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Fatumata T.

Rating: 2 out of 5

Published on 22/08/2023 à 10h32 following a purchase from 09/08/2023

I did not receive my full order

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Fanny M.

Rating: 2 out of 5

Published on 20/08/2023 à 13h38 following a purchase from 07/08/2023

Different soap. Some irritations

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Corinne R.

Rating: 2 out of 5

Published on 15/08/2023 à 09h19 following a purchase from 31/07/2023

A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.

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Ludivine C.

Rating: 2 out of 5

Published on 14/08/2023 à 19h27 following a purchase from 26/07/2023

I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...

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Vanessa J.

Rating: 2 out of 5

Published on 14/08/2023 à 11h36 following a purchase from 02/08/2023

Excellent product

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Gaëlle H.

Rating: 2 out of 5

Published on 12/08/2023 à 13h50 following a purchase from 31/07/2023

I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.

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Karima D.

Rating: 2 out of 5

Published on 09/08/2023 à 10h56 following a purchase from 27/07/2023

I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!

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Alicia D.

Rating: 2 out of 5

Published on 06/08/2023 à 10h45 following a purchase from 23/07/2023

Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.

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Nadia K.

Rating: 2 out of 5

Published on 02/08/2023 à 13h52 following a purchase from 18/07/2023

The gift was missing, and the only compensation is a discount on a future purchase.

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Rébéca G.

Rating: 2 out of 5

Published on 31/07/2023 à 04h33 following a purchase from 18/07/2023

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

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Sherley P.

Rating: 2 out of 5

Published on 30/07/2023 à 13h57 following a purchase from 17/07/2023

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

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Célia F.

Rating: 2 out of 5

Published on 29/07/2023 à 13h05 following a purchase from 13/07/2023

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

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Steve P.

Rating: 2 out of 5

Published on 29/07/2023 à 11h03 following a purchase from 13/07/2023

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

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Yaelle O.

Rating: 2 out of 5

Published on 24/07/2023 à 12h03 following a purchase from 10/07/2023

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

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Sara A.

Rating: 2 out of 5

Published on 19/07/2023 à 18h11 following a purchase from 06/07/2023

One of the products did not match my Order, can't wait to test what I received

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Patricia M.

Rating: 2 out of 5

Published on 19/07/2023 à 10h52 following a purchase from 06/07/2023

Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.

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Mathilde P.

Rating: 2 out of 5

Published on 17/07/2023 à 08h33 following a purchase from 03/07/2023

The packaging of the product was all damaged, smashed on the ribs... not a great presentation!

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Mathilde I.

Rating: 2 out of 5

Published on 15/07/2023 à 16h12 following a purchase from 01/07/2023

Incomplete order received

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Kenny L.

Rating: 2 out of 5

Published on 12/07/2023 à 10h41 following a purchase from 29/06/2023

The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.

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Sonia F.

Rating: 2 out of 5

Published on 08/07/2023 à 11h49 following a purchase from 24/06/2023

My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.

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Mélinda Z.

Rating: 2 out of 5

Published on 26/06/2023 à 12h18 following a purchase from 09/06/2023

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

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Lilyana M.

Rating: 2 out of 5

Published on 25/06/2023 à 17h43 following a purchase from 12/06/2023

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

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Melanie R.

Rating: 2 out of 5

Published on 24/06/2023 à 13h37 following a purchase from 10/06/2023

I'm missing the brush inside

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Emilie O.

Rating: 2 out of 5

Published on 20/06/2023 à 05h24 following a purchase from 30/05/2023

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.

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Rosalie B.

Rating: 2 out of 5

Published on 19/06/2023 à 21h48 following a purchase from 06/06/2023

the products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.

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Soifia H.

Rating: 2 out of 5

Published on 18/06/2023 à 13h06 following a purchase from 05/06/2023

I've only just started using the products, so no results yet, but I'm waiting to see what happens next.

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Isabelle M.

Rating: 2 out of 5

Published on 13/06/2023 à 11h18 following a purchase from 31/05/2023

The mask I ordered leaked during delivery. How can I exchange it?

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Romane Q.

Rating: 2 out of 5

Published on 11/06/2023 à 10h42 following a purchase from 30/05/2023

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

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Karina D.

Rating: 2 out of 5

Published on 03/06/2023 à 10h52 following a purchase from 19/05/2023

Ok

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Maria A.

Rating: 2 out of 5

Published on 24/05/2023 à 11h06 following a purchase from 11/05/2023

Order that had to be restarted more than 15 days after receiving it

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Ilham B.

Rating: 2 out of 5

Published on 23/05/2023 à 10h32 following a purchase from 09/05/2023

I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap

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Rabia G.

Rating: 2 out of 5

Published on 22/05/2023 à 10h46 following a purchase from 09/05/2023

2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed

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Christelle M.

Rating: 2 out of 5

Published on 21/05/2023 à 16h43 following a purchase from 08/05/2023

I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.

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Hanane B.

Rating: 2 out of 5

Published on 16/05/2023 à 14h57 following a purchase from 01/05/2023

The soap caused me to have redness, pimples and irritation.

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Prescillia I.

Rating: 2 out of 5

Published on 16/05/2023 à 10h59 following a purchase from 03/05/2023

Unfortunately order received by half

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Fiona P.

Rating: 2 out of 5

Published on 10/05/2023 à 16h48 following a purchase from 20/04/2023

I asked for my products to be delivered to a relay near my home, and finally I was informed that the delivery was made about 50 km from my home. Following which I contact the customer service pin up who clears himself of the problem of delivery by saying that it does not manage this part there. After I had to report the error to the carriers myself, I was informed that the package would be delivered to the initial relay chosen. And in the end I had to go pick up my package in the neighboring city in times exceeded those planned.

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Anne-Marie R.

Rating: 2 out of 5

Published on 08/05/2023 à 12h28 following a purchase from 25/04/2023

I couldn't use either the exfoliator or the mask. As soon as I put it on my skin, it burned. I had to take it off. I was scarlet and my skin was burning.

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Françoise D.

Rating: 2 out of 5

Published on 07/05/2023 à 15h32 following a purchase from 22/04/2023

I placed an order and received it well. But there were some items missing so I reported it. I was told that they would send me back the forgotten items but again I received but still 1 item missing... disappointed!

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Maryna M.

Rating: 2 out of 5

Published on 06/05/2023 à 10h48 following a purchase from 23/04/2023

Null after sales service! The package was not prepared correctly and my order was missing a product! I paid for it! But it was a shame to put the blame on the delivery when I made it clear that it was impossible because the box was in perfect condition and the security tape was in perfect condition!

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Eve P.

Rating: 2 out of 5

Published on 29/04/2023 à 10h53 following a purchase from 16/04/2023

The products are great, my skin is smoother, I have no imperfections and my pores are filled in. However, I'm taking stars off because of the brush: after a week of use, the hairs have all come off.

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