Customer reviews of Pop’s America

Hello,

What's the problem? We haven't received an email.
You ordered 13 packs and 2 cans, everything is in order.

Please get back to us.

Hello,

We're sorry that the mega box didn't suit you, there were over 120€ of products instead of 99€, all the top US brands, the US best sellers, the box was even much better than the photo.
Our apologies.

Hello,

In no case have you bought expired bottles, 3/4 of your order contains Chinese bottles.
The date on the bottles is the date of manufacture, not the expiration date.

This information is given on the website, but also on the flyer you received in your parcel.
All food products from China have this factory date.

All products are recently manufactured, and each date is displayed on the website and on your invoice.
Thank you for your understanding.

Hello Benoit,

Thanks for your feedback.
After searching, we couldn't find any trace of an e-mail with a photo or a call to notify us of this problem.
We would have liked to be able to see this on a photo because, as you can see, the cans are individually wrapped and protected to avoid this kind of problem.

Unfortunately, there's no such thing as 0 risk when it comes to transport, especially when orders include more than 10 Monster cans, as the package gets heavier and heavier and the risk increases during handling at sorting centers.

Thanks again for your order, and don't hesitate to send us photos.

Hello,

Thanks for your feedback, but regarding the dented can, it's normal since you bought a can in the damaged cans product sheet:

Its title is very explicit and so is its description.

As a reminder, the title of the can:
Monster Energy Damaged / Dented (Flavor: Rehab Wild Berry Tea)

We wish you all the best.

Bojour,

The date is displayed on the product page when you make your purchase, as well as in your basket in the summary before you place your order.
The date is also shown on your invoice.
You have all the information you need before placing your order to avoid this kind of return :)

All the best.

Hello,

The product sheet shows the product by the unit, the description indicates the product by the unit.
What's more, you've taken care to choose each flavor, so it's surprising to think that you can get a whole box of 48 candies for 1.99.

It's normal to give a negative review when the service isn't up to scratch, but in this case your review is based on a lack of information on your part.

Hello Termeh,

First of all, thank you for your feedback. We really appreciate taking the time to leave a review, but we like them to be fair and constructive. In this case, however, your feedback doesn't really reflect reality.

You were disappointed by the product's price, but before you buy it, you're told that it's "sold individually", with a full explanation of the product's weight and the choice of flavour, which is a good indication that it's a single product, and it's well explained.
Would the 2€ box have been strange? It's 0.30cts in the US, which is fine, but in Europe, as with all our competitors, the product is 1.99cts. Its importation and the 6-month shortage of this product have made it expensive. AND it's going to happen again. There's always the option of ordering the product in the US at $0.30.

You're talking about out-of-date products, we're talking about anti-gaspi products, which is not the same thing.
Pop's America's catalog includes 1,250 references and a section called ANTI-GASPI with around 60 products every month. That's where you bought 4 products in this category, you know the ones with the big pink and blue ANTI-GASPI logo, the date displayed in red automatically on the item card but also before you go to the card.

This same date, still in red on ANTI-GASPi products, was also displayed in your basket summary and during the purchase process.

What's more, you paid for these low-priced products with an average discount of 50%, not to mention free delivery and the 20% discount code.

And because we're always transparent, you'll also find this same date on your invoice.

We've also seen that you have Asian products, so you must not have understood that the date displayed is the date of manufacture, not the date of minimum durability.

You can be disappointed and simply say: "Ah, despite all the warnings, I didn't see the date on the products and I didn't read the description of the individual product", but no, you should always come and express your dissatisfaction without even taking the time to check your words... It was a bit long as an answer, we apologize, but we like to clarify things, especially when the statement is false.

We wish you all the best.

Thanks for your feedback Steven.
So if you have the possibility of having all these products near you, there's no point in ordering from us?
In fact, if you go to a store that carries a dozen or so US or Asian products, our catalog of over 1,200 products becomes totally obsolete.

If we look at your order (we've taken the liberty of doing so), you've taken basic products that not everyone is lucky enough to have on their doorstep, but nothing in the way of typical US products...

However, I doubt you'll find Red Bull Ocean Blast, Monster Irish or Strawb Kiwi, Coke from Mexico, M&M's Cookies & Scream etc. near you...

So we didn't understand the principle of ordering products you have at home...
Bonne continuation.

Thanks for the feedback. The prices are displayed before the purchase, so there's nothing unusual for us, especially as we don't push to order, the customer is free :)
You get free shipping on orders over €50, and codes from 10 to 20% all the time. Don't forget all these elements, plus the possibility of paying in several instalments without charge, which we also take care of.

And don't forget our wide range of discounted products.

We offer a premium service with same-day shipping, high-quality packaging and protection for all items.
All at a cost.

It's always cheaper elsewhere, but with the same level of service, and we're often 20% cheaper than our competitors.

Remember in your case that you tested products from Brazil and Australia, countries that are far away with very high import costs.

We wish you every success.

Hello,

After checking your department was considered and announced in 48h instead of 24h with GLS Express.
In fact the delivery was made in 72h instead of 48h due to the fact that you were absent during the first delivery attempt.

The delivery driver therefore came back a second time the next day.

