Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 765 published reviews
5 1 458 83% 4 131 7% 3 69 4% 2 38 2% 1 69 4%

Summary of reviews

Plantin shines with reliable delivery and consistently well-packaged orders, delivering smooth, fast service and effortless reorders while maintaining strong product availability. Customers repeatedly highlight dependable quality and professional guidance from the team, with many noting enjoyable experiences across truffles, oils, and dried mushrooms, plus supportive, top-notch customer service. The store is trusted for accurate product descriptions and favorable price-to-value in many cases, including premium winter and summer truffles and assortment items that meet expectations. Overall, Plantin is described as a responsive, well-run shop that often delivers enjoyable flavors and a seamless shopping experience.

Reviews 1 and 4 stars

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H
Hervé M.
Rating: 4 out of 5
following a purchase from 25/08/2024
Fast shipping. Products well packaged. Good overall qu1lity.
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Filip F.
Rating: 4 out of 5
following a purchase from 13/08/2024
5 stars. Very fast delivery.
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Philippe J.
Rating: 4 out of 5
following a purchase from 06/08/2024
No problem. Correct packaging.
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Response from Plantin
Good morning, sir,

Once again, thank you for taking the time to leave us a comment.
Can you tell me more about what upset you about the packaging?

Thank you and have a nice day.
L
Laetitia B.
Rating: 1 out of 5
following a purchase from 22/06/2024
alas, I was poisoned by a truffle that wasn't any good. nothing serious, but I was sick for several days. after that, things can happen...
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Anne Marie D.
Rating: 1 out of 5
following a purchase from 17/05/2024
I'm disappointed. The summer truffles I recently bought from you are inedible: 21-05-2024. They have absolutely no taste. They taste bland. Trash! Sorry for my money. Never again.
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Yves A.
Rating: 1 out of 5
following a purchase from 13/05/2024
DEGEULASSE
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Jean L.
Rating: 4 out of 5
following a purchase from 28/02/2024
Fast delivery; Correct product.
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Vincent P.
Rating: 4 out of 5
following a purchase from 22/02/2024
top
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Georges F.
Rating: 4 out of 5
following a purchase from 21/02/2024
Ultra-fast reception
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Christian H.
Rating: 4 out of 5
following a purchase from 05/09/2023
Fine
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Didier R.
Rating: 4 out of 5
following a purchase from 18/12/2023
I expected more taste
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Claire D.
Rating: 4 out of 5
following a purchase from 18/01/2024
For the moment, I've only tasted the "carpaccio de truffes d'été 49% BIO" but that's not the one I'll remember. My next tasting will be the "carpaccio de truffes d'été, aromatisé" which I also bought.
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Jean-Dominique P.
Rating: 4 out of 5
following a purchase from 18/01/2024
of course everything including delivery
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Nanou P.
Rating: 4 out of 5
following a purchase from 05/01/2024
Good but chronofresh is not up to scratch Unfounded delivery problem for my previous order.
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Patrick G.
Rating: 4 out of 5
following a purchase from 16/12/2023
quick and easy
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François S.
Rating: 4 out of 5
following a purchase from 13/12/2023
but I haven't tried the command!!!!!
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Marie-Claire W.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed: no taste and no smell! I don't know if they were last picked, but they didn't seem to be very fresh.
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Jean Paul M.
Rating: 4 out of 5
following a purchase from 09/12/2023
Fine
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Stephane R.
Rating: 1 out of 5
following a purchase from 16/12/2023
The chronost delivery man said I refused the order and returned the parcel: I was at home all day !!!! My New Year's Eve recipe has been compromised
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Celia B.
Rating: 4 out of 5
following a purchase from 05/12/2023
The site is well done, the photos are appealing
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Jacques C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Fast, efficient delivery, well-made pack, truffles a little young.
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Micke C.
Rating: 1 out of 5
following a purchase from 01/11/2023
With a major delivery problem we had some doubts about the freshness of the truffles, so we preferred to throw them away. I won't be repeating the experience.
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David G.
Rating: 4 out of 5
following a purchase from 07/10/2023
Great smell! Average taste level
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Danièle B.
Rating: 4 out of 5
following a purchase from 11/10/2023
I'm very happy with this site in general, but unfortunately this time I don't understand why my order left on Friday, which means that I won't receive it until Monday, and for this kind of product, which is worth a certain price, it's better that it doesn't stay with the carrier for a weekend.
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Pierrette I.
Rating: 4 out of 5
following a purchase from 22/08/2023
for 100g of truffles, I only received small truffles, I would have liked them a little bigger, but they were succulent. I'm thinking of contacting you again around December to place another order. Thank you very much.
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Farid A.
Rating: 1 out of 5
following a purchase from 16/07/2023
Delivery was supposed to be free from 50€ purchase I still paid 14€ fdp
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Response from Plantin
Hello, we offer free delivery on orders over €50 shipped by Colissimo or Chronofresh only. As it happens, you chose Chronopost à domicile as your carrier. To benefit from free delivery, you should have chosen Colissimo!
R
Remy G.
Rating: 4 out of 5
following a purchase from 29/06/2023
Fast delivery, easy ordering. Packaging to be reviewed
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Laurent S.
Rating: 4 out of 5
following a purchase from 06/06/2023
Delivery times and packaging quality are good, but please note the quality of the cooling block in hot weather.
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Florence S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The truffles weren't ripe at all
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Corinne M.
Rating: 4 out of 5
following a purchase from 07/03/2023
The site is clear and easy to navigate.
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Claude P.
Rating: 4 out of 5
following a purchase from 20/02/2023
The truffles were good but 15-20% more expensive than your competitors.
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Kauko S.
Rating: 4 out of 5
following a purchase from 03/02/2023
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Yohan M.
Rating: 1 out of 5
following a purchase from 05/02/2023
The bag was damp, which is never a good sign, and on opening the truffles were very lightly veined with white. One out of three had been cannibalized, so the others had not been checked. I don't recommend it and I'm terribly disappointed. I'll never order anything from this site again and I'll make sure that plantin gets very bad publicity among my acquaintances.
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Raphael R.
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear site, easy to navigate. I also appreciated the advice on eating truffles.
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Luc M.
Rating: 4 out of 5
following a purchase from 18/12/2022
The site is simple and easy to navigate
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Stephan B.
Rating: 4 out of 5
following a purchase from 21/12/2022
good product delivered on time: professional!
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Chantal L.
Rating: 4 out of 5
following a purchase from 19/12/2022
Nice size chips, satisfied with my order.
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Chantal V.
Rating: 4 out of 5
following a purchase from 21/12/2022
Well, so far no problem on your site
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Sylvette S.
Rating: 4 out of 5
following a purchase from 16/12/2022
The site is quite practical. Good ergonomics
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Louis P.
Rating: 4 out of 5
following a purchase from 20/12/2022
very slow delivery
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