/10
★★★★★
based on 1778 reviews published
★★★★★
based on 1778 reviews published
Latest customer reviews
5
/5
★★★★★
This was my first order and I don't think it will be my last. The parcel arrived very quickly and very well packaged. All the plants were very well protected and the value for money is perfect 🤩
Coralie N.
purchased on 04/01/2025
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5
/5
★★★★★
Ras at the top
Rafik L.
purchased on 02/01/2025
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5
/5
★★★★★
Perfect, parcel well packed not damaged, corresponds to the description 👍 I recommend
Adeline M.
purchased on 24/12/2024
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5
/5
★★★★★
Apart from the heater, which was cold on arrival, and the live sphagnum moss, which opened up (fortunately without causing any damage or other problems), other than that everything was fine. The plants are doing wonderfully well and look magnificent, and the care mat is top-notch. The stakes are pretty hard to bend and shape, though. I was worried about breaking/damaging them, but no, everything's fine. Great stuff, good quality and a very efficient after-sales service (I hadn't seen that you could put heaters in the box and I called to ask you to put them in before the order went out). A big thank you to everyone and I'm looking forward to discovering your new products to enlarge my collection (or reduce the space in my living room, depending on your point of view) and, above all, I wish you all the best for the future.
Florent B.
purchased on 01/01/2025
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5
/5
★★★★★
I received my plants on time, they arrived in great condition and very well packaged. I recommend 1000% and will not hesitate to buy from this site again! 😁🌱
Marion M.
purchased on 27/12/2024
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5
/5
★★★★★
Very happy with my order and customer service.
Ronan H.
purchased on 05/01/2025
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5
/5
★★★★★
Very satisfied
Anne-cecile M.
purchased on 30/12/2024
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5
/5
★★★★★
Fast delivery, neat parcel, everything is perfect.
Laurence J.
purchased on 08/01/2025
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5
/5
★★★★★
Quality products, fast shipping and careful packaging. 200% recommendation
Stephane G.
purchased on 09/01/2025
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5
/5
★★★★★
Very good, order received quickly. Plant in great shape and top customer service. Merci ! 🙏🤩
Magalie S.
purchased on 08/01/2025
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5
/5
★★★★★
Everything was perfect! From the packaging to the shipping to the plants which are sublime, real beauties! I won't hesitate to order again 💕 !
Kristen D.
purchased on 06/01/2025
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5
/5
★★★★★
Fast, well-packaged delivery, the plants survived the journey across Europe in cold weather - I would recommend 100%.
Lila M.
purchased on 29/11/2024
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4
/5
★★★★☆
The idea is very good, the gift voucher arrived, but the website is not intuitive hence 4 🌟.
Christine C.
purchased on 23/12/2024
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5
/5
★★★★★
Top experience, parcel arrived without a hitch and well packed, no acclimatization problems. Truly a quality store that I now trust blindly 🙂
Aazio N.
purchased on 06/10/2024
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5
/5
★★★★★
Beautiful plant . So happy with my christmas present 🎄 🥰
Sarah T.
purchased on 12/12/2024
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5
/5
★★★★★
Order arrived very quickly and always so well packed. Superb plants!
Marie G.
purchased on 18/12/2024
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5
/5
★★★★★
Very friendly, accommodating and responsive customer service! Quality products and very well protected for transport. I am delighted with my purchase
Laura P.
purchased on 18/12/2024
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5
/5
★★★★★
The person I gave it to was very satisfied.
Catherine P.
purchased on 16/12/2024
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2
/5
★★☆☆☆
Delivery problem that I had paid extra for in order to have it within 48 hours. Delivery had to be rescheduled. On the other hand, good after-sales service
Jean-luc R.
purchased on 16/12/2024
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Answer from Plant and Stories
Hello,
We're very sorry for the delay in delivery, especially after you chose the fast option.
We fully understand your disappointment and would have liked everything to have gone smoothly.
Unfortunately, once the parcel has been handed over to the carrier, we no longer have complete control over its delivery, but we are always available to help with any problems that may arise.
However, we'd like to thank you for your feedback on our after-sales service.
We make it a point of honor to be responsive and find solutions quickly when our customers encounter a problem.
If you have any questions or require further assistance, please do not hesitate to contact us. We'd be delighted to assist you.
A very pleasant day to you,
Thank you for your confidence,
The Plant and Stories team 🌿
We're very sorry for the delay in delivery, especially after you chose the fast option.
We fully understand your disappointment and would have liked everything to have gone smoothly.
Unfortunately, once the parcel has been handed over to the carrier, we no longer have complete control over its delivery, but we are always available to help with any problems that may arise.
However, we'd like to thank you for your feedback on our after-sales service.
We make it a point of honor to be responsive and find solutions quickly when our customers encounter a problem.
If you have any questions or require further assistance, please do not hesitate to contact us. We'd be delighted to assist you.
A very pleasant day to you,
Thank you for your confidence,
The Plant and Stories team 🌿
5
/5
★★★★★
Very fast the box is not broken
Kélian D.
purchased on 17/12/2024
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5
/5
★★★★★
Fast, careful shipment by UPS, too bad the postage is rather expensive! Quality products. Would recommend. Thank you very much! Thank you so much!
Corinne C.
purchased on 14/12/2024
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5
/5
★★★★★
The site is very well designed and easy to navigate.
Wilfried C.
purchased on 17/12/2024
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5
/5
★★★★★
Great and divers choices of plants. All plants was perfectly protected and shipped.
Laurent L.
purchased on 14/12/2024
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5
/5
★★★★★
I'm absolutely delighted with my purchase, I received my parcel quickly and packaged with great care, it was the first time I'd ordered and it's a wonderful discovery!
Nastasja P.
purchased on 12/12/2024
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5
/5
★★★★★
Very happy with my purchase. Plant in good condition, even arrived with new leaves appearing 🙂 Well cared for and fast delivery (better for plants!)
Gozde C.
purchased on 25/11/2024
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5
/5
★★★★★
The parcel arrived,well packed and protected . the plants are superb . only bemol the follow-up with ups .colis in waiting on corbeil essonne.plusieurs messages of the deliveryman(the statute of your parcel changed) delivery envisaged the 16/12 and finally delivered the 20/12
Agnes E.
purchased on 11/12/2024
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4
/5
★★★★☆
Super! The material is top notch. Delivery was perfect. However, a little problem with a plant, I sent a message on insta and one to customer service, no response ... I understand that I don't have much time this holiday season.
Delphine Z.
purchased on 29/11/2024
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5
/5
★★★★★
Top customer service despite a small break in my order. Delighted with my product and a more than magnificent hoya.
Axel G.
purchased on 04/12/2024
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5
/5
★★★★★
The substrate is top
Gregory W.
purchased on 28/11/2024
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5
/5
★★★★★
All the plants were perfectly packaged and arrived in perfect condition. All of good quality and good root systems overall. Very satisfied!
Pauline L.
purchased on 10/12/2024
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