Customer reviews of Plantin

9,3 /10

Based on 1 728 published reviews

5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 1 and 2 stars

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Alexandre D.

Published on 06/01/2023 à 09h15 following a purchase from 27/12/2022

Tasteless truffle, fast delivery

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NORBERT E.

Published on 21/12/2022 à 14h56 following a purchase from 16/12/2022

ordered truffle extra and recu truffles 20 gr

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daniel D.

Published on 14/12/2022 à 16h46 following a purchase from 10/12/2022

I asked for a deferred delivery, plantin's reply: the price of truffles changes every day, so it's not possible. No more possibility of cancelling the order and taking it back later.

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Acheteur vérifié

Published on 19/08/2022 à 20h54 following a purchase from 06/08/2022

Products received not very fresh. In addition, the quality of the mandolin is questionable, in fact it is impossible to have an equal blade setting on each side, a difference of more than one millimetre.

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Acheteur vérifié

Published on 28/02/2022 à 21h18 following a purchase from 09/02/2022

Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.

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Response from Plantin Published on 08/03/2022

Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.

Acheteur vérifié

Published on 28/02/2022 à 19h03 following a purchase from 23/02/2022

Well-designed site

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Acheteur vérifié

Published on 16/12/2021 à 10h15 following a purchase from 03/12/2021

I still haven't received my oil ???

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Acheteur vérifié

Published on 15/12/2021 à 04h46 following a purchase from 07/12/2021

Good smell, too bad that for the price, my three truffles were bitten by worms, which left holes when I cut them.

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Acheteur vérifié

Published on 06/09/2021 à 13h49 following a purchase from 30/08/2021

I still haven't received my parcel and I'm going to get paypal involved with which I paid.

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Response from Plantin Published on 06/09/2021

Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team

Acheteur vérifié

Published on 20/03/2021 à 09h29 following a purchase from 12/03/2021

Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...

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Acheteur vérifié

Published on 15/02/2021 à 22h55 following a purchase from 05/02/2021

Size of truffles shipped: Between 50 and 100 grams (written on the site, my order 100g), I received 4 truffles! problem with chronofraiche who called me 3 days in a row to tell me there was a delivery problem (nice) address error (my fault, I had not checked the delivery address but there is a cell phone, no call! I made up for it the next day after contacting your - professional - customer service department, but in the end I'm disappointed - the flavour isn't up to scratch, I've eaten much better with other producers, is it the size? the delivery times? The packaging is supposed to be a micro-perforated bag, I have my doubts about this. In any case, I wouldn't recommend your products in such conditions. Cdt JT

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Acheteur vérifié

Published on 13/02/2021 à 18h54 following a purchase from 06/02/2021

I didnt receive anything after 4 days even with the so called dhl express, very disappointed!

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Acheteur vérifié

Published on 26/01/2021 à 10h30 following a purchase from 14/01/2021

I ate the truffle brouillade, which had no taste whatsoever. When I opened the jar, I sniffed the smell, and I didn't smell anything, whereas the truffle has a strong smell all its own. I think the cream spoils the flavor of the truffle, which is far too weak in this container. I'll never recommend this product. I don't even know if I'll use the 2nd bottle I received.

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Acheteur vérifié

Published on 31/12/2020 à 12h30 following a purchase from 21/12/2020

Delivery time much too long for my taste if you operate in the same way with your truffles people have to receive them for Easter having ordered them at Christmas.

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Acheteur vérifié

Published on 30/12/2020 à 09h36 following a purchase from 05/12/2020

On the negative side, I'd like to mention the delivery aspect: although I paid for my order to be delivered to my home, I was notified by sms that the deliveryman had tried to deliver the parcel on the scheduled day, but had been unable to do so due to the absence of someone at home. That day, however, I didn't leave my home and I didn't receive any sms (or telephone) notification from the deliveryman that he was coming to deliver. I consider that the home delivery service has not been rendered. The charge by Chronopost (included in the price of my order with Plantin) is therefore unjustified.

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Acheteur vérifié

Published on 20/12/2020 à 08h18 following a purchase from 10/12/2020

Truffles arrive frozen 🤷

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Acheteur vérifié

Published on 14/12/2020 à 09h29 following a purchase from 04/12/2020

No aroma, no taste, truffles filled with water, what a disappointment!

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Acheteur vérifié

Published on 01/12/2020 à 19h30 following a purchase from 24/11/2020

2 stars because the deliveryman, who called me on a masked line without leaving a message, clearly threw the parcel onto my balcony, without my being at home. The contents of the parcel could have been broken; being on the first floor, the parcel could have been stolen.
Nothing negative to say about the site or the service provided by PLANTIN.

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Response from Plantin Published on 02/12/2020

Hello, Thank you for your feedback. We are happy that you were satisfied with our products.
However, we are sorry that you had this bad experience with the delivery man and we will pass it on to the relevant department.
Sincerely, PLANTIN Customer Service

Acheteur vérifié

Published on 28/02/2020 à 15h33 following a purchase from 08/12/2019

No truffle scent, no taste. Unusable. 50€ down the drain. 1st and last purchase of your brand.

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