/10
★★★★★
based on 119 reviews published
★★★★★
based on 119 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Purchased a very expensive bottle vintage 1979 Gran Reserva Macallan whisky from merchant. Upon receiving and tasting it, it was apparent that the whisky was significantly degraded, likely from inappropriate and damaging storage conditions over the years. Sent an email complaint directly to merchant but no response.
Larry S.
purchased on 02/03/2025
1
/5
★☆☆☆☆
Thank you for your responsiveness
Joelle B.
purchased on 24/11/2024
Translated review
Answer from Pleasure Wine & Arts
Hello Mrs Brandily,
Thank you for your comment. Could you tell us why you gave us 1 star? We are constantly trying to improve and your recommendations are invaluable to us.
Thank you in advance.
The Pleasure Wine team
Thank you for your comment. Could you tell us why you gave us 1 star? We are constantly trying to improve and your recommendations are invaluable to us.
Thank you in advance.
The Pleasure Wine team
1
/5
★☆☆☆☆
Buy 3 bottles you have 2
Geert D.
purchased on 02/11/2023
Answer from Pleasure Wine & Arts
Thank you for your comment. While it's true that we only had 2 bottles of Triennes in stock instead of 3, we'd like to remind you that we contacted you about the missing third bottle and offered you another one instead (a Gewurztraminer from Stoeffler; more expensive but offered for the same price as the Triennes), to replace the missing third one. You agreed to this, thanked us for the offer at the time, and the issue was resolved.