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N
Rating: 2 out of 5
I received an expired article.
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Customer reviews of Pop’s America
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 572 published reviews
Summary of reviews
Pop's America consistently delivers fast and reliable service with quick, on-time or earlier-than-expected shipping and well-packaged orders that protect the contents. Customers highlight a broad, accessible product catalog with authentic, unique items from the USA, including favorite drinks and snacks, often accompanied by small gifts and thoughtful packaging. The shopping experience is enhanced by clear, responsive communication and easy ordering, with many reviews praising fast delivery, accurate order fulfillment, and helpful customer support. Overall, customers repeatedly note fast delivery, good packaging, and a strong selection of products that meet expectations.
Reviews 2 and 3 stars
Reset filtersF
Rating: 3 out of 5
A lot of choices of rare products in France! Quick and efficient processing of the order but it's a pity to charge for shipping when the amount announcing its free shipping has been exceeded!...
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N
Rating: 3 out of 5
Fast delivery. Disappointed, I thought the lollipops would be frankly bigger...
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E
Rating: 3 out of 5
I removed 1 star for the delivery time (almost 2 months!), and 1 star for sending to the wrong pickup point (we had exchanged several messages on this subject).
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M
Rating: 2 out of 5
Nothing clearly indicated that these were 125 g pots and not 250 like those usually bought elsewhere; you had to read the composition to see it; for the price, it was super expensive.
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S
Rating: 3 out of 5
Fast delivery, well-packaged package, well-made site
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J
Rating: 3 out of 5
Delivery of products that expire in December 2025
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J
Rating: 3 out of 5
For the order I was able to place recently, everything went well, received in a very reasonable time with all the ordered products. However, for an order placed earlier, since the corresponding package never arrived, I requested a refund and that has not yet been done. Above all, I have been waiting for the refund confirmation from them for 3 weeks. I find this a bit unacceptable.
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M
Rating: 3 out of 5
It's a shame that the delivery was long and that I couldn't find the products that were previously available on your site. I remain satisfied but slightly disappointed, especially considering the delivery price... thank you!
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W
Rating: 2 out of 5
Immediately after placing my order I asked them to change the location for the delivery, they never responded back or supported my request
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L
Rating: 3 out of 5
! can of heinz tomato soup was not in order but charged
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P
Rating: 2 out of 5
The candies had not been stored properly; they were dry and crumbly, unfortunately
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M
Rating: 3 out of 5
Order went well but one can arrived damaged which is regrettable because it was a gift. Best regards
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G
Rating: 3 out of 5
The package has arrived: opened and torn but the food was all fine. The food was well packaged in bubble wrap but the package was open.
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J
Rating: 3 out of 5
One of the sauce bottle caps was broken, causing sauce to spill in the package.
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L
Rating: 3 out of 5
This is the first time I am disappointed, the monster cans are damaged, the cardboard smells of mold.
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N
Rating: 3 out of 5
I have placed several orders very well even if cans are a bit damaged but this time I ordered a can that I received crushed and empty it leaked in the package it is probably the fault of the delivery but customer service did not respond
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G
Rating: 2 out of 5
3 cans out of 4 damaged a bit disappointed me who collects Monster energy since the first time I ordered none were damaged
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Response from Pop’s America
Hello Guillaume,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is important to us and we strive to ensure the quality of our products. Please feel free to contact us to discuss your experience, we would be happy to find a solution with you.
Best regards,
The Pop's America team
A
Rating: 3 out of 5
Order compliant but choice of carrier to be reviewed...10 days waiting then modified parcel relay 4km away with no possible means of transport... I'm not sure I'll repeat the experience, too bad. Nevertheless, I can't fault the impeccable customer service.
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D
Rating: 3 out of 5
The contents of the box are great. Honestly, I think it's very good value for money. However, I was a little disappointed when I opened it. I thought it would be delivered in a pretty box, but in fact it's just all in the box. A small drawback for me as a Christmas gift-giver. The packaging would be a plus. Thank you for your seriousness, fast delivery. See you soon.
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Response from Pop’s America
Hello,
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
Thank you for your feedback. The description clearly states that since 01/01/2024, the box is sent in a normal box to reduce the use of packaging.
