considering the quality of their products!

Products that have caused an allergic reaction on my face, ++ pimples and eye irritation, dehydrated skin etc.

Hello, I received my order 993970127 but the bottle opened in the package .... I immediately made a complaint on the site but no return, no commercial gesture .... nothing! No customer service !!

I am very, very disappointed with your delivery service. I had ordered a soap and cream without oil except that when I arrived at the post office the card was damaged and one product was missing inside. PinUp secret did not want to reimburse me for this mistake on their part. The commercials made by the show bez person are misleading! I don't recommend it.

I didn't get a savo. Pinup, but the customer service won't listen and says it's the post office. It's shameful.

Article received different from the one ordered. At first I received a proposal for a commercial gesture but unfortunately after accepting their offer I didn't hear from them again. I am therefore disappointed by this experience.

I've never had so many pimples as with this soap... miracle results? That'll teach me to listen to reality TV "stars" paid to sell products at exorbitant prices and totally ineffective. Short trashcan direction for me.

The products didn't work, it's a scam! Expensive but not effective refund

A disaster in the after-sales service. I received the wrong product in my order, so far the after-sales service hasn't found a solution for me yet. This is outrageous and I am disappointed.

The soap is of poor quality

He gives me a lot of pimples.

Again a faulty nozzle as the pump does not work . This is the second time

Lots of acne

The PinUp Secret products are truly quality products. On the other hand, the same cannot be said of the team and the after-sales service. During my first 2 orders, the selected relay point was not respected and my parcels were delivered contrary to my request. Today, I'm asking for home delivery, which is not at all convenient for me as I work and given the very light hours of the post office ..... It's always a pain to be delivered and to get your parcel back. In addition, my precious cream had been opened and was in bad condition. In spite of my emails and photos, no feedback from customer service. The products are great as long as we can pick up our package at the requested place and in good condition!

Could be better presented.

I've had tight skin and pimples. The cream is mega thick and the scrub doesn't erase anything.

I paid 56€ for the range and I don't use the precious cream or the soap. The soap dries the skin too much and I put the cream on as if I didn't do anything. Except for the scrub which is not bad.

Dry the skin! The products are not made in France :(

Parcel received at another scheduled parcel relay and this is the second time!

the smell is nice but it's given me a lot of pimples...

Because from the first use I had burns and my face became all red for 4 days.

A purpose of the site to validate my order at my old address while I had returned and validated the new one. Result I did not receive my order and was not refunded.

The goat "s milk soap I ordered arrived in pieces!

The customer service department is saying that I made a mistake in entering my delivery address. I had to pick up my package at a post office several miles from my home.

I'VE BEEN WAITING A MONTH AND TWO WEEKS NOW FOR MY COLLIS !!!! I send as soon as I get the email and they tell me it will arrive ! Still nothing !!

The composition of the product does not correspond to what the brand says.

I've had a lot of pimples

My first order went very well the second didn't. The package was delivered to a post office in another city than mine, even though I had requested delivery to my home.

I have never received my package and I am very disappointed. I do not recommend your company.

I received the product broken and in poor condition. I then sent an e-mail to notify customer service. After 48 hours I finally threw away the damaged product. I asked for a refund or a new product and the customer service refused. They then asked me to return the damaged product but I had already thrown it away. I specify that they asked me to return the damaged product 4 days after my complaint. They preferred to insinuate that it was my fault because I had thrown it away. They offered me a 50% discount code for the next purchase. I do not want to buy from them again. So I was robbed and I paid without any product.