The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.
a promo code helped push me to order, and I don't regret it. The first products I bought were in the boutique, but as I don't live in the same place anymore, I couldn't get there, and the site was very good!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/02/2022
Ordered on Wednesday to leave on vacation Friday evening. Delivery on Saturday! Impossible to order a mandolin and oil at the same time as the truffles.
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Response from Plantin
Hello Sir, I'm sorry to read your dissatisfaction. Concerning the delivery time, it is indicated on the website and in the T&C that you have accepted that we have 24 to 72 hours to prepare and hand over your parcel to the sender; to this must be added the delivery time, which in this case is 24 to 48 hours as the parcel was sent via Chronofresh. In your case, we expect to receive your parcel within 72 hours of placing your order, which is on target. As for the additional products that you were unable to order at the same time as your fresh truffles, this was indeed a technical bug that has since been resolved. I hope you were completely satisfied with the truffles you received, and please do not hesitate to contact us if you have any questions. Sincerely yours, The PLANTIN Team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2022
Product meets my expectations In my opinion, the truffle scent could be even more present.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Too bad you can't set a delivery date.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Magnificent truffles preserved as recommended but hoped for even more fragrant but very nice products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
Easy navigation, fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Correct.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Ras.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Simple
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
ALL CLEAR.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/12/2021
I still haven't received my oil ???
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
I received my order on time, the weight was perfect and the scent very appealing!
One small problem, which was immediately sorted out by customer service!
I'd love to go back!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Plantin: Very good products (including dried morels), very well designed site, fast delivery. I'm a loyal customer and can only urge skeptics to follow me...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/11/2021
Customer service is top notch, as is shipping. On the other hand, I didn't spontaneously see certain products on the site (e.g. summer truffle carpaccio).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
I really like this house. I appreciated the contact by e-mail and telephone. I even visited the store in Puymeras. On the other hand, I have reservations about chronopost, who postponed a delivery for 24 hours, even though the person was waiting for the delivery and was present...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/09/2021
The product is excellent, but the delivery had been announced between 48 and 72h. I was away when the delivery man arrived ~18h after ordering. I very much appreciated the promptness, but this promptness caused a few unforeseen tasks (delivery rescheduling) to be delivered as planned. I would definitely recommend, but this time considering delivery between 15 and 72 hours after ordering.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/08/2021
I still haven't received my parcel and I'm going to get paypal involved with which I paid.
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Response from Plantin
Hello Sir, Our customer service department has tried to contact you by telephone and has also sent you an e-mail. There seems to have been some confusion regarding your order. 1. You have indeed tried to place an order on our site, but it was unsuccessful because your payment has not been processed. The status of your order is /"Cancelled/" (you should have received an e-mail). 2. You mention Paypal in your review, but we don't currently offer this payment method. Perhaps you bought from another site? In any case, we did not ship your order because it was never paid for. Please check your statements for confirmation. We remain at your entire disposal, Sincerely The PLANTIN team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
Correct packaging, very well prepared, delivery on time.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/08/2021
just greater clarity for pros
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Very clear and easy to operate.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Order and delivery on time and well packaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Very good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/03/2021
Truffles poorly packed, no cold pack. Chronopost delayed.
The taste was weak or non-existent - only the smell remained.
Disappointed ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2021
Super fast delivery impeccable service but the truffles are not the best on the market...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2021
Well-designed site, products clearly presented. Fast delivery, well-packaged products. Truffles in pieces a little lacking in flavour compared with previous years.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/02/2021
The parcel arrived on time (4 days) and the packaging and contents were in perfect condition. Upon tasting, the truffles turned out to be healthy and tasty, just as we had expected... Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/02/2021
Fast fresh truffles order fulfilled repeat business
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2021
No problem with the delivery, I received 3 truffles for 100 g. Beautiful, but a little lacking in flavor.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
Good quality truffles.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I didnt receive anything after 4 days even with the so called dhl express, very disappointed!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2021
I haven't had a taste yet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
User-friendly site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
Delivery on the site without any problem, but some problems with the delivery and respect of the announced dates. But recurring problems with this carrier
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/01/2021
Very fragrant
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
Xxxxx
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Hey, Only 1 thing: I noticed that if I leave my basket and return the next day to pay, all the items have disappeared.
Otherwise, I really liked the user experience. And especially the things that I bought. I will be back!
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