We used to use 2 boxes, plus packing for a simple box, we decided a year ago to reduce this packaging to avoid overconsumption of cardboard.
Thank you for your help.
M
Rating: 2 out of 5
👎🏻
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Response from Pop’s America
Hello,
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
Thank you for your feedback.
We have support available if you have encountered a problem with your order.
Your order seems to have been delivered within 48 hours, no claims pending.
J
Rating: 3 out of 5
Great except for the use-by date which is 9/12:24 whereas I took two, one for now and the other for Christmas (so not possible).
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Response from Pop’s America
Hello,
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
Thank you for your feedback. The rating of 3 is a bit harsh.
The date is well indicated as you point out.
It's a cake preparation, even after the 09/12 date the product will remain 100% identical. It's only October...
Thank you very much.
N
Rating: 3 out of 5
Order complete, products conform but some products were out of date ... it's very limited too bad
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Response from Pop’s America
Nicolas,
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
You're very kind, of course.
But instead of coming up with preposterous opinions and apologizing, at what point did you not understand anything here?
https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
In addition to being misguided, you order for 47€, and your negative review on all platforms concerns a product you paid for with a 30% discount, a product with a big date in bold indicated: 20/08/2024, or with its big logo, pink and blue: ANTI-GASPI
More info here: https://popsamerica.com/barres-chocolatees/2730-mars-loaded-lamington.html
And with a bold red date in the shopping cart to say Hééé Ohhh, check moi frero, my date is in red, 20/08/2024, t'as bien compris .... ???
Frankly, a broken product, an opened drink, a lost parcel, ok we understand, but having to suffer your lack of diligence, or too much stupidity... STOP, stop buying food on the internet...
And let's be really silly Nicolas, we're well aware that 4 weeks after the date indicated on a SEC product, it's very expired...
It's going to be terrible between now and 2028, when no more dry products or products with sugar will have a date, what are you going to do? Are you going to continue crying on the net and throwing away goods while millions of people starve to death?
Morality, we display the dates in the product listing, on the product, in the basket and on the invoice. What's more, if the product is past its date, a big ANTI-GASPI logo on it, the date in red in the basket summary...
So stop, be an adult, take responsibility for your mistakes, stop complaining without even questioning yourself...
Yes, the customer is king, but that doesn't give him the right to criticize unnecessarily.
V
Rating: 3 out of 5
The parcel arrived open at the collection point. Some of the sweets had become hot.
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Response from Pop’s America
Hello,
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
Thank you for your feedback.
We haven't found any complaints with Chronopost or with us.
You should have refused the parcel as indicated on the website in the case of an open parcel.
We are surprised that the sweets could have become warm at this time of year.
Some candies like the one you ordered:
Jelly Filled Brains have a gummy, runny appearance which is their normal appearance.
Thank you for your feedback, but next time if something like this happens, you have the right to refuse the parcel at the relay point.
Have a nice day.
H
Rating: 3 out of 5
The fastest site in the world, 24h chrono, like the series On 3 articles (but that's my choice) I consumed 2, not terrible at all, they were Bubble gum and chocolate insipid
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M
Rating: 2 out of 5
You can see things in the presentation image that weren't in the package last time.
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Response from Pop’s America
Hello,
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
It's clearly indicated on the Box's product sheet that the photo is contractual but that you'll get all the major US brands.
The card indicates 25 products, you got 27 or 28, and the total of the products sent is much higher than the price of the products shown on the photo.
We can't change the photos every week, as this is a discovery box with a range of products from the US, Asia etc...
Sorry you didn't take the time to read the product description.
A
Rating: 2 out of 5
Obsolete products ordered without knowing it. This category should not be mixed with all the products on the site. Very expensive delivery.
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Response from Pop’s America
Hello,
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
Thank you for your feedback.
Very expensive delivery? You opted for home delivery at 6.99€. 6,99€ for a 24h delivery, ordered at 12h35, you are delivered the next day at 15h, but yes it seems expensive for 24h delivery.
You had the option of relay point delivery at 4.49....
