Customer reviews of Plantin

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 728 published reviews
5 1 430 83% 4 130 8% 3 69 4% 2 34 2% 1 65 4%

Summary of reviews

The online store excels in providing high-quality truffles, with numerous customers highlighting the exceptional flavor and freshness of their products. Many reviews specifically mention the beautiful discoveries of summer truffles and excellent aestivum varieties, reinforcing a sense of satisfaction with the product selection. Delivery is consistently praised for its speed, with several customers noting same-day shipping and packages arriving in perfect condition, which adds to the overall positive experience.

Reviews 3 and 4 stars

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F
François S.
Rating: 4 out of 5
following a purchase from 13/12/2023
but I haven't tried the command!!!!!
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OLIVIER F.
Rating: 3 out of 5
following a purchase from 18/12/2023
I thought I'd have a nice 50g truffle, or two medium-sized ones, but in fact I received 9 very small truffles to make 50g. Not easy to make nice strips with that ... disappointed.
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Sylvain H.
Rating: 3 out of 5
following a purchase from 18/12/2023
Medium
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Response from Plantin
Hello, We're sorry to read your comment. Could you please give us more details about your experience so that we can better understand your dissatisfaction? As customer satisfaction is our priority, we are always listening to you so that we can continually improve the quality of our services. Sincerely, the Plantin team
J
Jean paul M.
Rating: 4 out of 5
following a purchase from 09/12/2023
Fine
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Celia B.
Rating: 4 out of 5
following a purchase from 05/12/2023
The site is well done, the photos are appealing
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Jacques C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Fast, efficient delivery, well-made pack, truffles a little young.
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David G.
Rating: 4 out of 5
following a purchase from 07/10/2023
Great smell! Average taste level
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Danièle B.
Rating: 4 out of 5
following a purchase from 11/10/2023
I'm very happy with this site in general, but unfortunately this time I don't understand why my order left on Friday, which means that I won't receive it until Monday, and for this kind of product, which is worth a certain price, it's better that it doesn't stay with the carrier for a weekend.
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pierrette I.
Rating: 4 out of 5
following a purchase from 22/08/2023
for 100g of truffles, I only received small truffles, I would have liked them a little bigger, but they were succulent. I'm thinking of contacting you again around December to place another order. Thank you very much.
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Remy G.
Rating: 4 out of 5
following a purchase from 29/06/2023
Fast delivery, easy ordering. Packaging to be reviewed
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Vincent P.
Rating: 3 out of 5
following a purchase from 13/06/2023
The origins of truffles cannot be found
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Laurent S.
Rating: 4 out of 5
following a purchase from 06/06/2023
Delivery times and packaging quality are good, but please note the quality of the cooling block in hot weather.
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Corinne M.
Rating: 4 out of 5
following a purchase from 07/03/2023
The site is clear and easy to navigate.
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claude P.
Rating: 4 out of 5
following a purchase from 20/02/2023
The truffles were good but 15-20% more expensive than your competitors.
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Kauko S.
Rating: 4 out of 5
following a purchase from 03/02/2023
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Leïla D.
Rating: 3 out of 5
following a purchase from 23/01/2023
The site is beautiful and easy to navigate, and the recipe ideas are great!
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RAPHAEL R.
Rating: 4 out of 5
following a purchase from 20/01/2023
Clear site, easy to navigate. I also appreciated the advice on eating truffles.
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Ghislaine R.
Rating: 3 out of 5
following a purchase from 06/01/2023
Poor customer service. No communication. I had to call to find out if my order and subsequent email had been processed.
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Luc M.
Rating: 4 out of 5
following a purchase from 18/12/2022
The site is simple and easy to navigate
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stephan B.
Rating: 4 out of 5
following a purchase from 21/12/2022
good product delivered on time: professional!
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Chantal L.
Rating: 4 out of 5
following a purchase from 19/12/2022
Nice size chips, satisfied with my order.
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CHANTAL V.
Rating: 4 out of 5
following a purchase from 21/12/2022
Well, so far no problem on your site
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Sylvette S.
Rating: 4 out of 5
following a purchase from 16/12/2022
The site is quite practical. Good ergonomics
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Jean-Charles B.
Rating: 3 out of 5
following a purchase from 07/12/2022
Catastrophic Chronofresh delivery: the driver missed several appointments while you waited for him all day because no one warned you, with lame excuses each time (the driver didn't find the parcel, the parcel wasn't put on the truck and stayed at the depot, the driver didn't have time to come to your house because he had to return to the depot before 4:00 pm....) The fresh truffle shavings are actually quite large pieces of debris, the smell is good but the taste is a little bland and well below the quality expected of fresh black truffles. The summer truffle pasta is good and as expected.
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LOUIS P.
Rating: 4 out of 5
following a purchase from 20/12/2022
very slow delivery
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Bernard R.
Rating: 3 out of 5
following a purchase from 29/11/2022
Easy to access and well organized
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Sophie E.
Rating: 4 out of 5
following a purchase from 09/11/2022
Too bad I didn't get the 10% newsletters....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2022
Medium
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Intuitive
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Near-perfect delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/03/2022
compliant, practical site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Very well designed and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
a promo code helped push me to order, and I don't regret it. The first products I bought were in the boutique, but as I don't live in the same place anymore, I couldn't get there, and the site was very good!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
We were disappointed by the quality of the truffles.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Correct site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Order delivered quickly. But unfortunately the truffles had little taste. Disappointing for the price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/01/2022
Product meets my expectations In my opinion, the truffle scent could be even more present.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Too bad you can't set a delivery date.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/12/2021
Another delivery problem and a response from plantin that left me stunned: "we didn't make the delivery, we gave the parcel to the carrier".
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
Magnificent truffles preserved as recommended but hoped for even more fragrant but very nice products.
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