Customer reviews of Plantin

Hello,

We are sincerely sorry to learn that your first order did not meet your expectations. We understand your disappointment, especially for a first experience with our House.

In order to better understand what happened and provide you with an appropriate response, could you please specify the elements that did not conform to what was announced?

We also invite you to call us directly at the store to discuss this in more detail and see together what suitable solution we could offer you.

Your feedback is valuable to us and will allow us to take stock with care.

The Plantin team

Hello,

Thank you for taking the time to share your feedback.

We are sorry to hear that the truffle flavor was not sufficiently present in our oils. We understand your disappointment, especially when looking for an aromatic product around truffles.

However, we are pleased that the salt met your expectations more. Your feedback is important to us and will be passed on to our team to continue improving the experience offered with our products.

The Plantin team

Hello,

We are sincerely sorry that this product did not meet your expectations. We understand your disappointment, especially considering the price and the expected tasting experience.

Your feedback is important to us and will be forwarded to our quality team to continue improving our products.

Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find a suitable solution.

The Plantin team

Hello,

Thank you for your positive feedback regarding the delivery.

We are however sorry to learn that the product did not meet your expectations in terms of taste. We understand your disappointment, as truffles are a product that is primarily chosen for their aromatic qualities.

Your opinion is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.

The Plantin team

Hello,

Thank you for your feedback regarding the speed of delivery.

We are sincerely sorry to learn that the truffles did not meet your expectations in terms of taste and aroma. We understand your disappointment, especially for a product expected for its aromatic qualities.

Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.

The Plantin team

Hello,

We are sincerely sorry that our summer white truffles did not meet your expectations. We understand your disappointment, especially when it comes to a product that one looks forward to for its taste and aroma.

The summer white truffle is naturally milder and subtler than other varieties of truffles, but it should still provide a pleasant tasting experience.

Your feedback is important to us and will be forwarded to our quality team. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.

The Plantin team

Hello,

We are sincerely sorry to read about your disappointment. We completely understand your frustration, especially if you followed the storage and preparation advice provided.

Summer truffles are naturally more delicate and subtle than winter black truffles, but they should still provide a pleasant aromatic experience. Your feedback is therefore important to us and will be forwarded to our quality team.

We invite you to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.

The Plantin team

Hello,

We are sincerely sorry to learn that our tagliatelle with porcini mushrooms and truffle did not meet your expectations. We understand your disappointment, especially when one hopes to enjoy a true moment of pleasure with a truffle product.

Your feedback is important to us and we will pass it on to our team to continue improving our products. Please do not hesitate to contact our customer service with your order number so that we can discuss with you and find an appropriate solution.

Thank you for taking the time to share your opinion.

The Plantin team

Hello,

We are sincerely sorry to hear about your disappointment, especially in the context of a gift.

Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.

We fully understand your feelings and regret that the effect did not meet your expectations.

If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.

Best regards,
The Plantin team

Hello,

We are sorry to learn that one of the truffles received did not meet your expectations.

Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.

We take your feedback seriously.

If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.

Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.

The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.

In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.

We remain at your disposal to discuss with you and find a solution.

Best regards,
The Plantin team

Hello,

We are sorry to hear about this situation.

Our packages are prepared and checked carefully before shipping. If you noticed an anomaly upon receipt, it is important that we are made aware so we can verify what happened during transport.

We invite you to write to us at [email protected]
or contact our customer service, specifying your order number and, if possible, attaching photos of the received package. This will allow us to analyze the situation and assist you better.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.

Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.

We fully understand your disappointment and take your feedback seriously.

If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.

Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.

We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.

If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.

We thank you, however, for your positive remark regarding the oil.

Best regards,
The Plantin team

Hello,

We are sorry to hear that the taste intensity of the truffles did not meet your expectations.

Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.

We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.

Best regards,
The Plantin team

Hello,

Thank you for your feedback and for your positive remark regarding our products.

However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.

We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.

Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.

Best regards,
The Plantin team

Hello,

We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.

We will follow up with you as soon as we receive your message.

Best regards,
The Plantin team

Hello,

We are sorry to hear about your disappointment regarding the black truffle received.

