Hello,
Thank you for your message and for your transparency.
We are sorry that the truffles you received seemed dry and lacking in aroma. As truffles are a natural and living product, their intensity can vary depending on their ripeness and the storage conditions after receipt.
We appreciate your willingness to give us another chance. When placing your next order, please do not hesitate to contact us directly (before or just after the purchase) at
[email protected]. We can guide you to the most aromatic truffles of the moment and pay special attention to your preparation.
Our team is always available to assist our customers and ensure the best possible experience.
Best regards,
Laurent