The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
Truffle without taste I will not recommend on the Plantin site.............
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Response from Plantin
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
M
Marie-Pierre C.
Rating: 1 out of 5
following a purchase from 21/11/2025
I received a gift box with products that expire a week later! (a concern for a holiday gift), I received no apology in return and had to wait before receiving the return label I requested for an exchange. I am disappointed with the company.
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Response from Plantin
Hello,
We are sincerely sorry for this experience and fully understand your disappointment, especially in the context of a gift box meant to be given.
We regret the delay encountered in sending the return label as well as the perceived lack of responsiveness in our exchanges. This is not the experience we wish to offer our customers.
Your feedback has been duly noted and we thank you for bringing it to our attention.
If you wish, we can discuss this matter (exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
CHRISTOPHE S.
Rating: 1 out of 5
following a purchase from 10/11/2025
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
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Response from Plantin
Hello,
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
A
Antonio S.
Rating: 4 out of 5
following a purchase from 23/10/2025
Incorrect information for foreign clients due to different taxes
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didier L.
Rating: 1 out of 5
following a purchase from 20/10/2025
FADE, VERY HARD TO CUT
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Maxime P.
Rating: 1 out of 5
following a purchase from 09/09/2025
The truffles arrived too old and they had an unusual smell
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Didier B.
Rating: 4 out of 5
following a purchase from 07/09/2025
Fast delivery and well packaged, good quality products. A bit disappointed with the pasta.
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JACQUELINE M.
Rating: 4 out of 5
following a purchase from 09/08/2025
very good
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Pascale S.
Rating: 4 out of 5
following a purchase from 25/05/2025
Quality product. I will reserve my advice for my next order. Indeed, the recent bad weather has heavily soaked the truffle, which consequently loses some of its flavor at the beginning of the season. To be continued.
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Vincent I.
Rating: 1 out of 5
following a purchase from 22/05/2025
Summer truffles not ripe enough, without smell or taste, other truffle growers wait for them to be ready before selling. You, it's money first
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Didier C.
Rating: 1 out of 5
following a purchase from 21/05/2025
Aestivum truffles..... very hard ... no taste... the order follows my call....!!!!!
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JOCELYNE B.
Rating: 4 out of 5
following a purchase from 04/05/2025
Package received quickly, well packaged... But the oil from one of the jars had leaked. Very good product otherwise.
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Juliana H.
Rating: 4 out of 5
following a purchase from 08/04/2025
Speed and simple communication with the Plantin team. However, Chronofresh put my package in the mailbox of the Chateau where we were staying, and it took us 2 days to find it because "they didn't have proof of delivery and then no one knew where the package was," despite having called twice, they assured me that it was impossible for it to be in the mailbox, as the "fresh" package must be delivered "in person"; luckily, we eventually found the package, but the ChronoFresh service is really annoying. I had 20 people available on site ready to receive it, but they decided to ignore my clear instructions to "Call upon arrival."
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Response from Plantin
Hello Madam, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our carrier was not satisfactory. We will forward your message to Chronofresh support alongside your complaint so that this does not happen again in the future. Wishing you an excellent day.
J
JEAN-PIERRE G.
Rating: 4 out of 5
following a purchase from 22/02/2025
The truffles had little taste.
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Michel S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Very good product, many thanks
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philippe L.
Rating: 1 out of 5
following a purchase from 16/02/2025
The truffles were tasteless.
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Response from Plantin
Sir,
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
J
jo W.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect quality and top delivery time Thank you
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PIERRE B.
Rating: 1 out of 5
following a purchase from 16/02/2025
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
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Response from Plantin
Dear Sir,
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
J
Jean Michel B.
Rating: 4 out of 5
following a purchase from 22/01/2025
Clear and practical website. Reliable and compliant shipping.
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Patrick B.
Rating: 4 out of 5
following a purchase from 26/12/2024
Very fast delivery. Good packaging. Firm truffles, easy to use with mandolin. However, they lacked olfactory and gustatory power.