As truffles are a natural and living product, their taste and aromatic intensity can vary depending on their maturity, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.

If you wish, we can discuss this matter (usage advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.

We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.

We take your feedback very seriously and thank you for bringing it to our attention.

If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.

Best regards,
The Plantin team

Hello,

Thank you for your feedback.

Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.

If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.

As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.

If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.

Best regards,
The Plantin team

Hello,

Thank you for your feedback.

The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.

We remain available if you wish to discuss this matter.
You can write to us at [email protected].

Best regards,
The Plantin team

Hello,

We are sorry to learn about your disappointment regarding part of the truffles received.

Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.

However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.

You can write to us at [email protected].

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn about your disappointment.

However, we would like to clarify that our truffles are never frozen. They are harvested, prepared, and shipped fresh, as freezing immediately alters their aromatic qualities and is not part of our practices. Since truffles are a natural and living product, their intensity may vary depending on their ripeness and storage conditions after receipt.

We would like to discuss with you to better understand your experience and offer you an appropriate solution.

We invite you to contact us at [email protected].

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn about your disappointment and thank you for your loyalty as well as for the trust you usually place in Plantin.

Our melanosporum truffles are harvested, prepared, and shipped fresh, then selected and hand-checked, both for professional and individual orders. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness and storage conditions after receipt.

We understand your surprise given your previous experiences and would like to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to write to us at [email protected] so that we can review the situation together.

Best regards,
The Plantin team

Hello,

We are sincerely sorry for this situation and fully understand your dissatisfaction.

Unfortunately, it sometimes happens that certain packages are returned by the carrier when they cannot be delivered within the specified time, especially for fresh products. In this case, and to ensure food safety, the package is indeed returned when it is deemed expired.

Regarding the refund, we invite you to contact us directly at [email protected], providing your order number. Our team will then be able to verify the file and proceed with the refund or offer you an appropriate solution as soon as possible.

We remain at your disposal and apologize for the inconvenience caused.

Best regards,
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. They are prepared and shipped fresh, with careful checks at the time of departure. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, harvest period, and also the storage conditions after receipt.

A sensation of dryness or lack of smell can particularly occur if the truffle has not been preserved or consumed under optimal conditions, as this product is particularly delicate.

We regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically seek an appropriate solution (advice, exchange, or commercial gesture).

We invite you to write to us at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
The Plantin team

Hello,

Thank you for taking the time to share your experience, and we are sincerely sorry to learn of your disappointment for New Year's Eve.

You indeed applied the correct preservation practices (absorbent paper, airtight box, daily change of the paper towel). Despite this, the truffle remains an extremely fragile and living product, whose aroma can evolve very quickly, sometimes even when all recommended precautions are followed, particularly depending on its ripeness at the time of harvest.

It is possible that the truffle reached its aromatic peak before the tasting date, which may explain the loss of smell observed. Each truffle being unique, these variations unfortunately remain possible.

We understand your disappointment, especially in a festive context, and wish to discuss with you to better understand your situation and offer you an appropriate solution.

We invite you to contact us at [email protected] to discuss this in more detail.

Best regards,

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn of your disappointment regarding the second shipment and the condition of the received truffles.

All our truffles are harvested, prepared, and shipped fresh, then checked and sorted by hand in our workshops. The presence of soft areas or whitish traces can sometimes appear when the truffle evolves rapidly, as this product is particularly fragile and living.

In such situations, we always invite our customers to contact us upon receipt, ideally with photos, so that we can precisely analyze the case and offer you an appropriate solution.

We fully understand your disappointment, especially after a weight error during the first shipment, and we wish to discuss with you to find a satisfactory outcome.

We invite you to write to us at [email protected] so that we can get back in touch and assist you.

Best regards,

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team

Hello,

We are sincerely sorry to learn that your experience did not meet your expectations.

All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. Since truffles are a natural and living product, their aromatic intensity may vary depending on their ripeness, origin, and also the storage conditions after receipt.

We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).

We invite you to get back to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.

Best regards,
Laurent
The Plantin team