Thank you for your feedback.

Hello Victorine,
Thank you for your feedback, there was indeed a problem with Mondial Relay on your delivery and we are very sorry.
You placed your order on Friday evening, and it left our premises on Monday lunchtime, but was then held up at the Villeneuve branch for 10 days, as the initial relay was no longer accepting parcels.

In the tracking system, you can see that the parcel left for delivery every day, but could not be delivered to the relay due to heavy traffic in your area.

This kind of problem is relatively rare; 90% of our Mondial Relay shipments are delivered within 72 hours. In your case, there was an incident beyond our control.

Thank you for your understanding.

Good evening,

We would have liked to know which product might have been missing, as we have had no complaint from you, no reply to our emails and no response to our calls.
This seems very strange to us, given that the weight of the parcel was correct.
Normally, if a product is missing, we report it, but here we have nothing from you...

Good evening Anthony,
Thanks for the feedback even if we don't agree (and yes we have the right too ^^).
The date is displayed on the item sheet just below the price in a larger font.
But as we wanted to emphasize the visibility of the date, it's also displayed in the shopping cart under each item and if the product date has passed, it's in red.

There's only so much we can do: display the product sheet, display the basket summary, and print it on the invoice available in your account.

The score of 3 is a bit harsh. The seller does his utmost to be transparent, but you also have to play the game on the consumer's side, and not always put the blame on the seller.
We give you a lot of information, so take the time to read it :)

Thank you and good luck.

Hello,

Thank you for your feedback. We haven't had any messages to support to report this. However, it was indicated in the description in black and white that the cans had slight impacts before shipment. (On the ones you ordered)

They are individually protected with reinforced bubble wrap, and another bubble wrap to reinforce the whole package.
As indicated on the website, we cannot guarantee shock-free transport via the carriers.

Hello,

Thank you for your feedback.
Indeed, the box focuses on sweets, as indicated on the item sheet and on the photo. On the savoury side, the box includes chips, mac'n cheese and dried meat, the main US bestsellers.
We could offer more savory items, but some American flavors aren't necessarily the most popular :)

Hello,

Thank you for your feedback. We haven't found the products you mention with an expiration date, the date is indicated on each item sheet on the site.
The shortest date on the ten or so flavors you took is June 2023, some go to 2024.
Perhaps you've misread the date, which can be reversed in the US, but in any case you don't have any chips with a date before June. You can check your invoice where all the dates are indicated.
Thank you for your time.

Hello,
Thank you for your feedback. We totally agree with you. We are in the process of restocking our mini cartons for orders with small products such as chewing gum. We are currently out of stock and have had to use the 25cm cartons for your shipment. We do not use bubble envelopes for food products.
Thank you for your understanding.

Good evening,

As explained on the phone, it's not an expiry date on the product but a batch number.
Despite 10 minutes of explaining on the phone, you didn't want to understand, or even accept our explanations.

So once again, the Hostess brand has never published the slightest expiration date or DDM on any of their products for over 40 years, but apparently they did it just for you....

Hello,
Thank you for your feedback. It's surprising on the Ultra's because the can material is resistant and the 2 were well wrapped in very resistant bubble wrap as you probably noticed. We try to protect them as much as possible so that they receive as little impact as possible during transport.
Could you send us a photo to see the problem?

Hello,
Thank you for sending us photos of the cans concerned, as none of the cans on your order were marked with impacts.
It can happen during transport that they suffer impacts, but when they have nothing to start with and given the protection we use, it's very surprising.
I look forward to receiving your photos.

Hello,
Thank goodness we're fast...

Hello,

For transparency to other customers, your Chronopost tracking (fully reimbursed by the way): https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XP790312309FR&langue=en

You can see the order shipped on Monday, but as you don't seem to understand, it's not Pop's America driving the Chronopost truck to your door.
It's a post-Black Friday shipment, the sorting centers had huge volumes of parcels to process, which delayed some parcels including yours.

We replied every day to your aggressive messages or you never replied, but just aggressiveness in your exchanges, even when we tried to explain to you that we couldn't be at the driver's side, you don't seem to understand... It can't be easy every day, that's for sure...

You also forgot to mention that you were reimbursed the full €18 transport cost!!! Now it's harder to say thank you for the commercial gesture when we weren't obliged to do so, especially by refunding the full amount...
Once again, you've mixed up our service with that of the transport, you can't even say thank you! On the other hand, you know how to write a negative review...
Regarding your damaged products, next time remember to read the description when you buy a product marked damaged, and well it is damaged (dents on cans Monster Peachy) ...

Hello,
We processed your complaint within 24 hours. A glass bottle was slightly emptied according to your photos and account without being uncapped.
We have reimbursed the bottle in the form of a credit note as indicated in our terms and conditions, despite the fact that you made no reservations when you received the package. The bottle had leaked but there was no trace of liquid in the package.

As mentioned, in the event of damage to the parcel, we do not return the product but reimburse it in the form of a credit note for amounts of less than 10€.

At no time did we indicate that the problem came from you, but that we had never encountered this problem, i.e. a glass bottle that empties without being opened and broken, nothing more.

We apologize for this incident.

Thank you very much.