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Louis H.
Rating: 4 out of 5
following a purchase from 25/12/2024
The products are very good, with no surprises. The delivery, unfortunately, again without surprise since Chronopost, catastrophic. Parcel supposed to be delivered at home dropped off at a parcel relay with no explanation, of course at a time when the parcel relay was closed. Chronopost never ceases to innovate in mediocrity.
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Josiane M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Perfect as ordered
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Wambersie N.
Rating: 4 out of 5
following a purchase from 18/12/2024
I ordered a 50g Périgord black truffle I was disappointed with the product because apart from the smell the taste was not there no or little flavour As well in a brouillade as in a thin slice on bread I contacted PLANTIN who replied that the truffles were not yet ripe and that the taste might not be there He offered me a voucher worth 50% Usable before the end of February Commercial action I nevertheless give 4 stars for responsiveness and delivery
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Laurent N.
Rating: 1 out of 5
following a purchase from 18/12/2024
Hello, Following my order, I received 3 truffles. One of them went straight into the garbage can, rotten and limp. In a box of button mushrooms, I don't care, but here. We shouldn't get into the habit of putting the wrong pieces in mail-order sales. For me, it's over... Have a nice day.
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laure G.
Rating: 1 out of 5
following a purchase from 17/12/2024
No taste at all. I am very disappointed
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Pierre M.
Rating: 4 out of 5
following a purchase from 17/12/2024
GOOD PRODUCT
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MICHELE C.
Rating: 1 out of 5
following a purchase from 15/12/2024
The truffles I received had no taste and no smell !!! Which is the last straw for a truffle !!!
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Frédéric M.
Rating: 4 out of 5
following a purchase from 08/12/2024
Very good, except for the carrier who ignores the comments.
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tagla S.
Rating: 1 out of 5
following a purchase from 02/12/2024
I bought a fresh truffle on paper and received a truffle from a freezer. No taste and no scent. I had a good experience ordering from vente privée and wanted to try again. Bad idea
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betty S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Very good truffle aroma
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christophe C.
Rating: 1 out of 5
following a purchase from 26/11/2024
very disappointed, both with the format and the taste
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Gilles D.
Rating: 1 out of 5
following a purchase from 28/11/2024
The truffle was not mature, no white and white at the heart.
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Response from Plantin
Hello, we're sorry to hear about your disappointment. We have tried to contact you without success. We are available by e-mail or telephone between 10am and 12pm and 1.30pm and 6.30pm to discuss your request (the store is closed today for inventory, our advisers will be available tomorrow). Have a nice day, the Plantin team
P
Patrice C.
Rating: 1 out of 5
following a purchase from 24/11/2024
Soft truffles
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Benard G.
Rating: 4 out of 5
following a purchase from 25/10/2024
very good execution of the order, fresh truffles a little unequal in quality.
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christian L.
Rating: 1 out of 5
following a purchase from 08/09/2024
salt with summer truffle not so good to be polite.
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Response from Plantin
Hello Sir, thank you for taking the time to leave a review. Can you tell me more about your disappointment? We are committed to understanding dissatisfaction so that we can improve our products and services. Thank you and have a nice day. The Plantin team
H
Hervé M.
Rating: 4 out of 5
following a purchase from 25/08/2024
Fast shipping. Products well packaged. Good overall qu1lity.
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Filip F.
Rating: 4 out of 5
following a purchase from 13/08/2024
5 stars. Very fast delivery.
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Philippe J.
Rating: 4 out of 5
following a purchase from 06/08/2024
No problem. Correct packaging.
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Response from Plantin
Good morning, sir,
Once again, thank you for taking the time to leave us a comment.
Can you tell me more about what upset you about the packaging?
Thank you and have a nice day.
L
laetitia B.
Rating: 1 out of 5
following a purchase from 22/06/2024
alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
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Anne Marie D.
Rating: 1 out of 5
following a purchase from 17/05/2024
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
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