Out-of-date products? No, not really, they have expiry dates... The products concerned have an ANTI-GASPI logo, with the date displayed on each product in bold, but also before entering the item file and again in red this time if it has passed in your basket.
It's also shown on your invoice. In terms of transparency, we'll leave you to find better.
Your review is really surprising, at least the content of the review which is totally absurd.
We wish you all the best.
J
Rating: 2 out of 5
Many products are out of date or almost out of date...
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Response from Pop’s America
Hello,
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
We have already replied to you by email.
You're mixing up "best before" and "sell by" dates.
On all the boxes you took, there was an error on our part on a dried meat.
All the other products, i.e. around 80 items, all had an expiry date of more than 3 months, except for 3 products ending on 31/08/24, which you received on 02/08/24. That's still one month of consumption on 3 products.
It seems pointless to explain again the US dates and the Chinese dates, which are the date of manufacture and not the best-before date, since our email went unanswered.
For the 3 products which finish at the end of August, hurry up and consume them before they become radioactive on 31/08....
E
Rating: 2 out of 5
The delivery was perfect, but I asked a question about the expiration date of the product I ordered, and in the end there was no answer.
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Response from Pop’s America
Hello,
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
We don't have any email from you, we reply to every customer email within 6 hours. Your email may have gone to spam.
Your order includes only one pack of Twinkies with an expiry date of September 24, 2024 (as indicated on the site).
We don't understand this score of 2 at all, as everything went smoothly with your order.
As a reminder, the dates are displayed on each item sheet, in your basket summary and also on your invoice (second page of the pdf).
S
Rating: 2 out of 5
Most of the products I received can be found in France
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Response from Pop’s America
Hello,
Surprising return... in short.
Surprising return... in short.
R
Rating: 3 out of 5
The can of Monster Java Irish creme I received is unfortunately damaged. The parcel was very well protected. The other Monster cans are perfect for my collection.
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M
Rating: 2 out of 5
DELIVERED IN GOOD CONDITION EXCEPT THAT I MISSED 1 SACHET OF M&M's brownie received 11 instead of 12
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Response from Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
We haven't found any email in support, nor any call from you to report this incident.
According to the tracking of your order preparation, 12 bags out of 12 were scanned during picking and order preparation.
L
Rating: 3 out of 5
I ordered 10 Crunchie and only received 6 and the other 4 were crunchie gold so nothing to do with them and I didn't like them at all.
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Response from Pop’s America
Hello,
We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.
But without email, photo or anything else, it's difficult for us to intervene.
We haven't found any email in support, nor any call from you to report this incident.
If there was an error between the 2 versions, we're sorry.
But without email, photo or anything else, it's difficult for us to intervene.
K
Rating: 3 out of 5
Kitkat sold individually at extremely high prices
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Response from Pop’s America
Thank you for your feedback, Karine. We are aware that Kitkat sold individually may seem expensive, but we do our best to offer our customers quality products at competitive prices. We take note of your comment and will try to improve our offer accordingly. Thank you for visiting Pop's America.
G
Rating: 2 out of 5
almost perfect order overall, except for a few crushed chocolates
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Response from Pop’s America
Hello Gregory, thank you for your order and your feedback. We are sorry about the crushed chocolates and will do our best to avoid this in the future. We hope you enjoyed the rest of your order and will give us another chance to provide you with a perfect experience. Have a nice day!
L
Rating: 2 out of 5
We had ordered 7 sauces, but only received 5... Despite exchanges with customer service, we were told that we were lying and then radio silence. Honestly, we're not 2 sauces down, but we just wanted to be taken seriously. Fortunately, the sauces are excellent.
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R
Rating: 3 out of 5
Box decouverte a 59€ dommage quasi que des choses sucré bonbons et barre chocolat. 3 drinks, 1 tube of pringles, 1 packet of chips, 1 packet of spicy curly and 1 packet of dried fish. The rest is just sweets, I'd have liked more savoury stuff.
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O
Rating: 2 out of 5
Bottle broken on arrival
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F
Rating: 3 out of 5
Nothing to say impeccable delivery except the product lemonade lemon mint no taste
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M
Rating: 2 out of 5
Delivery gls , a horror, and for my order on 3 cans 1 damaged it is a pity
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